DfT/107/17/DVLA. RLDC Technical Gallery Manager/Estates Services Specialist

Driver and Vehicle Licensing Agency

Closing date: 27 Feb 2017

Reference number



24,876 - 25,965


Executive Officer

Contract type


Business area

Other - HRED - Human Resources and Estates Directorate

Type of role


Working pattern

Flexible working, Full-time, Part-time, Job share



Number of posts



Swansea, Wales, SA7 0AN

About the job

Job description

Have you got a background of working in a customer facing role and operating IT systems? This is your opportunity to manage the Theatre Gallery at the Richard Ley Development Centre (RLDC)

This is an exciting opportunity to join the RLDC services team. The main purpose of this role is to manage the overall running of the RLDC theatre gallery including the setting up and support of all events. The role also requires the successful candidate to provide robust management of Trillium who are the DVLA's PFI supplier of both hard and soft Facility Management Services.

Role Responsibilities

Work closely with internal and external customers to ensure all RLDC theatre events are delivered in a professional manner
Ensure customer bookings and expectations are met within agreed timescales
Work with the RLDC booking coordinators to ensure customer presentations are uploaded and available for all theatre events
Operate IT and other audio visual systems and equipment effectively in the technical gallery to ensure the smooth running of events
Assist the AV equipment maintenance contract manager by monitoring delivery and escalating issues on non compliance within the gallery
Carry out regular monitoring/audit activities of services provided by the PFI provider. This will include the in-house service teams for DVLA buildings in accordance with the established KPI scheme and reporting areas of poor performance and non compliance
Ensure building/cleaning faults are reported and resolved within agreed SLA's working effectively with service partners to ensure appropriate standards are met
Provide staff management within the RLDC addressing poor performance and attendance issues where needed. Draft objectives and carry out regular performance reviews with staff

Your Personal Statement in no more than 1000 words must detail your experience of:

Operating technical equipment including IT systems
Monitoring poor performance and non compliance of services

You should use the Civil Service Competency Framework, referring to the relevant competency definitions for the grade advertised.


We'll assess you against these competencies during the selection process:

  • Managing a quality service
  • Leading and communicating
  • Delivering at pace

You must provide evidence against the following on your application form:

  • Managing a quality service
  • Leading and communicating

Civil Service Competency Framework



Civil Service pension schemes may be available for successful candidates.


Besides the rewarding nature of the job itself, the benefits that come with it are excellent.

The package includes generous leave entitlement, attractive pension options, flexible working and other policies to enable a good work/life balance, including beneficial childcare arrangements.

You'll also benefit from our commitment to nurturing and developing talent.

Things you need to know


Successful candidates must pass basic security checks.

Nationality statement

Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules.

If you're applying for a role requiring security clearance please be aware that foreign or dual nationality is not an automatic bar. However certain posts may have restrictions which could affect those who do not have sole British nationality or who have personal connections with certain countries outside the UK.

Selection process details

If successful and transferring from another Government Department a Disclosure and Barring Security Check may be carried out.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.


Candidates in their probationary period are eligible to apply for vacancies within this department.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Contact point for applicants

Sift/interview dates and location

The sift is due to take place on or after 01/03/2017.

Location of Interviews:The Richard Ley Development Centre, Upper Fforest Way, Swansea Vale, Swansea, SA7 0AN.
Interviews are likely to be held on or after 16/03/2017

Whilst we will endeavour to meet the dates set out in the advert there may be occasion when these dates will change. Those candidates invited to assessment will be provided with sufficient notice of confirmed dates.

Further information

Please see attached Candidate Notes

The Department is likely to hold a merit list for up to twelve months from which future vacancies may be filled, should additional successful candidates be identified during the selection process.

If appropriate, your application form and selection information may be shared with additional vacancy holders across the Department and its Agencies.

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