Lead User Researcher

HM Land Registry

Apply before 11:55 pm on Monday 6th December 2021


Reference number



£46,589 - £48,932
(£50,585 - £52,738 Croydon)


Senior Executive Officer

Contract type


Business area

HMLR - Digital, Data and Technology

Type of role

Information Technology
Operational Research

Working pattern

Full-time, Job share, Part-time

Number of posts



Birkenhead, North West, CH41 6DU : Croydon, London, CR0 2AQ : Coventry, West Midlands, CV1 3BH : Durham, North East, DH1 5TR : Weymouth, South West, DT4 9TT : Gloucester, South West, GL1 1DQ : Kingston upon Hull, Yorkshire and the Humber, HU2 8JN : Leicester, East Midlands, LE3 5DR : Nottingham, East Midlands, NG1 7AU : Peterborough, Eastern, PE1 1QF : Plymouth, South West, PL6 5WS : Preston, North West, PR4 1TE : Swansea, Wales, SA7 9FQ : Telford, West Midlands, TF3 4LR

About the job


It is an exciting time for HM Land Registry as we continue on a major transformation programme. HMLR's ambition is to become the world’s leading land registry for speed, simplicity and an open approach to data.

We are now looking for a Lead User Researcher to join our Digital, Data and Technology team to help us to achieve this.

You will join our award-winning Digital, Data and Technology Directorate which is the in-house IT division at the heart of the move to a digital, data-driven organisation with the ambition to provide our customers with cutting-edge digital services.

HM Land Registry's existing software systems and services form part of the critical national infrastructure, safeguarding land and property ownership valued at £7 trillion. This enables over £1 trillion worth of personal and commercial lending to be secured against property across England and Wales.

Job description

As a Lead User Researcher, you will oversee all user research activity across the DDaT directorate, co-ordinating and prioritising the work across multiple teams. You will have responsibility for identifying and defining best practices and assuring best practice is upheld by the whole user research practice. You will also actively encourage, facilitate and demonstrate sharing of insights and best practices within the practice and wider organisation.

Within your role, you will champion and support the adoption of a wide range of key user research methods and analysis techniques in order to support the directorate in making informed decisions based on evidence-based user needs. Collaborating with the Head of User Research and the user research community, you will help to develop and assure good user research practice and promote a user-centred approach with senior stakeholders and ensure user needs are balanced with business goals within your workstreams.


To meet the requirements of this role, you have demonstrable experience on advising on the application of appropriate user research methods across different life cycle phases, as well as extensive hands-on experience in applying these methods. You have experience of understanding organisational strategy and objectives, setting direction and experience of aligning user research activity to this across multiple team and.establishing an effective user-centred design culture within an organisation.

You are a influential leader who has the ability to build and nurture strong working relationships with key stakeholders and can influence at an organisational level through evidence based complex decision making, whilst managing multiple deadlines and responding to changing priorities.

In addition, you have extensive experience of line managing, coaching and mentoring other user researchers and your expertise will be integral to guiding user researchers to develop as researchers in a 1:1 context as well as through the community of practice.

For more information about the job, please see the attached candidate pack.

Please be advised that HM Land Registry does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.

We have offices all over the UK and you will need to be based near one of them. This role will be mostly home based with occasional travel to the office depending on business needs.

Where an individual taking up the responsibility will be based in Swansea Office, the ability to speak Welsh is desirable.

The Digital, Data and Technology Directorate is the in-house IT division for HMLR. We are currently recruiting several roles to ensure the directorate’s teams contain the right blend of skills, experience and knowledge to take our major transformation programme forward. These teams are at the heart of the move to a digital, data-driven organisation with the ambition to provide our customers with cutting-edge digital services.

Our Business Strategy for 2017-2022 sets out our aims of:
• brilliant at the basics;
• a comprehensive Land Register;
• world-leading through Digital Street – our ground-breaking research and development project exploring how land registration might work in 2030;
• opening our data;
• expert people; and
• financially strong.

For more information about what its like to work here please see the following links:
Building our digital capability through Communities of Practice
Working for HM Land Registry/


Degree in Market Research, Human-Computer Interaction (HCI), Psychology, Sociology, Social Sciences or related field, and/or relevant industry experience.


We'll assess you against these behaviours during the selection process:

  • Making Effective Decisions
  • Leadership
  • Communicating and Influencing
  • Seeing the Big Picture
  • Changing and Improving


HM Land Registry offers very competitive terms, conditions and benefits. We provide excellent opportunities for career progression, training and development.

You will have access to Civil Service pension and benefits arrangements and generous leave allowances, as well as flexible working – exactly what you would expect from a progressive employer.

HM Land Registry is a great place to work, where difference is celebrated.

We’re committed to fairness and equality for all, so you feel valued for who you are and what you do. Diversity fuels our innovation. Our shared values help us work together, to benefit the communities we serve.

Our employee diversity networks support our culture of inclusion and contribute to our diversity action plan. Our current focus is to encourage people from under-represented groups into management and leadership roles, especially people with disabilities, women and ethnic minority colleagues.

See a list of full benefits:

Things you need to know


Successful candidates must pass a disclosure and barring security check.
People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.
To apply please complete the online application form to include your qualifications, skills and work history.

The statement of suitability section (in no more than 1000 words) should be used to provide details of how you meet the essential experience criteria listed on the Job Description below:

· Advising on the application of appropriate user research methods across different life cycle phases, as well as extensive hands-on experience in applying these methods
· Understanding organisational strategy and objectives, setting direction, and aligning user research activity to this across multiple teams
· Leading and managing a team of researchers that work across a number of services, and assuring the quality of their research
· Establishing an effective user-centred design culture in an organisation, including persuading senior stakeholders of the value of user research.

The final stage will consist of a blended interview and a pre-prepared presentation which will be conducted as a video interview, week commencing w/c Monday 13 December 2021.

The blended interview will assess the Behaviours, Technical skills and Experience listed in the essential criteria as detailed within the Candidate Pack, as well as the strengths associated with the role.

Please review your application form before clicking ‘submit’ – once you have submitted, you will not be able to amend your application.

Ensure your application form is received by the closing date for receipt of applications – this is 11:55pm on the advertised date.

HMLR is accredited to the Disability Confidence Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage are guaranteed an invitation to interview.

If any candidate requires the panel to consider a reasonable adjustment or there is anything else they would like the panel to take into consideration they are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement.

If you would like further information about the use of your personal data, please click on the link below:

Job Applicant Personal Information

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :
Name :  Zaffreen Akhtar
Email :  Zaffreen.Akhtar@landregistry.gov.uk
Recruitment team :
Email :  hrresourcingteam2@landregistry.gov.uk

Further information

If you feel your application has not been treated in accordance to the Recruitment Principles and you wish to make a complaint, please email hrresourcingteam2@landregistry.gov.uk in the first instance. If you are not satisfied with the response you receive from HM Land Registry then you may take your complaint to the Civil Service Commission: http://civilservicecommission.independent.gov.uk/making-complaint/

Share this page