G5 Service Supplier Officer - HP1571901NJ

National Crime Agency

Closing date: 26 May 2017

Reference number



£24,964 (we can match civil servants salaries up to £30,626)


Executive Officer

Contract type


Business area


Type of role

Administration / Corporate Support
Information Technology

Working pattern

Flexible working, Full-time, Job share, Part-time


37 hours weekly

Number of posts



Bristol, South West : London

About the job

Job description

The NCA is an organisation which leads the UK’s fight to cut serious and organised crime. This includes class A drugs, child exploitation, people smuggling and human trafficking, major gun crime, fraud, cyber crime, money laundering and the corruption that organised criminals use to facilitate these crimes.
We work to imprison serious criminals, and use many other tactics to disrupt crime and keep people safe. In particular, we want to ensure crime doesn’t pay and that it’s harder to commit. We also draw on innovative new approaches to prevent crimes from happening in the first place.
We expect our Officers to work to the highest standards of behaviour in everything they do.

Our values and behaviours are:

Flexibility – seeking continuous improvements to the way that we work, adapting to find solutions to difficult problems.

Integrity – acting with the highest standards of integrity and professionalism.

Respect – treating everyone with dignity and respect, valuing diversity, working in partnership, and sharing knowledge and best practice.

Serving the public – being proud to put the public interest at the centre of everything we do.

Transparency – being truthful, open and accountable for our actions.

Grade & Role Title: G5 Service Supplier Officer x2
Vacancy Reference Number: HP1571901NJ
Open to: Substantive and External Staff on Lateral Transfer or Promotion, Permanent
Location: Bristol or London
Closing Date: 26th May 2017 at Midday
Generic Role Profile Number: RP25000
Salary: The salary band for this position is £24,964 to £30,626. Where existing Civil Servants apply on transfer to the NCA at the equivalent grade, pay principles on Civil Service transfers will apply. All other salary offers will be made within the advertised band.

Role summary:

This is a key role in supporting the delivery of the NCA and Tech Commands Transformation programme.

The post holder will be part of a team building an Intelligent Customer Function (ICF) in readiness for Tech Commands future operating model where they will be an increase in our use of Industry suppliers.

Main Responsibilities;
To collate information from multiple sources to analyse against the contractual obligations and service metrics in place for specified suppliers.

Build knowledge and awareness of the supplier obligations across Tech Command and out to the wider business where required.

Participate and on occasion chair Supplier Management Boards to review performance, contract status and costs with the support of Commercial and Finance representatives.

Provide support to Senior Management and perform effective administration to support service governance, service operations and projects as well as successfully manage and prioritise workload.

Some UK travel to NCA or Supplier sites will be required.

Candidates are required to provide evidence against ONLY the following Personal Qualities Framework (PQF). The level required is listed on the Role Profile and below

1. Communication
2. Teamwork and Partnership
3. Problem Solving
4. Personal Accountability
5. Negotiating and Influencing

Candidates are required to provide evidence against ONLY the following Entry Criteria taken from the Role Profile and the Government Communication Professional Competency Framework –

1. Experience of working to tight deadlines, work prioritization and managing competing demands.

2. Excellent interpersonal or customer service skills.

3. Information Technology skills including proficiency in Microsoft Office including Word, Excel and PowerPoint.

To apply:
Please carefully read all the information on this advert and the attached documents.

Candidates must fully complete the attached two forms to be considered for this vacancy:

• External Application Form
• Equality & Diversity Form

Please return both documents to central.recruitment@nca.x.gsi.gov.uk mailbox no later than 12.00hrs Midday on 26/05/2017.

If you already work for the NCA and wish to apply for this role you must complete the Internal Application Form found on the NCA intranet.

• The Application Form, Pre-employment standards form, Guidance Notes, Role Profile and Personal Qualities Framework (PQF) should be attached. If they are not or you cannot download them please email central.recruitment@nca.x.gsi.gov.uk for an application pack

• To ensure that your application / emails regarding this vacancy are actioned please ensure that the title of the email contains the following information listed above – G5 Service Supplier Officer – HP1571901NJ.

• Should an application arrive after the stated deadline it will not be included in the recruitment process, regardless of the reason.

• Should you be successful at short listing but cannot attend on the date/time allocated to yourself for an interview date The Recruitment Team cannot guarantee an alternate date, regardless of the reason.

• If you wish to make a complaint in relation to any stage of the recruitment and selection process please email central.recruitment@nca.x.gsi.gov.uk. please ensure that you refer to the campaign reference number.

To be considered, you will need to successfully complete SC clearance before commencing the role and for specified roles DV clearance within the first 12 months as part of your probation period.
You will also be required to undertake a mandatory pre-employment substance misuse test and achieve a satisfactory result.


The NCA is a Disability Confident Employer. If you would like this application form in a different format, please contact the Recruitment Team using the details shown towards the end of the form or email:- central.recruitment@nca.x.gsi.gov.uk
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission Recruitment Principles. Further information about the Recruitment Principles can be found on http://civilservicecommission.independent.go.uk/


We'll assess you against these competencies during the selection process:

  • Communication
  • Teamwork and Partnership
  • Problem Solving
  • Personal Accountabiity
  • Negotiating and Influencing
  • Experience of working to tight deadlines, work prioritization and managing competing demands.
  • Excellent interpersonal or customer service skills.
  • Information Technology skills including proficiency in Microsoft Office including Word, Excel and PowerPoint.



Civil Service pension schemes may be available for successful candidates.

Things you need to know


Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.

Selection process details

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Contact point for applicants

Natalie Jefferies - 0117 372 0178

Sift/interview dates and location


Further information


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