About the job
The Competition and Markets Authority (CMA) have an exciting opening for a Business Analyst (Apprentice) to permanently join our IT Support Services Team. You will have the opportunity to further develop your ICT expertise with a Business Analyst Apprenticeship with the UK’s world-leading government body, the CMA, established to ensure competition works in consumers’ favour and businesses treat their customers fairly.
As a Business Analyst, you will support the Applications Manager and the Senior Business Analyst in capturing and documenting functional and non-functional requirements for a broad range of IT Services, to enable critical business change and progression to ensure that IT services and business systems are fit for purpose.
Your remit will include capturing and translating business requirements for applications management and development and infrastructure teams, through to input into and participation in User Acceptance Testing (UAT) and pre-production testing.
Approximately 20% of your working hours will be spent completing the two-year Information Systems Business Analyst Apprenticeship (Level 4), the completion of which will result in you achieving the IS Business Analyst Apprenticeship (Level 4), in addition to a range of British Computer Society (BCS) formally accredited qualifications.
This is truly an exciting opportunity to further develop your expertise whilst being supported to enhance your professional qualifications and career opportunities.
Core requirements include:
• IT literacy – ECDL or equivalent and previous experience working in an IT function role.
• A level qualification in ICT, a Level 3 qualification in an ICT subject or a BTEC Extended Diploma in ICT (180 Credits).
• Experience or demonstrated knowledge of corporate business systems such as Enterprise Resource Planning (ERP), case management and exposure to costed off the shelf (COTS) applications/cloud based software solutions.
• Knowledge of the development lifecycle using both Waterfall and Agile methodologies and familiarity of associated PMO best practice.
• Demonstrated experience troubleshooting and problem solving, with the aim to providing suitable recommendations and solutions to rectify IT issues.
For full details about this role, eligibility for this apprenticeship programme, and the benefits of working at the CMA, please click on the apply button below.
A level qualification in ICT or A Level 3 qualification in an ICT subject (180 Credits).
We'll assess you against these competencies during the selection process:
- IT literacy – ECDL or equivalent and previous experience working in an IT function role.
- Familiarity with test management best practice and artefacts including documenting expected behaviours and outputs with the ability to understand the relationship between acceptance and defect management/backlog.
- Experience or demonstrated knowledge of corporate business systems such as Enterprise Resource Planning (ERP), case management and exposure to costed off the shelf (COTS) applications/cloud based software solutions.
- Knowledge of the development lifecycle using both Waterfall and Agile methodologies and familiarity of associated PMO best practice.
- Demonstrated experience troubleshooting and problem solving, with the aim to providing suitable recommendations and solutions to rectify IT issues.
- Ability to manage relationships with internal and external stakeholders, communicate effectively and work collaboratively in a team environment.
- Familiarity with requirements capture and prioritisation techniques such as stakeholder analysis, MoSCoW technique (Must have, Should have, Could have, and Won't have technique), impact analysis with a basic understanding of business, data and processing modelling.
All CMA staff enjoy generous benefits, including:
• An excellent pension scheme
• 25 days leave (increasing to 30 days over five years)
• Favourable consideration of flexible working
• Generous maternity/paternity leave provision
• Childcare vouchers
• Interest-free season ticket loans
• Cycle to work scheme and our employee wellbeing programme.
If you’re already a civil servant being appointed on level transfer, you’ll retain your existing terms, including annual leave. Where you’re being promoted, however, you’ll receive the greater of a 10% pay increase or the new grade minimum. Applicants new to the civil service may be considered for appointment at a salary higher than the starting point indicated above (depending on skills, knowledge, experience and qualifications).
Things you need to know
Successful candidates must pass a disclosure and barring security check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check
Candidates will be subject to UK immigration
requirements as well as Civil Service nationality rules
If you're applying for a role requiring security clearance please be aware that foreign or dual nationality is not an automatic bar. However certain posts may have restrictions which could affect those who do not have sole British nationality or who have personal connections with certain countries outside the UK.
Selection process details
Feedback will only be provided if you attend an interview or assessment.
Candidates in their probationary period are eligible to apply for vacancies within this department.
Working for the Civil Service
The Civil Service Code
sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles
The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.
Apply and further information
Contact point for applicants
Sift/interview dates and location
The sifting date is 22nd February 2018. Interviews are to be held from the 27th of February through until the 2nd of March. There will be a 1 hour competency based interview conducted with a panel of three.
The Civil Service is committed to providing services and developing policies which embrace diversity, promote equality of opportunity and eliminate unlawful discrimination. We are an equal opportunities employer and treat every application on the basis of merit alone. We also offer a guaranteed interview scheme for disabled applicants who meet our minimum selection criteria.
The Equality Act 2010 prohibits unlawful discrimination on the basis of the following protected characteristics: Age, Disability, Gender reassignment, Race, Religion or Belief, Sex, Sexual Orientation, Marriage & Civil Partnership, Pregnancy & Maternity and we will not tolerate any discrimination on those grounds.
Pension schemes are available and more information will be provided to successful candidates. For further information on these schemes please refer to the following website www.civilservice.gov.uk/pensions.
Our location is currently Holborn, London (Zone 1). In 2019 we are planning to relocate to either Zone 2 or Zone 3. Current locations being investigated are Canary Wharf as our preferred choice and Stratford as our second choice.
The CMA’s recruitment processes are underpinned by the principle of selection for appointment on merit on the basis of fair and open competition as outlined in the Civil Service Commission’s Recruitment Principles.
If your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, you should contact Recruitment@cma.gsi.gov.uk in the first instance. If you are not satisfied with the response you receive you can contact the Civil Service Commission http://civilservicecommission.independent.gov.uk.