Senior Business Analyst

Department for Work and Pensions

Apply before 11:55 pm on Monday 11th July 2022



Reference number



£49,171 - £59,589


Grade 7

Contract type


Business area

DWP - Digital

Type of role


Working pattern

Flexible working, Full-time, Job share, Part-time

Number of posts



This role will be based in Blackpool, , Leeds or Newcastle. Please find further information on the Corporate hub locations here.


Are you an engaging and inspiring leader?

Do you want to make a positive impact on the services created for the public?

If so, apply for one of our roles as a Senior Business Analyst.

Job description

Our teams and our Senior Business Analysts work on products that impact some of the most vulnerable people in society. We’re looking for you to be as motivated by that unique purpose as we are.

Within Health & Disability Digital we are embarking on an ambitious transformation of Health services working collaboratively with teams across the department. Our vision is to offer a service which enables people with a health condition or disability to get the help and support they need regardless of what the specific benefit or benefits they are entitled to are.

We are looking for an enthusiastic Senior Business Analyst who is confident working in a complex environment to help achieve the best outcomes for our users and the taxpayer.

As a Senior Business Analyst you will lead a team of BAs across the product delivery lifecycle to bring together stakeholder needs and technical capabilities in order to define solutions that deliver value, often working across large complex products or a number of products.

You will be experienced as a BA in a wide variety of business analysis tools and techniques in an Agile environment and can advise your team on the appropriate use of each method.

You will be given the opportunity to continue to grow your management capabilities through managing a team of BAs, including line management responsibilities, as well as managing relationships with senior stakeholders. You will be expected to represent the practice externally, both within the DWP & the wider government and also to the BA community.


As a Senior BA working within DWP Digital:

•You will be working as part of a multi-disciplinary team working across organisation boundaries to deliver, through agile methodologies, new and evolving products and services which meet policy intent, users’ needs and Government Digital Service Standards to deliver the best outcomes.

•You will work on large, complex products or services, or across a number of products or services simultaneously.

•You will manage other BAs within the functional area by quality assuring the work produced.

•You will lead workshops, interviews, focus groups and other techniques to effectively understand business problems and user needs within large complex products or services.

•You will communicate effectively across senior technical and business stakeholders, ensuring the understanding of requirements and acceptance criteria is aligned.

•You will encourage and promote Agile methodologies, setting standards across the function and working to educate the BA teams working across the functions on Agile principles, methods and tools to support their development.

•You will understand the business processes and activities that impact and that are impacted by the product or service whilst developing an understanding of how the product or service aligns with the wider strategy of the department.

•You will translate the business problem and user needs into a set of detailed requirements for the solution that align to best practice methodology, with the appropriate use of epics, features, user stories and defined acceptance criteria.

•You will lead initiatives and champion continual learning & development within the BA community.

•You will be a leading member of the BA community, taking on line management responsibilities.

•You will play a significant role in recruitment & performance assessment activities within the department.

If you would like to learn more about the role, please contact

This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.

Technical skills

We'll assess you against these technical skills during the selection process:

  • Business Analysis
  • Agile and Lean
  • Relationship Management
• An employer pension contribution of up to 27% For further information please click here.
• Annual leave rising up to 30 days, (based on your working pattern).
• Family friendly flexible working arrangements, such as hybrid working, job sharing, term-time working, flexi-time and compressed hours.
• Learning and development tailored to your role this could include industry recognised qualifications, coaching and mentoring.
• An inclusive and diverse environment with opportunities to join staff networks including: Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.

Salary Information

Salary for this role is from £49,171 (Band min) to £59,589 (Band max).

Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary.

Existing Civil Servants who gain promotion may move to the bottom of the next grade pay scale or 10% increase in salary whichever would be the greater.


Successful candidates must pass a disclosure and barring security check.
People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Experience and Technical skills.
Stage 1: Application

Your application will consist of three parts:

1. A Personal Details application form.

2. Your employment history detailing your responsibilities, skills, accomplishments, plus your qualifications and relevant training. Please copy this information into the box field provided.

3. Personal statement of no more than 1000 words.

When giving details in your CV and personal statement you should highlight your experience in line with essential criteria below:
· Leading business analysis activities within complex projects/environments.
· Using a wide range of tools and techniques to identify improvements and make recommendations.
· Working collaboratively within an agile environment to deliver the best outcomes.
· Building and maintaining relationships with senior stakeholders.
· Supporting colleagues to take responsibility for their own learning and development.

The sift panel will use the information in your employment history and personal statement to assess your experience, skills and knowledge against the essential criteria above.

For Hints and Tips on completing your application visit our blog Getting Hired at DWP Digital .

Important Information

• You will be asked to complete your employment history any information that you would customarily share on a CV should therefore be entered onto the application form.
• Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered.
If your employment history/personal statement contains any personal details your application will be withdrawn.

Stage 2: Interview

If you’re successful at sift stage you will be invited to a video interview via Microsoft Teams.
There, you will be assessed against the following Experience and Technical Skills:
• Business Analysis.
• Agile and Lean.
• Relationship Management.
· Leading business analysis activities within complex projects/environments.
· Using a wide range of tools and techniques to identify improvements and make recommendations.
· Supporting colleagues to take responsibility for their own learning and development.

You will be asked to complete an exercise covering the three technical skills listed above. Further details will be provided to candidates invited to interview.

Interviews will take place Late July.
Sift and interview dates to be confirmed.

Other information:

A reserve list may be held for a period of 6 months from which further appointments can be made.
Reserve list candidates will be posted in merit order by location.

Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at here

If successful and transferring from another Government Department a criminal record check may be carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing stating the job reference number in the subject heading.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing.

Reasonable Adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
This vacancy is part of the Great Place to Work for Veterans initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

  • Name : Sam Hackett
  • Email :

Recruitment team :

  • Email :

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: HR.BUSINESSASSURANCE@DWP.GOV.UK. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission here to visit Civil Service Commission

Share this page