Digital Demand Analyst

Department for Transport

Closing date: 17 Jan 2018

Reference number



London £41,587 Hastings £37,428 - London £45,747 Hastings £41,173


Senior Executive Officer

Contract type


Business area


Type of role


Working pattern

Flexible working, Full-time, Job share, Part-time



Number of posts



Hastings, South East : City of Westminster, London, SW1P 4DR

About the job

Job description

Can you combine your technology knowledge with industry experience to understand current and future needs linked to digital technology opportunities within the Department for Transport (DfT)?

As a Digital Demand Analyst within the departments Digital Service it will be your responsibility to work with the Digital Business Partners to create trusted and influential relationships that enhance our reputation. These relationships will be used to shape future investment plans for the department’s digital transformation.

You will be responsible for taking the strategic plans from our “what if” conversations to the next level of detail by identifying, analysing, and prioritising business requirements that can be understood by project Delivery to ensure digital services are built and run aligned to the Digital Service’s vision and user needs.

Working across the DfTc Groups you will be earning the right for Digital Service to have a voice in some of the most important conversations that will set the agenda for the future. By being prepared to challenge assumptions and premature conclusions you will ensure that the opportunity to reimagine the delivery of public services in light of technology potential is considered at every stage.

You will have experience of working in a fast paced ambitious team, perhaps as part of a pre-sales environment, to build a case for change that incorporates innovative digital technology.

Your main responsibilities will include:

• Alongside the Digital Business Partners create trusted and influential relationships across the DfT Groups (Rail Group; Roads, Devolution and Monitoring Group; High Speed Rail Group; International, Security and Environment Group; or Resources and Strategy Group)

• Capture and understand strategic and tactical business needs, provide problem definition and prepare project delivery submissions

• Provide tailored analysis based on business context and stakeholder perspectives, identifying opportunities for improvement to increase value and maximise efficiency
• Identify and quantify business improvement opportunities that will deliver DfT’s vision and strategy,

About you
You will be passionate about using technology to solve business problems identified through collaborative working. Able to demonstrate an understanding of user needs, define requirements and communicate value of opportunity to influence the decision of others.

You will understand the need for taking a people centric approach to digital technology and the importance of understanding why before discussing the what.

You will listen to understand, value the contributions of others and aspire to reimagine how services are delivered to maximise technology investment.

About us
The Digital Service is a new internal capability with around 100 staff, and as the Digital Centre of Excellence for DfT, will:

• offer high performing, secure and innovative services;
• grow our professionalism;
• empower our people to meet user needs; and
• build lasting relationships to achieve DfT’s objectives.

This is a great time to join us as we build the team that will define and deliver a major transformation programme of work.

We can proudly announce that the Department for Transport has been recognised for its leadership on workplace gender equality by being included in The Times Top 50 Employers for Women 2017.

DfT’s inclusion is recognition of our commitment to make the Department a great place to work through our culture of equality and inclusivity and the great strides we’ve made to raise the number of women in senior positions.

If you share our vision of being the 'best in class' and you have the knowledge and enthusiasm to deliver in this exciting role, then we look forward to receiving your application.

You will have the option of being based at either our London or Hastings office. We encourage remote working, with a minimum of 40% of your week being office based. Whichever location you choose, regular–usually weekly–travel to the other office is required.

You will be expected to take a flexible approach to this to ensure business needs are met.

Successful candidates based in Hastings will attract the SEO national salary of £37,428 as will those who are not based in London for at least 3 days a week.



Civil Service pension schemes may be available for successful candidates.


Besides the rewarding nature of the job itself, the benefits that come with it are excellent. The package includes generous leave entitlement, attractive pension options, flexible working and other policies to enable a good work/life balance, including beneficial childcare arrangements. You'll also benefit from our commitment to nurturing and developing talent.

Things you need to know


Successful candidates must pass basic security checks.

Nationality statement

Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules.

If you're applying for a role requiring security clearance please be aware that foreign or dual nationality is not an automatic bar. However certain posts may have restrictions which could affect those who do not have sole British nationality or who have personal connections with certain countries outside the UK.

Selection process details

Your CV and Personal Statement should be tailored to demonstrate the relevant experience that you have for the specific outcomes of this role. The following should be demonstrated in your application.

When you have:
• Provided a business perspective on use of new technologies which have been subsequently been incorporated into business planning cycles.
• Applied the use of analysis tools and standards to facilitate the scoping of complex business changes.
• Collaborated with stakeholders at all levels to establish user need, business requirements and build trusted advisor relationships.
• Identified and communicated the role of technology in the development of policy and delivery of public services.

Please note that any part of the Job Profile could be tested at sift/interview.

If invited to interview, this may consist of a range of question types. These could include questions about your strengths or how you would respond in any particular situation as well as specific examples of things you have done.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.


Candidates in their probationary period are eligible to apply for vacancies within this department.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Contact point for applicants

For further information on this vacancy please contact

Sift/interview dates and location

The sift is due to take place w/c 15th Jan 2018

Interviews/assessments are likely to be held w/c 29th Jan 2018

Whilst we will endeavour to meet the dates set out in the advert there may be occasions when these dates will change. Those candidates invited to assessment will be provided with sufficient notice of confirmed dates.

If successful and transferring from another Government Department a security check may be carried out.

Further information

To comply with a recent government change, the Department for Transport has adopted anonymised recruitment. This means that your name, date of birth and other personal details will not be seen by the sift panel.

A reserve list will be held for a period of 12 months from which further appointments can be made. If appropriate, your application form and selection information may be shared with additional vacancy holders across the Department and its Agencies.

Reasonable adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
• Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs

• Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

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