Chief Digital Information Officer

HM Revenue and Customs

Closing date: 5 May 2017

Reference number



Up to £180,000 per annum


SCS Pay Band 3

Contract type


Business area

HMRC CIO & Digital - Digital

Type of role

Information Technology
Senior leadership

Working pattern

Flexible working, Full-time, Part-time, Job share



Number of posts



City of Westminster, London, SW1A 2BQ

About the job

Job description

HM Revenue & Customs (HMRC) is one of the largest government departments and one of the UK’s biggest organisations. HMRC collect around £540 billion a year in revenue from 50 million individual customers and five million businesses across the UK. As part of HMRC’s continued drive to increase tax compliance to narrow the £36 billion tax gap, HMRC have embarked on a major transformational programme to redirect more of its people and resources to compliance activities, modernising systems and re-engineering processes to become more customer-orientated. By 2020 HMRC will be one of the most digitally advanced tax administrations anywhere in the world. With one of the largest and most complex IT estates in the country, the scale and complexity of some of HMRC’s programmes is unrivalled and will make a huge difference not just to the government but ultimately to the UK as a whole.

HMRC is looking to recruit a new Director General (DG) Chief Digital Information Officer (CDIO). This is a substantial and challenging role with significant involvement in the Government’s digital agenda as well as leading on HMRC’s digital strategy. The CDIO will shape and transform the way HMRC work - developing the capability to provide better online services to the taxpayer and customer to achieve faster and more effective models of delivery at optimal cost. The role requires the ability to engage and lead people as well as position HMRC in the cross government agenda playing a full role across Whitehall and supporting smaller government departments. The CDIO will lead the 2200 people strong department and manage an expenditure of more than £800million.

The candidate for the role will bring a proven track record of successfully leading a large-scale IT division with extensive experience and professional capabilities, including high level digital strategy expertise gained from a multi-channel business. S/he will possess Board level leadership experience of driving an extensive and challenging change programme across large, complex and multi-functional private or public sector organisations. S/he will be a successful manager of complex multi-location teams and be able to work within a rapidly evolving environment. S/he will have proven ability to challenge, influence and debate as is befitting of a Director-General level role. Experience likely to be drawn from a previous CIO role (or equivalent) in similar large, complex and multidimensional organisation.

HM Revenue & Customs has retained Russell Reynolds Associates to assist with this appointment. For further information on the role and application process please view the candidate pack at the bottom of this page or visit



Civil Service pension schemes may be available for successful candidates.

Things you need to know


Successful candidates must meet the security requirements before they can be appointed. The level of security needed is developed vetting.

Selection process details

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.


Candidates in their probationary period are not eligible to apply for vacancies within this department.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Contact point for applicants

For further information on the role and application process please view the candidate pack at the bottom of this page or visit

Please send completed applications to

Sift/interview dates and location

The provisional timetable for the competition is:
Long-list meeting w/c 15 May 2017
Short List Meeting w/c 5 June 2017
Assessments/Staff Engagement Exercise w/c 12 and 19 June 2017
Final Interviews w/c 26 June 2017

Interviews will be held at 100 Parliament Street, London, SW1A 2BQ.

Further information

Existing Civil Servants will be appointed in line with the normal Civil Service pay rules.

Share this page