Complex Tax Senior manager

HM Revenue and Customs

Apply before 11:55 pm on Thursday 21st October 2021


Reference number



£64,052 - £72,202


Grade 6

Contract type


Business area

HMRC - CCG - Wealthy & Mid-Sized Business Compliance

Type of role

Tax Profession

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of posts



Belfast Regional Centre- Erskine House, 20-32 Chichester Street, Belfast, Birmingham Regional Centre- 3 Arena Central, Broad Street, Birmingham, Cardiff Regional Centre- Central Square, Cardiff, Glasgow Regional Centre- 1 Atlantic Square, Argyle Street, Glasgow, Leeds Regional Centre- 7 & 8 Wellington Place, Wellington Street, Leeds, Liverpool Regional Centre- India Building, 31 Water Street, City Centre, Liverpool, Newcastle Regional Centre- Benton Park View, Longbenton, Newcastle, Nottingham Regional Centre- Unity Square, Nottingham, Trinity Bridge House, Salford, Manchester

About the job


At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.

It’s a very exciting time to join HMRC!

HM Revenue & Customs (HMRC) is one of the largest Government Departments and one of the country’s biggest organisations. Almost every individual and business in the UK is a direct customer of HMRC. We collect in excess of £500 billion a year in revenue from over 50 million customers across the UK.

We are an effective, efficient and impartial tax and payments authority with a vital purpose: To collect the money that pays for the UK’s public services and help families and individuals with targeted financial support.

We have embarked on a major ground-breaking Programme to redirect more of our people and resources to compliance activities, modernising systems and re-engineering processes to become more customer-focused.

About Wealthy:

Part of Wealthy & Mid-sized Business Compliance (WMBC), Wealthy’s job is to ensure wealthy individuals pay the right amount of tax.

Our approach is tailored to the risk that is presented by our customers - for those who present the greatest risk, we adopt a more intensive level of scrutiny, looking across all linked entities. We seek to identify wealthy individuals meriting temporary closer scrutiny, monitoring and providing support to get it right.

Wealthy are targeting resource to engage with customers who have significant levels of complexity and opportunity in relation to their personal tax affairs. This resource will focus on the High Risk Wealth Programme (HRWP) as well as developing our work in areas of high value and complex risk.

Job description

The tax affairs of the wealthy are often complex and involve structures and transactions that cut across multiple jurisdictions. You will regularly be addressing customers verbally and in writing on tax technical matters, continuously putting that knowledge into practice.

You will provide clear leadership, setting the strategy for investigations and provide effective oversight of the work carried out. As an enquiry coordinator you will have to use a range of soft skills to manage high profile stakeholders, both internal and external, providing challenge whether necessary. You will need to be able to critically assess areas in dispute and have the self-motivation to drive forward high risk wealthy programme cases to decision point.


As a senior manager, you will play a role in the way we operate across the whole business area. You will do this by:

• Leading and coordinating some of the highest profile cases within Wealthy .

• Researching complex issues on these cases to progress them to resolution at pace, you and your team will work with specialists across HMRC to achieve this.

• You will use the lessons learned from these cases to apply the principles to high complexity/ high opportunity cases outside the HRWP.

• Developing a deep understanding of the tax affairs of Wealthy customers, utilising your tax professional knowledge to identify risks.

• Using a range of tools and techniques to promote voluntary compliance along with preventing and responding to non-compliance.

• Building capability for your team working closely with the learning and professionalism unit to ensure the team has the technical capability to ensure success.

• Reporting to the Assistant Director National Operations (AD) you will be encouraged to take an active leadership role as a key member of the Senior Leadership Team (SLT).

Essential Criteria:

You are required to demonstrate experience of the following within your application:

• Excellent stakeholder engagement, communication and influencing skills.

• Self-motivated and highly organised, with the ability to manage multiple tasks and deliver to tight timelines with minimal direction.

• Have a proven understanding across all main areas of Capital Gains Tax and Income Tax, including anti-avoidance provisions.

• Excellent evidence-based decision-making skills and confidence in owning and communicating those decisions.

Additional Essential Requirements and Qualifications:

• Chartered Tax Adviser (CTA) qualification, or

• Chartered Accountant (ICAEW, ICAS, CAI, ACCA) qualification or

• Successfully completed the HMRC Tax Specialist Programme, or one of its predecessors (TPDP, IDP, ITS2, CPT, FT2) or

• Be a qualified solicitor with post qualification experience in income or capital gains tax


• Chartered Tax Adviser (CTA) qualification, or

• Chartered Accountant (ICAEW, ICAS, CAI, ACCA) qualification or

• Successfully completed the HMRC Tax Specialist Programme, or one of its predecessors (TPDP, IDP, ITS2, CPT, FT2) or

• Be a qualified solicitor with post qualification experience in income or capital gains tax


• Learning and development tailored to your role

• An environment with flexible working options

• A culture encouraging inclusion and diversity

• A Civil Service pension

Team members that are moving offices as a result of the Locations Programme will be entitled to a Moves Adjustment Payment for three years where they incur additional costs. This is calculated based on the difference between the costs of travelling to and from the new and old office, over a weekly period. You will get more detail on this as part of targeted locations move communications.

Find more about HMRC benefits in 'Your little extras booklet' for further information

Things you need to know


Successful candidates must pass a disclosure and barring security check.
People working with government assets must complete basic personnel security standard checks.

Selection process details

As part of the application process you will asked to provide:

• A copy of your CV detailing your job history, qualifications, and experience and will be scored against the roles and responsibilities outlined in the advert.

• A Statement of Suitability (a maximum of 750 words), which will illustrate why you think you meet the essential skills, knowledge and experience for this role. Using the STAR process will help achieve a structured document.

An initial sift of your CV and Statement of Suitability will be conducted against the job description, key responsibilities and essential criteria. with successful applicants invited to interview.

Interview Process Details:

Interviews will consist of experience based questions.

Interviews will take place via video link. Sift and interview dates to be confirmed.

Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than 48hours before the vacancy closes, we will not be able to reopen your application for you. The inbox to contact is: Use subject line to insert appropriate wording eg Please re-open my application - 154163 & vacancy closing date 21st October 2021.

Security Update

If you are successful and transferring from another Government Department, we will carry out a check of your identity, nationality, and immigration status (including the right to work in the UK) and a criminal record check before confirming your appointment.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service /Disclosure Scotland/Access NI. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing stating the job reference number in the subject heading.

For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email

For further information on the Access NI confidential checking service telephone: the Access NI Helpline on 0300 200 7888 and ask to speak to the operations manager in confidence, or email

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

Terms and Conditions

We really hope you decide to apply for this role. If you’re successful you need to know that in February 2021 members of recognised trade unions (ARC and PCS) voted to approve a pay and contract reform offer. This means that HMRC will adopt new terms and conditions for all colleagues as part of a multi-year pay deal and contract offer, the pay deal period is 01 June 2020 – 31st May 2023 and terms and conditions changes take place from the 01 June 2021 onwards. These terms will apply to colleagues who already work in HMRC and if you join us, it will apply to you too. We’ve put together a summary of the key changes that will be made and you can find this attached to the Job Advert.


If you are currently working for an OGD and would like to consider the impact on your pay when joining HMRC, please see the attached document "Pay on Transfer from OGD" for further information.

New entrants are expected to join on the minimum of the pay band.

Further Information

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement this will be tested as part of the selection process.

Any move to HMRC from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility here

HMRC welcomes applications from those who need to work a more flexible arrangement and will agree to requests where possible, taking into account our operational and customer service needs. We can’t guarantee that we can meet all requests to work flexibly, as agreement will be subject to business ability to accommodate, and any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Reasonable adjustment

We want to make sure no one is put at a disadvantage during our recruitment process because of a disability, condition or impairment. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate. Please see our Disability Matters: How we can support you during our selection process booklet for more details.

If you need a change to be made so that you can make your application, you should:

• Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs.
• Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :
Name :  Jonathon Hair
Email :
Recruitment team :
Email :

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel a department has breached the requirement of the Recruitment Principles. In the first instance, you should raise the matter directly with the department concerned via If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages:

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