HMRC - Police Systems Hub Operator

HM Revenue and Customs

Apply before 11:55 pm on Wednesday 17th July 2024



Reference number



A Civil Service Pension with an average employer contribution of 27%

Job grade

Administrative Officer

Contract type


Business area

HMRC - CCG - Risk & Intelligence Services

Type of role


Working pattern

Flexible working, Full-time, Job share, Part-time

Number of jobs available




Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.


Visit our YouTube channel to watch the full series and come and discover your potential.

About the Risk and Intelligence Service (RIS)

The Risk and Intelligence Service (RIS) is at the heart of HM Revenue and Customs’ (HMRC) compliance and enforcement activity. The purpose of the Intelligence team within RIS is to develop and enhance the intelligence picture of organised crime and serious fraud impacting HMRC. We then deliver quality intelligence products to drive decision making and compliance interventions to maximise our impact.  
We do this by: 
Collecting, collating, and exploiting intelligence to identify the greatest threats to HMRC and drive operational decision making. 
Providing information, intelligence, and live operational support to HMRC teams, Law Enforcement, and international partners to increase their impact and effectiveness. 
Developing and delivering high impacting intervention opportunities to stop and disrupt serious non-compliance. 
Collaborating with national and international partners to increase our collective impact and capability. 
This is an opportunity to join the Police Systems Hub and work closely with HMRC colleagues and Law Enforcement Agencies.

Job description

The Police Systems Hub create records and update police systems for HMRC investigations and prosecutions. We share intelligence to support HMRC teams develop their investigations.  
Do you have excellent communication skills?  
Do you have a natural inquisitive mind? 
Do you enjoy working as part of a team? 
If this sounds like you, then you could be just the person we would love to join our team. 

Key responsibilities include:  

  • Develop a clear understanding of our customer’s needs and expectations. 
  • Managing your own workload, identifying urgent cases, and prioritising work to ensure we meet service level agreements.
  • Update Police Systems accurately, in line with guidance and legislation.
  • Analyse information and gather intelligence using police systems to support the work of HMRC caseworkers.
  • Working in a continuous improvement environment. Identify potential issues, report them, and consider solutions.
  • Working with partners to meet our shared objectives.
  • Handling restricted and confidential material.  

We recruit candidates based on potential and provide an extensive 12-month training programme to give you the skills and experience needed to succeed. 
Passing the College of Policing’s Training is required to undertake this role. We may ask you to attend The College of Policing for training we cannot currently deliver in house or online. This requires you to stay overnight for up to one week. 

Security Vetting
National Security Vetting (NSV) at Security Check and Non-Police Persons Vetting level 3 (NPPV3) is essential for this role. 
If successful, a job offer will be conditional on currently holding or being able to obtain both NSV at Security Check clearance level and NPPV3. 

If you do not hold or are unable to obtain the required security vetting, we will withdraw the offer of employment. This is because you will not have met the conditions of employment for this role. 

Person specification

The successful candidate will: 

  • Be able to work accurately, take in information quickly and prioritise tasks.
  • Be proactive, a good problem solver, sound decision maker and excellent communicator.
  • Build working relationships with our partners.
  • Work closely with others to share ideas and improve processes.  
  • Take an interest in your own development.  
  • Have a working knowledge of Microsoft applications. 


We'll assess you against these behaviours during the selection process:

  • Managing a Quality Service
  • Working Together
Alongside your salary of £25,082, HM Revenue and Customs contributes £6,772 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

  • Pension - We make contributions to our colleagues’ Alpha pension equal to at least 27% of their salary.
  • Family friendly policies.
  • Personal support.
  • Coaching and development.

To find out more about HMRC benefits and find out what it’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

How to Apply

As part of the application process, you will be asked to provide the following: 

  • A CV including your job history and previous experiences. A CV of no more than 500 words which should include the following: 
  • A brief job history up to the last 3 years, showing role and tasks performed.
    • Relevant skills.
    • Key achievements.
    • Relevant qualifications and experience for the role.
  • A 500 word Personal Statement. Please include examples showing how you meet the requirements set out in the person specification. We will not consider any words over this limit.

Further details around what this will entail are listed on the application form. 


At sift your full application will be assessed and scored. 

We may also raise the score required at any stage of the process if we receive a high number of applications. 

During the panel interview, we will conduct a blended interview made up of behavioural and strength questions. This explores what you can and have done, and your potential. We will ask questions to test these behaviours:

  • Managing a Quality Service.
  • Working Together. 

An example of a Behavioural question is

Tell me about a time when you have dealt with a difficult customer? 
It may help to use one or more examples of a piece of work you have completed or a situation you have been in. We would like to know: 

What was the task? 
How did you approach the situation, what actions did you take? 
What was the Outcome or what did you achieve? 
This is an example of a strengths-based question:

“It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?”

There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.

Interviews will take place via video link. Sift and interview dates to be confirmed.


Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake, please contact us via: – Use the subject line to insert appropriate wording for example – ‘Please re-open my application – [insert vacancy ref] & vacancy closing date [insert date]’

To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.

Reserve List

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.

Merit List

After interview, a single merit list will be created, and appointments will be made in strict merit order until the set demand is filled in each location. If successful, you will be informed which locations are available when we reach your position on the merit list.

Criminal Record Check

Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

Reasonable Adjustments

We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.

If you need a change to be made so that you can make your application, you should:

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Additional Security Information

Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.

Important information for existing HMRC contractual homeworkers:

Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.

Terms and Conditions

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.

HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.

Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process. 

Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.

Questions relating to an individual application must be emailed as detailed later in this advert.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. 

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

New entrants will join on the minimum of the pay band.

If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Feedback will only be provided if you attend an interview or assessment.


Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

  • Name :
  • Email :

Recruitment team

  • Email :

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles.
In the first instance, you should raise the matter directly via If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.

Share this page