About the job
Technology Services provide the foundations upon which digital services for DWP are developed and operate. Our purpose is to deliver secure, effective and cost-efficient digital infrastructure services and to run live IT operations that support DWP business objectives. We do this by putting users and quality of service at the heart of what we do.
Our team is made up of 1,500 colleagues working collaboratively across 10 portfolio-led teams in a fast-moving environment. Our teams deliver an end-to-end suite of digital products and services that support DWP colleagues and citizens in an ever-evolving technology landscape. Our work is focused around the following 6 themes:
1. Delivering a digital workplace that improves the way we work. We provide the products and services to make our users' jobs easier, encourage greater collaboration and support flexibility in working patterns, locations and on devices of their choice – helping to drive forward DWP’s digital transformation.
2. Delivering high-quality and resilient IT services and support. We are embedding a Full Stack Service Model to integrate our IT operations and ensure our services meet existing and future network demand.
3. Building a world-class performance-focused user experience control centre. We have created an end-to-end, data-driven performance environment to measure our systems and ensure we keep the department functioning.
4. Exploiting and enhancing hybrid cloud services. We provide hybrid cloud services that balance on-premise and public cloud to offer true platform independence and optimum price performance.
5. Protecting and securing our services. We ensure our IT systems remain secure and available, resilient to natural and human-caused disaster – ensuring citizens always have access to our key services.
6. Developing our people, capability and skills. We have created a sustainable service by developing our people, bringing key skills in-house to DWP, giving our teams professional pathways to develop and opportunities to progress within Technology Services.
As we continue our journey to service excellence we have identified a number of opportunities to join our Technology Services team.
The Major Project and Specialist Devices Team is a multi-disciplined team responsible for the end-to-end development and delivery of a number of key initiatives and services provided across the whole of DWP, including specialist areas and customer facing devices. The team sits within DWP Digital Technology Services.
The current portfolio comprises:
• Cloud First: End to end development and delivery of cutting-edge cloud first solutions to transform the way the Department deploys and manages its devices. An aggressive programme or work is currently underway to transform the existing estate (circa 100k+ devices) to cloud first, delivering end user improvements, rationalising the infrastructure, and improving the way we manage our devices.
• Secure MacBook Service: Providing a segregated and fully managed infrastructure aimed at our Developer Community (circa 3k devices); soon to include a Cloud First W10 Developer solution.
• Customer Computers (circa 8.5k devices), which are used by citizens to access Digital Services within Jobcentres; these are currently being transform to Windows 10, managed via Intune.
We require a Technical Lead with a deep technical background and experience in driving and owning end -to-end change in a large enterprise environment, to take ownership and to drive the strategy and roadmap for the current and emerging portfolio. The successful candidate will provide technical leadership for a multi-disciplinary team, providing direction and a clear view in terms of emerging technologies to drive continued improvements.
We’re looking for a candidate with strong experience of:
• Mobile Device Management (Intune, Jamf etc)
• VPN technologies (preferably zScaler)
• Single Sign On (Windows Hello, MS Authenticator, Okta etc)
• Build experience across both Apple and Windows O/S
• Security products
User experience is at the heart of our Product so we need someone who can understand our users’ needs and is forward-thinking and collaborative in how they respond. Good communication skills, with the abilities to be persuasive, challenging and to be open and responsive to challenge, are also essential to the role.
The Technical Lead is accountable for working with Product Owners and Delivery Managers to manage resourcing, budget and the technology strategy to facilitate product development and support. As a deep technical specialist the role involves regular communication with a range of technical resources, including architects, enterprise infrastructure teams and product owners, to ensure alignment to standards and the delivery of a customer-focussed service that meets business needs throughout its life.
ResponsibilitiesResponsible for providing expert domain knowledge and advice for the Products across the Major Projects and Specialist Devices portfolio.
• Proactively identify, experiment and trial new and innovative technologies and approaches to generating business outcomes and value.
• Maintain relationships both internally and externally, reconciling on priorities and agreeing on approach, tooling or strategy improvements.
• Advise on problems arising from specific work programmes or from implementation of changes and make balanced recommendations.
• Interpretation and judgements in selecting and analysing a complex set of information, testing options and hypotheses, or the co-ordination of views of other internal and external interests to achieve mutually acceptable solutions.
• Work with production, security and infrastructure teams to ensure highly resilient, secure and available products.
We'll assess you against these behaviours during the selection process:
- Making Effective Decisions
- Managing a Quality Service
- Working Together
We only ask for evidence of these behaviours on your application form:
- Making Effective Decisions
- Managing a Quality Service
We'll assess you against these technical skills during the selection process:
- Technical breadth
- Systems Design
- Governance and Assurance
- Relationship Management
- Design Secure Systems
We only ask for evidence of these technical skills on your application form:
- Technical breadth
- Systems Design
- Governance and Assurance
- Design Secure Systems
• Learning and development tailored to your role.
• An environment with flexible working options.
• A culture encouraging inclusion and diversity.
• An employer pension contribution of up to 27%.
• A generous annual leave allowance.
Salary for this role is from £60,740 (Band min) to £72,933 (Band max).
Where the maximum salary is offered, a Digital Allowance of up to £15,000 per annum is available for exceptional candidates, based on our assessment of your skills and experience.
Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview.
Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary.
Existing Civil Servants who gain promotion may move to the bottom of the next grade pay scale or 10% increase in salary whichever would be the greater.
This role will be based out of our Manchester corporate hub.
The Department is committed to promoting flexible ways of working, whilst enabling the business to operate at maximum efficiency and will expect colleagues to work from a blend of locations, including some time working at home, as required. The corporate hub location will be the designated place of work and any remote or home working arrangement does not constitute a change to your designated place of work or contractual Terms and Conditions. Please be aware that this role can only be worked in the UK and not overseas.
Things you need to know
Successful candidates must pass a disclosure and barring security check.
Selection process details
This vacancy is using Success Profiles
, and will assess your Behaviours, Experience and Technical skills.
Stage 1: Application & Sift
As part of the application process you will be asked to complete a CV & a statement of up to 250 words per Behaviour and Technical Skill. Further details around what this will entail are listed in the advert.
All applications will be assessed and sifted based on the essential criteria in the advert, using the information you provide in your completed application form.
The sift panel will use the information relating to your employment history (your CV) and your responses to the listed Behaviours and Technical Skills to assess your experience, skills and knowledge against the essential criteria.
Applications must include:
1. A completed Personal Details application form.
2. A curriculum vitae* including education, professional qualifications and full employment history, giving details of key achievements relevant to the skills and experience outlined in this job description.
3. A statement of up to 250 words per Behaviour and Technical Skill.
A NOTE ON ANONYMISATION
*Due to DWP’s use of anonymised recruitment practices it is not possible for applicants to upload/attach a CV; any information that you would customarily share on a CV should therefore be entered onto the application form. Please ensure you provide sufficient information to enable the sift panel to make an informed judgement about your suitability for this role.
Please include all other information that you would customarily provide when presenting a CV/Statements, as the sift panel use this information to assess your application.
DWP operates an anonymised recruitment process. When entering information relating to your employment history you will be asked to remove any personal details that could be used to identify you. This relates to name and contact details which might usually appear on your CV/statements. Failure to do so will result in your application being withdrawn.
Stage 2 - Telephone Interview
All candidates successful at sift stage will be invited to a short telephone interview.
Stage 3 – Video Interview
Unless you are otherwise informed, the final stage of the process will be a video interview via Microsoft Teams where you will be assessed against the Behaviour and Technical Skills detailed in the advert.
Candidates will be asked to do a short (5 -10 minutes) presentation on a specific topic. Further details will be provided to candidates invited to interview.
Sift and Interview Information
Applications will be sifted at regular intervals from the date the posts are advertised, so please apply as soon as you can, do not wait until the end of the campaign.
Interviews will take place in late September 2021.
Sift and interview dates to be confirmed.
A reserve list may be held for a period of 6 months from which further appointments can be made.
Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
Contact Government Recruitment Service via firstname.lastname@example.org as soon as possible before the closing date to discuss your needs.
Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
If successful and transferring from another Government Department a criminal record check may be carried out.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.email@example.com stating the job reference number in the subject heading.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.
For meaningful checks to be carried out individuals will need to have lived in the UK for a sufficient period of time, to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. Whilst a lack of UK residency in itself is not necessarily a bar to a security clearance, and expectation of UK residency may range from 3 to 5 years. Failure to meet the residency requirements needed for the role may result in the withdrawal of provisional jobs offers.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing.
Feedback will only be provided if you attend an interview or assessment.
Working for the Civil Service
The Civil Service Code
sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
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Contact point for applicants
|Job contact :|
|Name : || ||TS Recruitment|
|Email : || ||firstname.lastname@example.org|
|Recruitment team :|
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If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: HR.BUSINESSASSURANCE@DWP.GOV.UK. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission here
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