Senior IT Asset Manager
Department for Work and Pensions
Apply before 11:55 pm on Monday 3rd October 2022
Type of role
Number of posts
Are you an experienced IT Asset Manager?
Do you have experience of leading teams?
Workplace Computing are part of Technology Services and this position has arisen which provides an opportunity for someone to develop their asset management skills.
The job encompasses the role of team leader managing a small team in undertaking a wide range of activities, including the tracking of 200k computer devices from procurement until end of life, compliance, monitoring supplier performance, reporting and using a wide range of systems, including DWP place (ServiceNow), SNOW, Systrack, Jamf and Splunk (training will be provided).
The role is fast paced, varied but very rewarding. It also involves analysis of large amounts of data, so data analysis and excellent excel skills are key.
Does this appeal to you?
You will be responsible for managing up to 4 asset management staff reporting to the Workplace Computing Asset Manager.
The role starts with maintaining asset management policies and procedures and tracking all devices from procurement, throughout their lifecycle and managing device end of life, including re-sale or disposal.
As a Senior IT Asset Manager, you will be responsible for working with suppliers to monitor, report and discuss their asset management performance and attend regular operational meetings.
You will work across many different areas in DWP to support DWP staff in managing their device providing advice and guidance or following up non-compliance.
You will play a key role in reporting on devices to key stakeholders and in particular, the Product Owner.
• Manage a small team
• Maintain asset management policies and procedures and knowledge articles
• Complete analysis of large amounts of data and report or present findings
• Track devices every week and implement activities to recover devices or correct asset records where non-compliance has been identified.
• Investigate asset management anomalies
• Monitor Supplier performance and attend meetings to discuss findings and any required improvements
• Lead work to improve the DWP asset repository and carry out UAT for enhancements as required
• Good knowledge of DWP place (ServiceNow)
• Proven track record of successful supplier management - engagement, performance review, reporting, decision making, examples of driving improvements
The responsibilities are outlined in the job description above.
Technology Services provide the foundations upon which digital services for DWP are developed and operate. Our purpose is to deliver secure, effective and cost-efficient digital infrastructure services and to run live IT operations that support DWP business objectives. We do this by putting users and quality of service at the heart of what we do.
Our team is made up of 1,500 colleagues working collaboratively across 10 portfolio-led teams in a fast-moving environment. Our teams deliver an end-to-end suite of digital products and services that support DWP colleagues and citizens in an ever-evolving technology landscape. Our work is focused around the following 6 themes:
1. Delivering a digital workplace that improves the way we work. We provide the products and services to make our users' jobs easier, encourage greater collaboration and support flexibility in working patterns, locations and on devices of their choice – helping to drive forward DWP’s digital transformation.
2. Delivering high-quality and resilient IT services and support. We are embedding a Full Stack Service Model to integrate our IT operations and ensure our services meet existing and future network demand.
3. Building a world-class performance-focused user experience control centre. We have created an end-to-end, data-driven performance environment to measure our systems and ensure we keep the department functioning.
4. Exploiting and enhancing hybrid cloud services. We provide hybrid cloud services that balance on-premise and public cloud to offer true platform independence and optimum price performance.
5. Protecting and securing our services. We ensure our IT systems remain secure and available, resilient to natural and human-caused disaster – ensuring citizens always have access to our key services.
6. Developing our people, capability and skills. We have created a sustainable service by developing our people, bringing key skills in-house to DWP, giving our teams professional pathways to develop and opportunities to progress within Technology Services.
As we continue our journey to service excellence we have identified a number of opportunities to join our Technology Services team.
This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.
• Annual leave rising up to 30 days, (based on your working pattern).
• Family friendly flexible working arrangements, such as hybrid working, job sharing, term-time working, flexi-time and compressed hours.
• Learning and development tailored to your role this could include industry recognised qualifications, coaching and mentoring.
• An inclusive and diverse environment with opportunities to join staff networks including: Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.
Salary for this role is from £38,469 (Band min) to £41,480 (Band max).
Where the maximum salary of £41,480 is offered, a Digital Allowance of up to £8,520 per annum is available for exceptional candidates, based on our assessment of your skills and experience.
Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview.
Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary.
Existing Civil Servants who gain promotion may move to the bottom of the next grade pay scale or 10% increase in salary whichever would be the greater.
Selection process details
Stage 1: Application
Your application will consist of three parts:
1. A Personal Details application form.
2. Your employment history detailing your responsibilities, skills, and accomplishments, plus your qualifications and relevant training. Please copy this information into the box field provided.
3. Personal statement up to 750 words.
When giving details in your employment history and personal statement you should highlight your experience in line with essential criteria below:
• Highly competent with using excel at an Expert level user to manipulate and interrogate significant amounts data and an ability to deconstruct information into smaller categories to draw sound conclusions.
•Good knowledge of using ServiceNow or a similar system.
• Experience of reporting and presenting information and analysis to senior management or stakeholders.
• Proven ability to build strong relationships, communicate and work with people at all levels.
•Proven track record of successful supplier management - engagement, performance review, reporting, decision making, examples of driving improvements.
•Previous experience of IT Service Management.
The sift panel will use the information in your employment history and personal statement to assess your experience, skills and knowledge against the essential criteria above.
Sift dates to be confirmed.
For Hints and Tips on completing your application visit our blog Getting Hired at DWP Digital .
• You will be asked to complete your employment history any information that you would customarily share on a CV should therefore be entered onto the application form.
• Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered.
• If your employment history/personal statement contains any personal details your application will be withdrawn.
Stage 2: Interview
If you’re successful at sift stage you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the experiences listed in the essential criteria.
Interviews will take place Mid/Late October.
A reserve list may be held for a period of 6 months from which further appointments can be made.
Reserve list candidates will be posted in merit order by location.
Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at here
If successful and transferring from another Government Department a criminal record check may be carried out.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.firstname.lastname@example.org stating the job reference number in the subject heading.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing.
At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.
We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.
If you need a change to be made so that you can make your application, you should:
Contact Government Recruitment Service via Digitalrecruitment.email@example.com as soon as possible before the closing date to discuss your needs.
Complete the “Reasonable Adjustments” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
Feedback will only be provided if you attend an interview or assessment.
Working for the Civil Service
Contact point for applicants
Job contact :
- Name : Sam Hackett
- Email : firstname.lastname@example.org
Recruitment team :
- Email : Digitalrecruitment.email@example.com
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click here to visit the Civil Service Commission.