HMRC Payments Administrative Officer
HM Revenue and Customs
Apply before 11:55 pm on Friday 30th September 2022
Type of role
Number of posts
At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.
We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.
Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.
Are you great with people, helpful and enthusiastic?
Are you looking for a role in Operational Delivery that will stretch your skills and offer challenges for forward thinking and innovative ideas? This is an exciting time for HMRC as we head towards delivering increased effectiveness of digital services, new strategies for improved services and IT capability for all.
Government Banking and Payments are HMRC’s Payment Process Owners, setting and delivering the critical elements of HMRCs payment strategy and developing and implementing standardised HMRC payment processes.
You’ll actively seek to provide excellent customer service to both internal and external customers, this includes handling some complex queries and issues, making sure they are resolved quickly and efficiently.
As an Administrative Officer at HMRC, you’ll get real responsibility and opportunities to shine and develop your career with us. You’ll join a friendly and welcoming team and receive plenty of support to help you reach your potential.
If this sounds like you and you want to be part of an energetic and diverse workforce contributing to the overall achievement of targets and priorities, then you could be just the person we’d be proud to employ at HMRC.
- You will work as a key part of our team to deliver results, including: dealing with post; email or telephone queries; and resolving issues for internal and external customers received through our helpdesks.
- You will assist with processing and reallocating payments, ensuring customer accounts are accurately maintained.
- Your positive attitude to change will help us to work together to improve productivity, quality and customer support in the implementation of continuous improvement initiatives.
- You’ll use your own judgement to achieve the best outcome for HMRC and our customers, taking responsibility for personal performance.
No experience is necessary as full training will be given. It’s your enthusiasm, helpful manner and willingness to learn that we require.
We'll assess you against these behaviours during the selection process:
- Working Together
- Delivering at Pace
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
Team members that are moving offices as a result of the Locations Programme will be entitled to a Moves Adjustment Payment for three years where they incur additional costs. This is calculated based on the difference between the costs of travelling to and from the new and old office, over a weekly period. You will get more detail on this as part of targeted locations move communications.
Selection process details
As part of the application process you will be asked to submit a C.V and a Personal Statement.
CV - Give a brief summary of what you delivered and any key achievements in each role (max 100 words per role).
Here we will ask for your employment history and you should set it out like a traditional CV, making sure you follow this format: -
• Name of employer
• Dates worked (to and from)
• Job title
• Brief description of your main role / responsibilities / key achievements
Personal Statement –In no more than 500 words please set out how your previous experience will make you a good fit for the role by providing written examples of working together as part of a team and getting the job done on time.
Working Together: Form effective partnerships and relationships with people both internally and externally, from a range of diverse backgrounds, sharing information, resources and support.
Delivering at Pace: Take responsibility for delivering timely and quality results with focus and drive.
Please note that your application may be rejected if you exceed the word count as specified.
Depending on volume of applications, an initial sift may be carried out on the Personal Statement.
If your application progresses to a full sift, your full application will then be considered and scores provided.
If a number of applicants successfully demonstrate the requirements, selection will then be via an interview, exploring the skills, strengths and experience in more detail.
There is no expectation or requirement for you to prepare for the strength-based questions in advance of the interview, though you may find it helpful to spend time reflecting on what you enjoy doing and what you do well.
Application sift is planned to be carried out WC: 05/10/2022
Interviews, if required are planned to be carried out WC: 19/10/2022
Please be advised that the above dates are indicative only and are subject to change.
Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. The inbox to contact is: firstname.lastname@example.org - Use subject line to insert appropriate wording e.g. Please re-open my application - 234855 & vacancy closing date 30.08.2022.
If you are successful and transferring from another Government Department, we will carry out a check of your identity, nationality, and immigration status (including the right to work in the UK) and a criminal record check before confirming your appointment.
Successful candidates must pass a Disclosure and Barring Security Check. Please note that HMRC have an exemption under the Rehabilitation of Offenders Act 1974, which enables us to make enquiries about both unspent and spent convictions.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.email@example.com stating the job reference number in the subject heading.
HM Revenue and Customs is currently going through an exciting ten-year transformation programme to create a tax authority fit for the future. As part of this, we are committed to providing high-quality jobs and giving employees a great place to work, whichever location you work from.
HM Revenue and Customs has made significant progress with its plans to locate in 14 large, modern, flexible offices, equipped with high-speed digital infrastructure supporting improved customer service and compliance activity. These collaborative workspaces will enable smarter working and great training and development facilities, allowing for the sharing of expertise, local training, promotion, and provide great ongoing career development opportunities.
These offices will be located in central locations in the following towns and cities close to accessible transport links: Glasgow, Edinburgh, Belfast, Newcastle, Leeds, Liverpool, Manchester, Nottingham, Birmingham, Bristol, Cardiff, Croydon, Portsmouth and Stratford.
In addition, there will also be a small number of specialist sites where the work cannot be done anywhere else, in Gartcosh (near Glasgow), Telford, Ipswich, Worthing and Dover, as well as our headquarters in central London. What’s more, our Welsh language service has people located in Porthmadog, as well as Cardiff.
We are letting you know about our future plans because if you are recruited into an office that is not one of these locations, you will be expected, subject to HM Revenue and Customs applicable policies, to move to one of these locations in the future. In some cases, this will be via one of our nine transitional sites.
For more information please contact the vacancy holder.
Terms and Conditions
We really hope you decide to apply for this role. If you’re successful you need to know that in February 2021 members of recognised trade unions (ARC and PCS) voted to approve a pay and contract reform offer. This means that HMRC will adopt new terms and conditions for all colleagues as part of a multi-year pay deal and contract offer, the pay deal period is 01 June 2020 – 31st May 2023 and terms and conditions changes take place from the 01 June 2021 onwards. These terms will apply to colleagues who already work in HMRC and if you join us, it will apply to you too. We’ve put together a summary of the key changes that will be made and you can find this attached to the Job Advert.
If you are currently working for an OGD and would like to consider the impact on your pay when joining HMRC, please see the attached document "Pay on Transfer from OGD" for further information. (Please note the attached document could also be called “Combined T&C and OGD Pay English”)
New entrants are expected to join on the minimum of the pay band.
Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement this will be tested as part of the selection process.
Any move to HMRC from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility here.
HMRC welcomes applications from those who need to work a more flexible arrangement and will agree to requests where possible, taking into account our operational and customer service needs. We can’t guarantee that we can meet all requests to work flexibly, as agreement will be subject to business ability to accommodate, and any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
Hours of work
Working hours for all full-time employees are 37 hours per week, which excludes breaks and lunch breaks, which are unpaid.
Working hours for all part-time employees are minimum 16 hours per week, which excludes breaks and lunch breaks, which are unpaid.
HMRC’s Standard Operating Hours are 07:00 to 20:00 Monday to Saturday. You can be asked to work any individual working pattern that falls within this.
All special working arrangements, such as part-year working or compressed hours, are subject to review every five years.
Important information for existing HMRC contractual homeworkers:
This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need, so please take into account the advertised office locations for this role when submitting an application and only select locations from the ‘location preferences’ section that you are able to travel to.
A reserve list will be held for a period of 12 months from which further appointments may be made. This does not guarantee that you will be offered a future post.
Successful candidates are expected to remain in post for a minimum of 2 years (except where moving to a new post on promotion).
This vacancy is only available at the specified locations, alternative locations are not available.
Your office location is contractual so if you are successful, there is an expectation that you will attend that office location as required by the business. You need to consider how you will meet this requirement before you apply and discuss any concerns with the vacancy holder before accepting any role.
We want to make sure no one is put at a disadvantage during our recruitment process because of a disability, condition or impairment. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate. Please see our Disability Matters: How we can support you during our selection process booklet for more details.
If you need a change to be made so that you can make your application, you should:
- Contact Government Recruitment Service via firstname.lastname@example.org as soon as possible before the closing date to discuss your needs.
- Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
If you want more details on the post, please contact:
Name: Jane Ledder
Phone: 03000 517790
Feedback will only be provided if you attend an interview or assessment.
Working for the Civil Service
Contact point for applicants
Job contact :
- Name : Melinda Egan
- Email : email@example.com
- Telephone : 03000 584028
Recruitment team :
- Email : firstname.lastname@example.org