Infrastructure Engineer (Intelligent Automation Garage)

Department for Work and Pensions

Apply before 11:55 pm on Monday 1st May 2023



Reference number



£38,469 - £46,480

Job grade

Senior Executive Officer

Contract type


Business area

DWP - Digital

Type of role

Information Technology

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of jobs available



This role will be based in Newcastle-upon-Tyne. Please find further information on the Corporate hub locations here.

Job summary

There’s never been a better time to join DWP Digital if you’re inspired by the opportunity to re-imagine our country’s future using data, design and technology. DWP offers uniquely challenging and fulfilling career opportunities for leaders interested in making a genuine difference to society on a massive scale. We’re larger than most organisations, with 85,000 colleagues in 800 locations. We pay £170 billion in pensions and benefits every year, and look after over £1.7 trillion of pensions assets.

But more than our scale, it’s our purpose that sets us apart. Our work enables people on benefits to find work and earn more, supports those who are unable to work because of health or disability, supports children whose parents have separated, and helps all of us plan for retirement.

DWP Digital is transforming DWP’s services by unlocking the potential of latest technologies and ways of working. With our partners, we’re focused on building and running innovative digital technology solutions that meet and respond to the changing needs and expectations of millions of people. We want to make it quicker, easier and less costly for DWP’s customers to get the support they need. We aspire to be the best at what we do. It’s this sense of purpose which attracted thousands of colleagues to DWP Digital.

The way we work is as vital as what we do. We’re passionate about creating a great place to work where people come together as colleagues to co-create. We’re naturally selective about choosing new colleagues, as we’re keen to team up with people who are passionate about our purpose, excited by diversity of thought, naturally creative and curious to learn, focused on delivering outcomes, determined to succeed against the odds, and comfortable with being self-starters.

Together we make a real difference to people’s lives. If you want to be the best at what you do, we look forward to hearing from you.

Job description

We are looking for talented infrastructure Engineers to join us in the Intelligence Automation Garage (IAG) to design, build, deploy, maintain and enhance cloud-based infrastructure solutions utilising a blend of the latest techniques and technologies such as automatic image generation (PACKER), event-driven architecture, micro service architecture, serverless computing, containerisation, robotic process automation, and infrastructure-as code. This will help increase productivity and improve decision making across DWP.

As an Infrastructure Engineer you will be a skilled engineer and a role model in Infrastructure solutions. Responsible for ensuring best practices are adhered to across the department and guiding teams on how to deliver quality Infrastructure products.

You will assist in the design of Infrastructure services in collaboration with Architecture and Engineering principles. With a focus on operational stability, robustness, resilience, availability and quality you will be accountable for infrastructure solutions.

We are looking for experience in delivering highly available enterprise scale platforms in the cloud comprising of a large virtual estate combined with a database driven backend. Development, automation, deployment, operations, security and running of the live service whilst integrating with existing business cloud and legacy systems

To date, DWP's IAG have developed, deployed and scaled over 67 individual and unique automations using up to 600 robots per day and processing over 26m transactions – using a mix of technologies including Robotics Process Automation, Computer Vision, OCR, Natural Language Processing and Deep Learning. Working closely with DWP business areas and stakeholders, IAG teams design, build, deploy and run automations using our cloud platform and liquid infrastructure.

Recognized as a Government leader in Intelligent Automation, DWP is also acknowledged as leading the way across industry – confirmed by successes at National Technology Awards 2019 (Tech Team of the Year) and Digital Technology Leaders Awards 2019 (Best Automation Project). As an Infrastructure Engineer (SEO) you will deal with the day to day management and development of infrastructure products and contribute towards their design.

You will be responsible for the operational stability of the infrastructure solutions, and be in a position to affect change in the on-going robustness and resilience of those products.

You will collaborate with seniors and own Infrastructure Development Lifecycle Process as part of a delivery team focused on one or more products.

To help you really make a difference, you’ll be using the best tools and equipment for the job. We plan and track work in Jira, we document in Confluence, we communicate using Teams and Slack, we commit, build and deploy code with GitLab, we use best-in-class cloud services from Amazon Web Services (AWS), and we do it all on the latest MacBook Pro devices.

As a member of the DWP Engineering practice, you’ll have access to some fantastic learning and development resources; conferences with industry expert speakers, subscriptions to digital training solutions such as Cloud Academy, and comprehensive instructor-led training. You‘ll also have access to support through direct Slack channels with partners such as AWS, GitLab and MongoDB for every day on the job learning.

Last but certainly not least, the IAG is ambitious, energetic, driven but fun-loving. With great team spirit and a diverse culture, we like to support and socialise with one another.


Your responsibilities will include but are not restricted to, the following:

  • Design and implement infrastructure services/solutions to meet strategic plans and roadmaps.
  • Provide specialist technical support and assistance to junior staff and users, and also that of projects ensuring definition and delivery of requisite non-functional requirements to architectural and roadmap developments.
  • Responsible for operational management of services/solutions, ensuring performance and delivery to staff
  • Management of an operational area, a function, or a project team, act independently on day-to-day issues.
  • Apply different techniques to methods in analysing and resolving problems, working up new practices and procedures or modify existing processes to improve performance.
  • Responsible for ensuing all infrastructure management processes and services are documented and stored centrally.
  • Responsible for the provision of Management information reporting and escalation to senior stakeholders, ensuring alignment to best practice 

Person specification

The essential criteria are outlined in the selection process details.

If you would like to learn more about the role, please contact

• An employer pension contribution of up to 27% For further information please click here.
• Annual leave rising up to 30 days, (based on your working pattern).
• Family friendly flexible working arrangements, such as hybrid working, job sharing, term-time working, flexi-time and compressed hours.
• Learning and development tailored to your role this could include industry recognised qualifications, coaching and mentoring. 
• An inclusive and diverse environment with opportunities to join staff networks including: Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.

This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post. 

Salary Information

Salary for this role is from £38,469 (Band min) to £41,480 (Band max).

Where the maximum salary of £41,480 is offered, a Digital Allowance of up to £5,000 per annum is available for exceptional candidates, based on our assessment of your skills and experience.

Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview.

Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary.

Existing Civil Servants who gain promotion may move to the bottom of the next grade pay scale or 10% increase in salary whichever would be the greater.

Selection process details

Stage 1: Application

Your application will consist of three parts:

1. A Personal Details application form.

2. Your employment history detailing your responsibilities, skills, accomplishments, plus your qualifications and relevant training. Please copy this information into the box field provided.

3. Personal statement up to 1000 words. 

When giving details in your employment history and personal statement you should highlight your experience in line with essential criteria below:

  • EC2 – Instances, Autoscaling groups, Lifecycle Policies / Lifecycle Hooks 
  • CloudFormation / Terraform Infrastructure as Code – Advanced Level template scripting, knowledge of parameters, functions, references, mappings. Autoscaling and Non-Autoscaling templates, CFN-Init
  • VPC – Creating and managing VPCs, Subnets, Security Groups (Firewall rules), Network ACLS. VPC Peering, AWS Privatelink and VPC Endpoints, Understanding of HA systems
  • Linux - OS – Basic knowledge of Amazon Linux 2, Bash – fundamental experience – Grep, Installing Packages, User Account Management. Operating Systems – Advanced Knowledge of Windows Server 2008R2, 2012R2, 2016
  • HTTPS/Certificates/SSL/Mutual SSL – Understanding and experience of applying certificates, knowledge of modern encryption techniques
  • Live Service Management - Understanding of the importance of running a business critical production environment – ability to carefully follow change management process. Understanding of SRE principals and standards. Expertise of DevOps principals, good knowledge of incident management / change management, Knowledge of GIT - branching strategies, merging, push, pull requests etc
  • Experience of Continuous Integration + Deployment (CI/CD).

The sift panel will use the information in your employment history and personal statement to assess your experience, skills and knowledge against the essential criteria above.

For Hints and Tips on completing your application visit our blog Getting Hired at DWP Digital .

Applications will be sifted at regular intervals from the date the posts are advertised. Please apply as soon as you can, do not wait until the end of the campaign. 

Important Information

• You will be asked to complete your employment history any information that you would customarily share on a CV should therefore be entered onto the application form.
• Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered.
• If your employment history/personal statement contains any personal details your application will be withdrawn.

Stage 2: Interview

If you’re successful at sift stage you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the experiences listed in the essential criteria.

Interviews will take place from early March.

Further information:

Find out more about Working for DWP

A reserve list may be held for a period of 6 months from which further appointments can be made. 

Reserve list candidates will be posted in merit order by location. 

Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at

You must meet the security requirements before you can be appointed. The level of security needed is security check.

For meaningful checks to be carried out individuals you will need to have lived in the UK for a sufficient period of time, to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. Whilst a lack of UK residency in itself is not necessarily a bar to a security clearance, and expectation of UK residency may range from 3 to 5 years. Failure to meet the residency requirements needed for the role may result in the withdrawal of provisional jobs offers. 

The evidence you provide in your application must relate to your own experiences. If evidence of plagiarism is found your application will be withdrawn.

Security Information

If successful and transferring from another Government Department a criminal record check may be carried out. 

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing stating the job reference number in the subject heading. 

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. 

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.

Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing.

Reasonable Adjustment

At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.

We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs.

Complete the “Reasonable Adjustments” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Feedback will only be provided if you attend an interview or assessment.


Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

  • Name : Richard Hanley
  • Email :

Recruitment team :

  • Email :

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: HR.BUSINESSASSURANCE@DWP.GOV.UK.

If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission here to visit Civil Service Commission

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