Infrastructure Engineer – Network Services Product Owner

Department for Work and Pensions

Apply before 11:55 pm on Monday 24th January 2022

 

Reference number

169647

Salary

£31,989 - £45,666

Grade

Higher Executive Officer
Senior Executive Officer

Contract type

Permanent

Business area

DWP - Digital

Type of role

Digital
Engineering

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of posts

4

Location

This role can be based in Blackpool, Manchester or Newcastle. Please find further information on the Corporate hub locations here.

About the job

Summary

Technology Services provide the foundations upon which digital services for DWP are developed and operate. Our purpose is to deliver secure, effective and cost-efficient digital infrastructure services and to run live IT operations that support DWP business objectives. We do this by putting users and quality of service at the heart of what we do.

Our team is made up of 1,500 colleagues working collaboratively across 10 portfolio-led teams in a fast-moving environment. Our teams deliver an end-to-end suite of digital products and services that support DWP colleagues and citizens in an ever-evolving technology landscape. Our work is focused around the following 6 themes:

1. Delivering a digital workplace that improves the way we work. We provide the products and services to make our users' jobs easier, encourage greater collaboration and support flexibility in working patterns, locations and on devices of their choice – helping to drive forward DWP’s digital transformation.

2. Delivering high-quality and resilient IT services and support. We are embedding a Full Stack Service Model to integrate our IT operations and ensure our services meet existing and future network demand.

3. Building a world-class performance-focused user experience control centre. We have created an end-to-end, data-driven performance environment to measure our systems and ensure we keep the department functioning.

4. Exploiting and enhancing hybrid cloud services. We provide hybrid cloud services that balance on-premise and public cloud to offer true platform independence and optimum price performance.

5. Protecting and securing our services. We ensure our IT systems remain secure and available, resilient to natural and human-caused disaster – ensuring citizens always have access to our key services.

6. Developing our people, capability and skills. We have created a sustainable service by developing our people, bringing key skills in-house to DWP, giving our teams professional pathways to develop and opportunities to progress within Technology Services.

As we continue our journey to service excellence we have identified a number of opportunities to join our Technology Services team.

Job description

If you’ve always wanted to work in the exciting and rewarding world of DWP Digital but have been unsure as to how to get that entry level opportunity, this role could be exactly what you have been looking for.

As you’ll see from the Essential Criteria we are looking for Product Owners who are enthusiastic with aptitude and interest in digital, the technical requirements you can learn on the job through structured learning and collaborating with experienced, highly knowledgeable colleagues.

DWP Infrastructure Services (Networks) is responsible for managing a range of Network Services and Products. Working in collaboration with a range of internal and external partners, stakeholders and customers we ensure the operational stability, availability and quality of DWP Networks.

Our key areas of responsibility are to provide a robust and resilient infrastructure network to colleagues and customers in 850+ sites across the DWP estate through our Wifi, SD-WAN and LAN solutions providing reliable and flexible access wherever and whenever needed, maintaining the highest levels of security at all times. Using a wide variety of tools we are constantly assessing Network services within the On-Premise Hosting Data Centres and Secure Digital Exchange (SDX) integration with Cloud Service Providers to provide a secure, resilient service to our users.

Responsibilities

HEO Responsibilities

• Working with other Network Services Product Owners as well as the engineering leads and principal Network engineers.

• Apply different skills and techniques to methods in analysing and resolving problems, working up new practices and procedures or modify existing processes to improve performance.

• Maintaining influential, positive, productive relationships across Network Services stakeholders.

• Provide reports against agreed Key Performance Indicators and via the relevant reporting channels and forums.

• Management, tracking and reporting of service area budgets ensuring effective monitoring and control to safeguard against breach of contract and non-compliance.

• Support the management of Continual Service Improvement Plans.

• Ownership of service/solution Key Performance Indicators, ensuring performance against best practice.

• Recording incidents, problems and changes raised by users including resolution actions.

• Creating and maintaining documentation to support services/solutions used by the organisation, this could include managing a supplier to maintain information on a 3rd party product.

• Management of the risk register for individual technical area, ensuring appropriate reporting and mitigation plans and actions are implemented.

SEO Responsibilities

• Provide Strategic Direction for your product maintaining an effective Product Roadmap in conjunction with Senior Engineering Leads.

• Provide effective leadership by ensuring colleagues and stakeholders have a clear understanding of objectives, activities and time-frames. Role-model commitment and behaviours in the role.

• Working to the Senior Product Owner you will be an intrinsic part of the Management team working with other Network Services Product Owners as well as the engineering leads and principal Network engineers.

• Provide direction to the successful resolution of problems ensuring new practices and procedures are delivered to improve performance.

• Maintaining influential, positive, productive relationships across Network Services stakeholders.

• Provide reports of Service performance to the Senior Infrastructure Engineer and other senior leadership members from Digital, reporting against agreed Key Performance Indicators and via the relevant reporting channels and forums.

• Management, tracking and reporting of service area budgets ensuring effective monitoring and control to safeguard against breach of contract and non-compliance.

• Management of Continual Service Improvement Plans.

• Ownership of service/solution Key Performance Indicators, ensuring performance against best practice.

• Monitor and manage incidents, problems and changes raised by users including resolution actions.

• Oversee the management of the risk register for individual technical area, ensuring appropriate reporting and mitigation plans and actions are implemented.

If you would like to learn more about the role, please contact digitalgroup.tsrecruitment@dwp.gov.uk

Behaviours

We'll assess you against these behaviours during the selection process:

  • Changing and Improving
  • Making Effective Decisions
  • Leadership
  • Communicating and Influencing
  • Working Together

Technical skills

We'll assess you against these technical skills during the selection process:

  • Problem Management

Benefits

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• An employer pension contribution of up to 27%
• A generous annual leave allowance

Salary Information

Salary for this role is from:

HEO: £31,989 (Band min) to £34,285 (Band max).

SEO: £35,310 (Band min) to £40,666 (Band max).
Where the maximum salary of £40,666 is offered, a Digital Allowance of up to £5,000 per annum is available for exceptional candidates, based on our assessment of your skills and experience. Digital Allowance is only available for the SEO vacancy.

Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview.

Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary.

Existing Civil Servants who gain promotion may move to the bottom of the next grade pay scale or 10% increase in salary whichever would be the greater.

Things you need to know

Security

Successful candidates must pass a disclosure and barring security check.
People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Experience and Technical skills.
Stage 1: Application

Your application will consist of three parts:

1. A Personal Details application form.

2. Your employment history detailing your responsibilities, skills, accomplishments, plus your qualifications and relevant training. Please copy this information into the box field provided.

3. Personal statement 1250 words.

When giving details in your CV you should highlight your experience in line with essential criteria below:

• Demonstrate ability to develop effective relationships with key stakeholders and work collaboratively with colleagues across multi-functional teams.

• Demonstrate good experience of effectively communicating at different levels across a range of stakeholders using a variety of methods including digital, written and verbal.

• Demonstrate good experience of interpreting complex and/or technical information and give explanations to colleagues, stakeholders and customers adopting the most appropriate method of communication to simplify and ensure understanding.

• Demonstrate good experience of working under pressure and ensuring actions are completed in a timely manner.

• Demonstrate experience of analysing and interpreting complex data, using sound judgement to recommend considered approaches to improve situations and tasks.

• Deliver excellent customer service which balances quality and cost effectiveness.

The sift panel will use the information in your employment history and personal statement to assess your experience, skills and knowledge against the essential criteria above.

For Hints and Tips on completing your application visit our blog Getting Hired at DWP Digital .

Throughout the whole recruitment process – application and interview – the accuracy and clarity of your communication will be assessed.

Applications will be sifted at regular intervals from the date the posts are advertised. Please apply as soon as you can, do not wait until the end of the campaign.

Important Information

• You will be asked to complete your employment history any information that you would customarily share on a CV should therefore be entered onto the application form.

• Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered.

If your employment history/personal statement contains any personal details your application will be withdrawn.

Stage 2: Interview

If you’re successful at sift stage you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the following Behaviours and Technical Skill:

Behaviours
• Changing and Improving
• Making Effective Decisions
• Leadership
• Communicating and Influencing
• Working Together

Technical Skill
• Problem Management
Ensures that the right actions are taken to investigate, resolve and anticipate problems. Coordinates the team to investigate problems, implement solutions and take preventative measures. Able to dissect a problem to its component parts to identify and diagnose root causes. Able to troubleshoot and identify problems across different technology capabilities. Takes accountability of issues that occur and is proactive in searching for potential problems. Achieves excellent user outcomes.

Other information:

Interviews are expected to take place from February 2022.

Sift and Interview Dates to be confirmed.

A reserve list may be held for a period of 6 months from which further appointments can be made.

Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at here

Reasonable Adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via Digitalrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

If successful and transferring from another Government Department a criminal record check may be carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :
Name :  Tech Services Recruitment
Email :  digitalgroup.tsrecruitment@dwp.gov.uk
 
Recruitment team :
Email :  digitalrecruitment.grs@cabinetoffice.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: HR.BUSINESSASSURANCE@DWP.GOV.UK. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission here to visit Civil Service Commission.

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