CMA1894 Programme Support Officer

Competition & Markets Authority

Apply before 11:55 pm on Tuesday 6th June 2023



Reference number



£27,553 - £29,720

Job grade

Executive Officer

Contract type


Type of role

Administration / Corporate Support
Operational Delivery

Working pattern

Flexible working, Full-time, Part-time

Number of jobs available



Belfast, Cardiff, Edinburgh, London, Manchester

Job summary

The CMA's newly created Digital Markets Unit (DMU) will offer unrivalled opportunities for suitable candidates with transferable skills, including but not limited to experience working in digital markets or using data and technology, or research, policy, government, regulatory, economics or legal skills.

The Digital Markets Unit will regulate and exercise jurisdiction over the most powerful digital corporations. The work will be high profile, compelling and will make a significant impact to millions of people and our relationships with the digital world.

Job description

Our Programme Support Officers will provide comprehensive, valuable administrative support to the Digital Markets Unit team. The work will include diary management, assisting in meeting preparations, drafting agendas and assisting with producing reports. There is the added benefit that you will also have the opportunity to contribute to project work and collaborate with colleagues across the organisation, so really influencing the work for public good.

To be successful in this role, candidates will need to demonstrate experience of undertaking administrative duties and display effective communication skills.  In addition, you will be able to effectively prioritise tasks in order to meet tight deadlines in a fast-paced work environment

Your personal and professional growth is a priority. Whilst working on interesting and varied cases we will support your career advancement through qualifications, mentoring, coaching, and a formal learning programme that covers a wide range of skills. There is a strong emphasis in team collaboration, learning through sharing insights and experiences.

Working at the CMA offers a tremendously diverse, rewarding, and stimulating environment. It is an opportunity to contribute to the public good while challenging and developing yourself along the way. We offer generous benefits, which you can review in full below.

To help give you a more in-depth understanding of our work and roles in the CMA’s Digital Markets Unit (DMU), we’re hosting a live open house event on Wednesday 24 May. You will hear directly from members of the team about their experience working in the DMU, learn about the recruitment process and have the opportunity to ask questions.  

We will publish further details about this virtual event in the CMA’s Eventbrite page, where you can register for the event. Live Q&A event: Working in the CMA’s Digital Markets Unit Tickets, Wed 24 May 2023 at 17:30 , Eventbrite

Person specification

Your detailed responsibilities may include:

    • Providing administrative support to the Digital Markets Unit team, including assisting in meeting preparation, drafting agendas and preparing summary notes.
    • Overseeing records management, identifying opportunities to improve online document storage and updating the team’s resource planner.
    • Working closely with the Digital Markets Unit’s Directors to provide diary and administrative support, coordinate briefing materials for key stakeholder meetings and manage travel/subsistence.
    • Assisting with expenses and supplier invoicing, working closely with HR Business Partners and the team’s Business Manager.
    • Assisting in producing reports and regular updates to governance groups, coordinating contributions from across the team and liaising with individuals across the wider CMA.
    • Supporting future recruitment activity and the induction of new starters.
    • Supporting in delivering case and project work in digital markets, working closely with colleagues across the CMA and using learnings from this work to inform the future work of the DMU.

    Closing date: 11.55pm on Tuesday 6th June 2022.


    We'll assess you against these behaviours during the selection process:

    • Delivering at Pace
    • Making Effective Decisions
    • Communicating and Influencing
    • Seeing the Big Picture

    As well as the interesting and varied work you’ll do to contribute to effective competition in the UK, and to ensure consumers get a good deal when buying goods and services, you’ll also benefit from:

    • An exceptionally generous pension scheme with a significant employer contribution and range of options, including a tax-free lump sum at the point of retirement and injury, ill-health and life assurance benefits
    • 25 days leave (increasing to 30 days over five years), plus 8 public holidays and an additional day off for the King’s birthday. In addition, you’ll be able to access a wide range of other types of leave as and when you need it, including generous maternity, paternity, shared parental leave and adoption options, as well as paid special leave for volunteering
    • Season ticket loans, cycle to work scheme, flu vaccinations and eye tests
    • Access to the Civil Service Sports & Leisure, giving discounted gym membership, high street discounts, free access to UK wide attractions and a free Tastecard
    • A range of wellbeing benefits, including an employee assistance programme, flexible working options and family friendly policies, regular networking events and professional learning opportunities at work

    Any move to the CMA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at”

    Like many other organisations, we operate a hybrid working model with a mix of office and home working. We believe this supports us to deliver our best work while allowing the flexibility to maintain balanced and healthy lives. We work at least 40% of our time from our office locations across the UK.

    If you’re already a civil servant being appointed on level transfer, you’ll retain your existing terms, including annual leave. If you are being promoted you’ll receive either a 10% pay increase or the new grade minimum, whichever is the greater. Applicants new to the civil service can be considered for appointment at a salary higher than the starting point indicated above, but not more than the advertised mid-point, depending on skills, knowledge, experience and qualifications.

    We are fully committed to being an inclusive employer and ensuring equal opportunities. We want a diverse workforce that reflects the consumers we serve. We welcome applications from under-represented groups, including ethnically diverse people, people with a disability, people with diverse gender identities and from people of different ages. 

    We are an accredited Disability Confident Employer and disabled applicants meeting the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

    Our Values

    The CMA delivers impactful outcomes for people, business and the UK economy.​ We are Ambitious and Evidence-based, and always strive for Excellence.​ We treat everyone with Respect, and are Collaborative and Inclusive.​

    Everything we do is underpinned by the Civil Service values: Honesty, Integrity, Impartiality and Objectivity.

    Selection process details

    This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

    As part of the application process you will be asked to complete a CV and personal statement. Further details about application requirements are listed on the application form.

    The selection process will comprise of the sift (CV & application review) and an interview. Arrangements for the interview will be enclosed in the invitation.  Interviews will be either conducted either virtually, by Microsoft Teams, or in-person at a CMA office. 

    An initial sift based on criteria 1 and 2 (Lead Criteria) may be held if a large number of applications are received. If your application progresses to a full sift, all elements of the essential criteria listed under Person Specification (listed below and in the attached role profile) will then be considered.

    Please note that it is essential that your personal statement is aligned to provide evidence that you have the knowledge and recent practical experience for each of the following selection criteria in your application:

    1. Experience working independently and prioritising work to deliver to tight deadlines in a busy work environment (lead criteria).
    2. Experience undertaking administrative duties, such as preparing reports or carrying out record keeping (lead criteria).
    3. Good communication skills, including the ability to work with senior leaders and develop contacts with a range of stakeholders.
    4. Proficient with a range of Microsoft applications (Word, PowerPoint, Excel, Teams, Outlook).

    The sift will take place between 7 and 15 June 2023.

    If your application is successful you will be invited to attend an interview. You will be notified via email to log-in to your Civil Service Account and book your interview slot. You will be sent an email with full details of your arrangements for interview.

    Interviews will be held between 22 - 30 June 2023.

    The first part of the interview will comprise an in-tray exercise for which no preparation is required. Details will be forwarded to you before the interview. The second part of the interview will be a 30 - 45-minute panel interview where you will be asked questions based on the Behaviours and Experience outlined in the role profile.

    Reasonable adjustments:

    We want to make sure no one is at a disadvantage during our recruitment process because of a disability, condition or impairment. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.

    If you need a change to be made so that you can make your application, you should complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need during the recruitment process.

    For example, you may need wheelchair access at interview, or if you are deaf, a Language Service Professional. You might also require additional time to complete a timed assessment or a sign language interpreter to support with the relaying of information.

    Feedback will only be provided if you attend an interview or assessment.


    Successful candidates must undergo a criminal record check.
    People working with government assets must complete baseline personnel security standard (opens in new window) checks.

    Nationality requirements

    This job is broadly open to the following groups:

    • UK nationals
    • nationals of Commonwealth countries who have the right to work in the UK
    • nationals of the Republic of Ireland
    • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
    • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
    • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
    • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
    Further information on nationality requirements (opens in a new window)

    Working for the Civil Service

    The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

    We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
    The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
    The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
    Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

    Contact point for applicants

    Job contact :

    • Name : Joanna Breslin
    • Email :
    • Telephone : 0208 738 6808

    Recruitment team

    • Email :

    Further information

    If your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, you should contact in the first instance. If you are not satisfied with the response you receive you can contact the Civil Service Commission

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