Support Services Officer

Food Standards Agency

Closing date: 29 Jun 2017

Reference number



£22,700-£27,000 for National - £25,250-£29,500 for London


Executive Officer

Contract type


Business area


Type of role

Administration / Corporate Support

Working pattern

Flexible working, Full-time, Homeworking, Job share


37 Hrs per week

Number of posts



The FSA supports a wide range of working patterns, and subject to business needs this can include home-based or working from one of our offices based in London, Cardiff, Belfast and York.

About the job

Job description

The role

The Planning, Performance & Change (PPC) team plays a pivotal role in supporting and delivering significant changes across the Food Standards Agency (FSA), changes which seek to ensure consumers continue to have access to ‘safe food’ and ‘food we can trust’, through an excellent, modern and accountable regulator.

Within the PPC team we have a Programmes Management Office (PMO) which provides strategic, technical and professional support services to the programmes and projects delivering change within the FSA. It is important that those responsible for change can rely on the support of the PMO at all times, and a team that maintains an environment where all eventualities are covered, priorities are clear and understood.

The Food Standards Agency is a non-ministerial department of 1200 people, with a big vision – to drive change in the food system so that it delivers “food we can trust”. Our Project Management Office plays a significant role in supporting this vision.

Person specification

In recognition of the value we place on supporting change within the FSA we are looking to recruitment two Support Services Officers to the PMO. Key areas of responsibility for the post holder includes supporting customers to deliver programmes and projects to agreed standards, developing standards to improve how we deliver change, and actively promoting the services of the PMO through positive communications and working relationships with stakeholders. In essence, this role is about providing excellent customer service to all programme and project manager and team members, by promoting best practice in portfolio, programme and project management.

The ability to review and improve work processes
A team player with excellent communications skills


Candidates will have recent (within 2 years) experience of working within a business support environment, ideally in a project management environment.

PRINCE2 Foundation qualification (or the commitment to achieve this within the first 3 months of appointment)
P3O Foundation qualification (or the commitment to achieve this within the first 3 months of appointment)


We'll assess you against these competencies during the selection process:

  • Changing and improving
  • Delivering at pace
  • Making effective decisions
  • Collaborating and partnering
  • Managing a quality service

Civil Service Competency Framework



Civil Service pension schemes may be available for successful candidates.


We offer excellent benefits, including a generous holiday entitlement, an attractive pension scheme, flexi-time and flexible working.

Things you need to know


Successful candidates must pass a disclosure and barring security check.
Successful candidates must pass basic security checks.

Nationality statement

Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules.

If you're applying for a role requiring security clearance please be aware that foreign or dual nationality is not an automatic bar. However certain posts may have restrictions which could affect those who do not have sole British nationality or who have personal connections with certain countries outside the UK.

Selection process details

Subject to the volume of responses we may conduct a preliminary sift based on the lead competences of Changing and Improving & Delivering at Pace

The selection process will consist of a competency based interview,

We actively review the deployment of talent on a periodic basis in the interests of optimising personal development and the achievement of business plans

Want to find out more? Then please take a look at the attached job description which details the key responsibilities

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.


Candidates in their probationary period are eligible to apply for vacancies within this department.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Contact point for applicants

David Lowe

Sift/interview dates and location

the sift is expected the week beginning the 3rd July and interviews taking place the 17th July.

Further information

Candidates can claim travel costs if they attend an interview/selection stage for the vacancy.

Share this page