Skip to main contentAssociate Application Operations Engineer
Department for Work and Pensions
Apply before 11:55 pm on Sunday 1st October 2023
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Engineering
Information Technology
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About the job
Job summary
Do you have an interest in technology?
Do you enjoy problem solving and have a methodical approach?
Do you think it is time for a new challenge or change of direction with your career?
Then this role might be perfect for you!
The primary role of CASS (Centralised Application Support Services) is to provide application operations which deliver continuity of service for our users across DWP Digital services.
As an Associate Application Operations Engineer, you will learn how to:
- Work collaboratively with teams across Digital Group to ensure smooth running of operational processes.
- Effectively utilise Incident, Problem and Change and Release Management, as well as automating and innovating via continuous improvement to enhance the services we provide for citizens.
- Be part of an Organisation that takes career development seriously working alongside other functions such as DevOps and other Engineering disciplines.
If this is something that interests you, apply today.
Job description
Your key responsibilities in this role are:
- You can identify and register incidents, gathering the required information and allocating it to the appropriate channel
- You can investigate problems in systems, processes and services and contribute to remedies by following resolution processes
- Checks to ensure the service is up and available
- Monitoring batch and ensuring jobs are restarted where necessary
- Correctly executes test scripts under supervision
- Use a Knowledge-based tool to assist in analysis of incidents as well as application dependent tools for database queries, data analysis and fix and front end client access
- Carry out initial investigation for all Ops related incidents raised internally against the applications using Service Management toolset (e.g. batch failures)
- Resolving incidents raised by the customer against the applications using Service Management toolset
- Ensure that incidents are handled in accordance with ITIL standards and Service Level Agreements
- Availability management responsibilities via bespoke tooling
- Attend and contribute to release management via implementation walk throughs.
- Impacting changes relating to the applications
- Contribute to the implementation of Continuous Service Improvement initiatives around process and procedure
- Manage your own workload so that agreed support levels are maintained and that issues are identified and escalated to appropriate contact points
- Maintain strong working relationships with colleagues, and where applicable, other stakeholders
- There will be a requirement to join an on-call rota providing overnight cover Monday through to Friday (for example, 5pm to 9am), and 24 hours on a Saturday and Sunday. The cover is provided in accordance with a rota, resulting in an on-call timetable (for example, 1 week on-call every 3 weeks)
- You will be expected to be working from the Newcastle Hub 3 days per week for the first 6 -12 months to enable you to train alongside your team members and the wider CASS organisation.
Person specification
If you would like to learn more about the role, please contact caicy.sandford1@dwp.gov.uk.
Behaviours
We'll assess you against these behaviours during the selection process:
- Communicating and Influencing
- Delivering at Pace
- Developing Self and Others
Benefits
• An employer pension contribution of up to 27% For further information please click here.
• Annual leave rising up to 30 days, (based on your working pattern).
• Family friendly flexible working arrangements, such as hybrid working, job sharing, term-time working, flexi-time and compressed hours.
• Learning and development tailored to your role this could include industry recognised qualifications, coaching and mentoring.
• An inclusive and diverse environment with opportunities to join staff networks including: Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.
This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.
Salary Information
Salary for this role is £29,500.
Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview.
Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary.
Existing Civil Servants who gain promotion may move to the bottom of the next grade pay scale or 10% increase in salary whichever would be the greater.
Things you need to know
Selection process details
Stage 1: Application
Your application will consist of three parts:
1. A Personal Details application form.
2. Your employment history detailing your responsibilities, skills, accomplishments, plus your qualifications and relevant training. Please copy this information into the box field provided.
3. Personal statement up to 750 words.
When giving details in your employment history and personal statement you should highlight your experience in line with essential criteria below:
- Excellent communication and presentation skills transferable to a fast-paced Application Operations team
- Previous experience being an active member of a team and contributing to its success
- Ability to manage own workload demonstrating time management and prioritisation skills
- Analytical and logical cognitive skills with an inquisitive mindset
- Interest in technology and keeping current with changes and new advancements.
The sift panel will use the information in your employment history and personal statement to assess your experience, skills and knowledge against the essential criteria above.
For Hints and Tips on completing your application visit our blog Getting Hired at DWP Digital .
Applications will be sifted at regular intervals from the date the posts are advertised. Please apply as soon as you can, do not wait until the end of the campaign.
Important Information
• You will be asked to complete your employment history any information that you would customarily share on a CV should therefore be entered onto the application form.
• Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered.
• If your employment history/personal statement contains any personal details your application will be withdrawn.
Stage 2: Interview
If you’re successful at sift stage you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the experiences listed in the essential criteria and the following Behaviours:
- Communicating and Influencing
- Delivering at Pace
- Developing Self and Others
Interviews will take place from early October 2023.
Sift and interview dates to be confirmed.
Further information:
Find out more about Working for DWP
A reserve list may be held for a period of 6 months from which further appointments can be made.
Reserve list candidates will be posted in merit order by location.
Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
If successful and transferring from another Government Department a criminal record check may be carried out.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.
However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.
You must meet the security requirements before you can be appointed. The level of security needed is Security Check (SC).
For meaningful checks to be carried out, you will need to have lived in the UK for a sufficient period of time, to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. Whilst a lack of UK residency in itself is not necessarily a bar to a security clearance, and expectation of UK residency of 5 years within the previous 5 years. Failure to meet the residency requirements needed for the role may result in the withdrawal of provisional jobs offers.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action.
Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing.
Reasonable Adjustment
At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.
We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.
If you need a change to be made so that you can make your application, you should contact Government Recruitment Service via digitalrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
Complete the “Reasonable Adjustments” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Apply and further information
Contact point for applicants
Job contact :
- Name : Caicy Sandford
- Email : caicy.standford1@dwp.gov.uk
Recruitment team
- Email : digitalrecruitment.grs@cabinetoffice.gov.uk
Further information
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click here to visit the Civil Service Commission.
