Lead Directors Support Manager

Department for Work and Pensions

Apply before 11:55 pm on Sunday 23rd January 2022


Reference number



£49,171 - £64,656


Grade 7

Contract type


Business area

DWP - Digital

Type of role


Working pattern

Flexible working, Full-time, Job share, Part-time

Number of posts



This role can be based in London, Blackpool, Birmingham or Manchester. Please note that occasional travel to London will be required. .Please find further information on the Corporate hub locations here.

About the job


The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. As the UK’s biggest public service department, it administers the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers.

DWP Digital - an organisation with a budget of £900m+ and 4000+ staff - provides the vital digital services, technology and infrastructure on which our work depends.

This is a critical and visible role in DWP Digital and involves supporting one of our most senior leaders, the Digital Chief Operating Officer (COO).

It is a hugely interesting, complex and fast-moving environment where high demands are placed the COO, both outwards into DWP/Digital and inwards into their own function. These complex inter-relationships are managed between the COO, their office, their Senior Leadership Team and others. However, the Lead Directors Support Manager sits at the heart of this system and ensures that the COO, and by extension DWP Digital, delivers on their objectives and ambitions.

Job description

The Lead Directors Support Manager will assist the Digital Chief Operating Officer (COO) and their SLT in responding to the range of imminent demands. The role and responsibilities include:

• Act as primary point of contact for all the COO’s business, reviewing/triaging all issues; digesting, prioritising and impacting content, exercising sound judgment to independently resolve matters where appropriate.

• Provide detailed advice to the COO and, where appropriate, take responsibility for directly managing matters. Work closely with the Lead Performance & Planning Manager to identify and take action on behalf of the Director and the SLT e.g. developing detailed briefings and following up activities.

• Co-ordinate senior forums and on occasion represent the COO’s perspective and their decisions at meetings and forums across and beyond Digital Group, upholding the delegated authority for making decisions and progressing actions.

• Provide guidance and support to the COO's team in relation to the management and prioritisation of requests ensuring time is used effectively and aligned to Digital Group’s priorities and outcomes.

• Lead daily private office stand-ups with the COO to help embed understanding of their commitments, ensuring they are aware of any briefings and papers required for meetings.

• Lead the COO’s private office ensuring efficient mechanisms and processes are in place to manage their day-to-day business including accommodation, travel and meeting requirements.

• Provide any additional support activities as and when required.

• Be an active member of Director Support Community, leading by example as a senior member for the job family


The responsibilities are outlined in the job description above.

If you would like to learn more about the role, please contact Mehul.Ladva@dwp.gov.uk.

The Department is committed to promoting flexible ways of working, whilst enabling the business to operate at maximum efficiency and will expect colleagues to work from a blend of locations, including some time working at home, as required. The corporate hub location will be the designated place of work and any remote or home working arrangement does not constitute a change to your designated place of work or contractual Terms and Conditions. Please be aware that this role can only be worked in the UK and not overseas.

This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.


We'll assess you against these behaviours during the selection process:

  • Seeing the Big Picture
  • Leadership
  • Communicating and Influencing
  • Delivering at Pace


• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• An employer pension contribution of up to 27%
• A generous annual leave allowance

Salary Information

National salary for this role is from £49,171(Band min) to £59,589(Band max).

London salary for this role is from £54,067(Band min) to £64,656(Band max).

Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview.

Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary.

Existing Civil Servants who gain promotion may move to the bottom of the next grade pay scale or 10% increase in salary whichever would be the greater.

Things you need to know


Successful candidates must pass a disclosure and barring security check.
People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours and Experience.
Stage 1: Application

Your application will consist of three parts:

1. A Personal Details application form.

2. Your employment history detailing your responsibilities, skills, accomplishments, plus your qualifications and relevant training. Please copy this information into the box field provided.

3. Personal statement in no more than 1250 words.

When giving details in your employment history and personal statement you should highlight your experience working with the essential criteria below:

• Experience of managing and prioritising a Minister/Director’s/Deputy Director’s office to ensure effective use of time, enabling the Director to concentrate on priorities.

• Proven ability to influence stakeholders and manage relationships effectively in lieu of a Minister/Director/Deputy Director, building long term strategic relationships.

• Experience of working flexibly and in an agile manner to deliver in a fast paced environment, managing conflicting demands and priorities, accepting responsibility for appropriate tasks while utilising delegation, identifying and escalating issues and overcoming blockers.

• Experience of providing support services to senior leaders including collating and providing papers, including use of digital channels such as Microsoft Outlook, OneNote and Microsoft Teams.

• Experience of arranging forums and meetings, providing briefings, capturing outputs, following up on action items, and tracking requests.

The sift panel will use the information in your employment history and personal statement to assess your experience, skills and knowledge against the essential criteria above.

For Hints and Tips on completing your application visit our blog Getting Hired at DWP Digital .

Throughout the whole recruitment process – application and interview – the accuracy and clarity of your communication will be assessed.

Applications will be sifted at regular intervals from the date the posts are advertised. Please apply as soon as you can, do not wait until the end of the campaign.

Important Information

You will be asked to complete your employment history any information that you would customarily share on a CV should therefore be entered onto the application form.

Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered.

If your employment history and personal statement contains any personal details your application will be withdrawn.

Stage 2: Interview

If you’re successful at sift stage you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the following Behaviours:

• Seeing the bigger picture
• Leadership
• Communicating and Influencing
• Delivering at Pace

Interviews will take place from February 2022

Sift and interview dates to be confirmed.

Reasonable Adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via digitalrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Other information

A reserve list may be held for a period of 6 months from which further appointments can be made.

Reserve list candidates will be posted in merit order by location.

Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at here

If successful and transferring from another Government Department a criminal record check may be carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :
Name :  Mehul Ladva
Email :  Mehul.Ladva@DWP.GOV.UK
Recruitment team :
Email :  digitalrecruitment.grs@cabinetoffice.gov.uk

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