Blackpool, Manchester, Newcastle-upon-Tyne
About the job
Technology Services provide the foundations upon which digital services for DWP are developed and operate. Our purpose is to deliver secure, effective and cost-efficient digital infrastructure services and to run live IT operations that support DWP business objectives. We do this by putting users and quality of service at the heart of what we do.
Our team is made up of 1,500 colleagues working collaboratively across 10 portfolio-led teams in a fast-moving environment. Our teams deliver an end-to-end suite of digital products and services that support DWP colleagues and citizens in an ever-evolving technology landscape. Our work is focused around the following 6 themes:
1. Delivering a digital workplace that improves the way we work. We provide the products and services to make our users' jobs easier, encourage greater collaboration and support flexibility in working patterns, locations and on devices of their choice – helping to drive forward DWP’s digital transformation.
2. Delivering high-quality and resilient IT services and support. We are embedding a Full Stack Service Model to integrate our IT operations and ensure our services meet existing and future network demand.
3. Building a world-class performance-focused user experience control centre. We have created an end-to-end, data-driven performance environment to measure our systems and ensure we keep the department functioning.
4. Exploiting and enhancing hybrid cloud services. We provide hybrid cloud services that balance on-premise and public cloud to offer true platform independence and optimum price performance.
5. Protecting and securing our services. We ensure our IT systems remain secure and available, resilient to natural and human-caused disaster – ensuring citizens always have access to our key services.
6. Developing our people, capability and skills. We have created a sustainable service by developing our people, bringing key skills in-house to DWP, giving our teams professional pathways to develop and opportunities to progress within Technology Services.
As we continue our journey to service excellence we have identified a number of opportunities to join our Technology Services team.
If you would like to learn more about the role, please contact Caicy.Sandford@dwp.gov.uk.
We are looking for Infrastructure Engineers (SEO), with experience of Application monitoring and/or Data Analytics to work with us on a once-in-a-generation digital transformation. Within the role you will have the responsibility for the design, development and deployment of the infrastructure solutions, working within a team focused on the delivery of the Dynatrace and Splunk product sets.
We have two roles available within the DWP Enterprise Tooling Team. Successful applicants will be an intrinsic part of the team working within the Tooling product teams which provides the monitoring necessary to understand the health of the core systems that provide the DWP Citizen facing services.
The DWP use a wide variety of best of breed software to support the provision of core services. There is no expectation of expertise in the individual products we manage, however it is expected you will have a level of understanding behind the products and why we need them.
Experience in the capabilities that we operate particularly Splunk and Dynatrace would be beneficial but not essential as training will be provided to the successful candidate. We do operate across a variety of operating systems including Windows and a number of differing Unix flavours so it is expected that the applicant would be conversant in one or more of these.
Working level experience of IT infrastructure concepts is essential as this knowledge will allow you to work in collaboration with a range of internal/external partners, stakeholders and customers. DWP Operate in a hybrid cloud approach so knowledge of Public Cloud architecture would also be beneficial, but not critical.
The role is very varied with no two days generally being the same. This is an exciting opportunity to be an integral part of the team that is ensuring that our citizen facing systems are as accessible as possible to those needing them, whilst developing and honing your skills. We are looking for someone with the aptitude, and flexibility, to be able to learn new systems and expand their skills into new areas through on the job and more formal training, both of which are available.
You will be primarily based at one of our three Digital hub locations but will be expected to occasionally travel to other locations, including some overnight stays, to support other engineers and architects on solution design, deployments and problem resolutions. Travel will be discussed with you in advance and your personal circumstances considered insofar as is practical whilst achieving the DWP Digital requirements.
ResponsibilitiesYour responsibilities will include but are not restricted to, the following:
• Design and delivery of infrastructure services/solutions to meet strategic plans and roadmaps.
• Dealing with and taking decisions on day-to-day operational management of services/solutions relating to own work area.
• Provide specialist technical support and assistance to projects ensuring definition and delivery of requisite non-functional requirements to architectural and roadmap developments.
• Providing 3rd line support for incidents, problems and changes.
• Providing technical support and assistance, across the range of systems and services supported by the team, plus monitoring infrastructure service/solution including alerts and taking appropriate action where required.
• Applying different techniques to methods in analysing and resolving problems, working up new practices and procedures or modify existing processes to improve performance.
The ideal candidate for this role will be able to demonstrate the following essential criteria:
• Demonstrate experience or understanding of IT Infrastructure services or applications within a large scale organisation.
• Demonstrate experience or understanding of troubleshooting and resolving issues involving technologies across a variety of platforms.
• Demonstrate experience of effectively communicating at different levels, across support and engineering, business users, architecture and suppliers.
• Demonstrate experience of deploying technologies across a variety of IT Infrastructure platforms.
• Demonstrate experience of showing an ability to keep up to date with changing technologies and how they could be applicable to the current business.
• Experience of working within an ITIL Framework.
Knowledge and/or Experience of software supporting the listed technologies is desirable and would be help strengthen your application, however is not essential.
• Data Analytics Platforms.
• Application Performance Monitoring.
• Experience in configuring IT monitoring tools.
• Public Cloud Services.
• Dynatrace and Splunk product sets.
We'll assess you against these behaviours during the selection process:
- Changing and Improving
- Managing a Quality Service
- Making Effective Decisions
- Working Together
We'll assess you against these technical skills during the selection process:
- IT Infrastructure
- Problem Management
• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• An employer pension contribution of up to 27%
• A generous annual leave allowance
Salary for this role is from £35,310 (Band min) to £40,666 (Band max).
Where the maximum salary of £40,666 is offered, a Digital Allowance of up to £3,366 per annum is available for exceptional candidates, based on our assessment of your skills and experience.
Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview.
Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary.
Existing Civil Servants who gain promotion may move to the bottom of the next grade pay scale or 10% increase in salary whichever would be the greater.
This role can be based out of either Blackpool, Newcastle or Manchester corporate hub locations.
The Department is committed to promoting flexible ways of working, whilst enabling the business to operate at maximum efficiency and will expect colleagues to work from a blend of locations, including some time working at home, as required. The corporate hub location will be the designated place of work and any remote or home working arrangement does not constitute a change to your designated place of work or contractual Terms and Conditions. Please be aware that this role can only be worked in the UK and not overseas.
Things you need to know
Successful candidates must pass a disclosure and barring security check.
Selection process details
This vacancy is using Success Profiles
, and will assess your Behaviours, Experience and Technical skills.
Stage 1: Application & Sift
As part of the application process you will be asked to complete a CV & personal statement. Further details around what this will entail are listed in the advert.
All applications will be assessed and sifted based on the essential criteria in the advert, using the information you provide in your completed application form.
The sift panel will use the information relating to your employment history (your CV) and your personal statement to assess your experience, skills and knowledge against the essential criteria.
When giving details of your employment history, you should therefore include details of the work and projects that you have been involved in.
Applications must include:
1. A completed Personal Details application form.
2. Your Employment History, including education, professional qualifications and full employment history, giving details of key achievements relevant to the skills and experience outlined in this job description.
3. A personal statement outlining, how you meet the essential criteria as detailed below in no more than 1250 words.
A NOTE ON ANONYMISATION
*Due to DWP’s use of anonymised recruitment practices it is not possible for applicants to upload/attach a CV; any information that you would customarily share on a CV should therefore be entered onto the application form. Please ensure you provide sufficient information to enable the sift panel to make an informed judgement about your suitability for this role.
Please include all other information that you would customarily provide when presenting a CV/Personal statement, as the sift panel use this information to assess your application.
DWP operates an anonymised recruitment process. When entering information relating to your employment history you will be asked to remove any personal details that could be used to identify you. This relates to name and contact details which might usually appear on your CV/Personal statement. Failure to do so will result in your application being withdrawn.
Stage 2 – Video Interview
Unless you are otherwise informed, the final stage of the process will be a video interview via Microsoft Teams where you will be assessed against the following Behaviour and Technical Skills:
Throughout the whole recruitment process – application and interview – the accuracy and clarity of your communication will be assessed.
Sift and Interview Information
Applications will be sifted at regular intervals from the date the posts are advertised, so please apply as soon as you can, do not wait until the end of the campaign.
Interviews will take place toward the end of October, dates to be confirmed.
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
Contact Government Recruitment Service via Digitalrecruitment.firstname.lastname@example.org as soon as possible before the closing date to discuss your needs.
Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
A reserve list may be held for a period of 6 months from which further appointments can be made.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.
For meaningful checks to be carried out individuals will need to have lived in the UK for a sufficient period of time, to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. Whilst a lack of UK residency in itself is not necessarily a bar to a security clearance, and expectation of UK residency may range from 3 to 5 years. Failure to meet the residency requirements needed for the role may result in the withdrawal of provisional jobs offers.
Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
If successful and transferring from another Government Department a criminal record check may be carried out.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.email@example.com stating the job reference number in the subject heading.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing.
Feedback will only be provided if you attend an interview or assessment.
Working for the Civil Service
The Civil Service Code
sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
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Contact point for applicants
|Job contact :|
|Name : || ||Caicy Sandford|
|Email : || ||firstname.lastname@example.org|
|Recruitment team :|
|Email : || ||email@example.com|
If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: HR.BUSINESSASSURANCE@DWP.GOV.UK. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission here
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