Senior Business Relationship Manager (Digital)
HM Revenue and Customs
Apply before 11:55 pm on Tuesday 4th October 2022
Type of role
Number of posts
We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.
Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.
HMRC is building a modern, digital tax administration. Our digital transformation programme is ambitious, exciting and award winning. This programme is the envy of other government organisations and it will make HMRC one of the most digitally sophisticated tax authorities in the world.
Now is a fantastic time to start building your career in our exciting, creative and world-class IT team. If you want to learn a lot, help others do the same and be part of delivering public service that makes a real difference, HMRC is a great place to do that.
Enterprise Integration Services (EIS) are at the heart of the HMRC Chief Digital Information Officer (CDIO) group. We handle HMRC’s core integration/middleware services, taking care of over a billion transactions every year and connecting hundreds of HMRC services.
We provide platforms for delivering Application Programming Interface (API) access to HMRC systems. We also provide artefacts and support for API consumers to build and manage authorised software that seamlessly integrates with HMRC digital services.
We use modern open-source products and work in an Agile way to deliver flexible, effective integration solutions.
The External Software Integration Team supports third party organisations integrating with HMRC’s services through Application Programming Interfaces (APIs).
As a Senior Business Relationship Manager (Digital), you will work alongside the Lead Digital Relationship Manager and the wider team to ensure the best possible service to our API consumers, consisting mainly of third party software developers.
You will play a key role in shaping governance, standards and the acceptance framework for our developers.
You will be credible, influential and encouraging. Someone who is positive, a confident communicator with good interpersonal skills and a dedication to continuous improvement in self and others.
This is an exciting opportunity to be involved in a significant transformation programme where we put the customer at the centre of everything we do, building services that are intuitive, easy to use and fit for purpose.
Specific responsibilities will include:
- Building and maintaining sustainable and collaborative relationships with key business and delivery partners (stakeholders);
- Designing processes that ensure third-party developer software meet with HMRC assurance and compliance standards, for example Making Tax Digital requirements;
- Creating a framework to support how we gather and maintain knowledge about external software developer products;
- Line Management and leadership of a small team, currently based in Leeds.
You will need to demonstrate practical knowledge and experience in the following:
- Building collaborative and productive relationships to deliver across teams;
- Experience of developing process improvements and governance that cuts across services;
- Challenging assumptions and removing blockers when managing change.
Ideally, you will also demonstrate knowledge and experience in the following:
- An understanding of Application Programming Interfaces (APIs) and the importance of assurance, governance and a clear framework for consumers to comply with.
• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension
Team members that are moving offices as a result of the Locations Programme will be entitled to a Moves Adjustment Payment for three years where they incur additional costs. This is calculated based on the difference between the costs of travelling to and from the new and old office, over a weekly period. You will get more detail on this as part of targeted locations move communications.
Find more about HMRC benefits in https://www.gov.uk/government/publications/working-for-hmrc-information-for-applicants"> 'Your little extras and big benefits handbook' for further information or visit https://www.civilservicepensionscheme.org.uk/members/thinking-of-joining-the-civil-service/">Thinking of joining the Civil Service
Selection process details
Sift and Interviews:
Applicants will be sifted on CV’s (your CV should detail your job history, qualifications and achievements) and personal statements (of no more than 500 words) submitted.
Your personal statement should illustrate and evidence your relevant experience, say why you want this role and give reasons why you are suitable for it. Please use the ‘STAR’ (Situation-Task-Action-Result) technique when writing your examples to provide meaningful and complete details.
Interviews will focus on the candidates’ application, knowledge, experience and the essential criteria required.
Sift and interview dates to be confirmed.
Interviews will take place via video link, contact details, dates and time slots will be confirmed.
Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. The inbox to contact is: firstname.lastname@example.org Use subject line to insert appropriate wording eg Please re-open my application - 235925 & vacancy closing date 04/09/2022.
If you are successful and transferring from another Government Department, we will carry out a check of your identity, nationality, and immigration status (including the right to work in the UK) and a criminal record check before confirming your appointment.
Successful candidates must pass a Disclosure and Barring Security Check. Please note that HMRC have an exemption under the Rehabilitation of Offenders Act 1974, which enables us to make enquiries about both unspent and spent convictions.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.email@example.com stating the job reference number in the subject heading.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
HM Revenue and Customs is currently going through an exciting ten-year transformation programme to create a tax authority fit for the future. As part of this, we are committed to providing high-quality jobs and giving employees a great place to work, whichever location you work from.
HM Revenue and Customs has made significant progress with its plans to locate in 14 large, modern, flexible offices, equipped with high-speed digital infrastructure supporting improved customer service and compliance activity. These collaborative workspaces will enable smarter working and great training and development facilities, allowing for the sharing of expertise, local training, promotion, and provide great ongoing career development opportunities.
These offices will be located in central locations in the following towns and cities close to accessible transport links: Glasgow, Edinburgh, Belfast, Newcastle, Leeds, Liverpool, Manchester, Nottingham, Birmingham, Bristol, Cardiff, Croydon, Portsmouth and Stratford.
In addition, there will also be a small number of specialist sites where the work cannot be done anywhere else, in Gartcosh (near Glasgow), Telford, Ipswich, Worthing and Dover, as well as our headquarters in central London. What’s more, our Welsh language service has people located in Porthmadog, as well as Cardiff.
We are letting you know about our future plans because if you are recruited into an office that is not one of these locations, you will be expected, subject to HM Revenue and Customs applicable policies, to move to one of these locations in the future. In some cases, this will be via one of our nine transitional sites.
For more information please contact the vacancy holder.
Terms and Conditions
We really hope you decide to apply for this role. If you’re successful you need to know that in February 2021 members of recognised trade unions (ARC and PCS) voted to approve a pay and contract reform offer. This means that HMRC will adopt new terms and conditions for all colleagues as part of a multi-year pay deal and contract offer, the pay deal period is 01 June 2020 – 31st May 2023 and terms and conditions changes take place from the 01 June 2021 onwards. These terms will apply to colleagues who already work in HMRC and if you join us, it will apply to you too. We’ve put together a summary of the key changes that will be made and you can find this attached to the Job Advert.
If you are currently working for an OGD and would like to consider the impact on your pay when joining HMRC, please see the attached document "Pay on Transfer from OGD" for further information. (Please note the attached document could also be called “Combined T&C and OGD Pay English”)
New entrants are expected to join on the minimum of the pay band.
Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement this will be tested as part of the selection process.
A reserve list may be held for a period of 12 months from which further appointments can be made.
Any move to HMRC from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility https://www.childcarechoices.gov.uk">here
HMRC welcomes applications from those who need to work a more flexible arrangement and will agree to requests where possible, taking into account our operational and customer service needs. We can’t guarantee that we can meet all requests to work flexibly, as agreement will be subject to business ability to accommodate, and any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
DDaT on GOV.UK:
This role maps to the cross-government framework for the Digital, Data and Technology (DDaT) profession role of Senior Business Relationship Manager. For more information visit the GOV.UK DDaT page.
Location and Travel:
The post is based in Bristol, Leeds or Telford, but some travel, with occasional overnight stays, to other CDIO and supplier sites may be required.
Important information for existing HMRC contractual homeworkers:
Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.
We want to make sure no one is put at a disadvantage during our recruitment process because of a disability, condition or impairment. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate. Please see our https://www.gov.uk/government/publications/working-for-hmrc-information-for-applicants">Disability Matters: How we can support you during our selection process booklet for more details.
If you need a change to be made so that you can make your application, you should:
- Contact Government Recruitment Service via firstname.lastname@example.org as soon as possible before the closing date to discuss your needs.
- Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
Feedback will only be provided if you attend an interview or assessment.
Working for the Civil Service
Contact point for applicants
Job contact :
- Name : Paula Wyatt, Lead Business Relationship Manager (Digital)
- Email : email@example.com
- Telephone : 07823374368
Recruitment team :
- Email : firstname.lastname@example.org