Digital Performance Analyst

Department for Work and Pensions

Apply before 11:55 pm on Tuesday 7th December 2021

 

Reference number

167126

Salary

£35,310 - £40,666

Grade

Senior Executive Officer

Contract type

Permanent

Business area

DWP - Digital

Type of role

Digital

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of posts

1

Location

This role will be based in Leeds or Newcastle. Please find further information on the Corporate hub locations here.

About the job

Summary

Would you enjoy being part of an innovative and collaborative team and working with a community of experts?

Would you love to work closely with digital teams to build services for our citizens to support the process of up to 12 billion worth of payments?

Are you someone who could deliver accurate and actionable insights to a variety of stakeholders, to drive the focus and centralise the user in everything that we do?

If the answer to these three questions is ‘Yes’ you could be our next Digital Performance Analyst.

Here you will be responsible for carrying out analysis and providing insights against the measures you have developed. Encouraging digital teams to always design and build with measurement and the value to the citizen in mind.

You’ll be joining a small and emerging team of Digital Performance Analysts who support others across the data space. You’ll be part of a data analytics community both internally and across government which provides an opportunity to share best practice.

We are passionate about developing our people this could include support for qualifications up to master’s degree level and 20% off the job to complete this, as well as access to conferences.

Job description

As a Digital Performance Analyst, you will:

• Work alongside digital teams, product managers and user researchers to build services for citizens and DWP staff.
• Understand the needs of the service users and how the service is going to measure if they’ve been met.
• Provide guidance on data collection from multiple sources to measure a service.
• Unlock understanding beyond the digital journey about the impact of the end-to-end service on the citizen.
• Deliver accurate and efficient performance reporting and analytical insight for the digital services that you work with.
• Ensure the business understands how users experience our digital services and undertake analysis that will drive customer-centric innovations and investments to improve the user experience.
• Conduct analysis by developing and working with performance measurement frameworks, KPIs, goals, user needs, and benefits.
• Develop measures from a variety of data sources that support teams to prove the value they add and ensure they meet the Government’s Digital by Default Service Standard.

Responsibilities

The responsibilities are outlined in the job description above.

If you would like to learn more about the role, please contact caicy.sandford@dwp.gov.uk

The Department is committed to promoting flexible ways of working, whilst enabling the business to operate at maximum efficiency and will expect colleagues to work from a blend of locations, including some time working at home, as required. The corporate hub location will be the designated place of work and any remote or home working arrangement does not constitute a change to your designated place of work or contractual Terms and Conditions. Please be aware that this role can only be worked in the UK and not overseas.

This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.

Behaviours

We'll assess you against these behaviours during the selection process:

  • Working Together

Technical skills

We'll assess you against these technical skills during the selection process:

  • Performance Measurement
  • User Centred Analysis
  • Communicating analysis and insight

Benefits

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• An employer pension contribution of up to 27%
• A generous annual leave allowance

Salary Information

Salary for this role is from £35,310 (Band min) to £40,666 (Band max).

Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview.

Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary.

Existing Civil Servants who gain promotion may move to the bottom of the next grade pay scale or 10% increase in salary whichever would be the greater.

Things you need to know

Security

Successful candidates must pass a disclosure and barring security check.
People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Experience and Technical skills.
Stage 1: Application

Applications must include:

1. A completed Personal Details application form.

2. A curriculum vitae* including education, professional qualifications and full employment history, giving details of key achievements.

When giving details in your CV you should highlight your experience working with the essential criteria below:

• You understand programming and reporting languages in the context of implementation and configuration of analytical data.

• You can develop and maintain performance frameworks that drive user centric innovations and investments to improve the service.

• You can track and measure user behaviour and use data to inform changes and optimise performance. Following a process of continual iteration and measurement in order to monitor, iterate and improve.

• You can guide others on approaches to understand user stories. Identifies and engages with users / stakeholders to collate user needs evidence, and understands and defines research which fits user needs.

• You can introduce innovative analytical solutions to uncover previously unidentified or hard to isolate insights. Identify and tell actionable stories and provide insights from data to stakeholders and the team, to highlight and inform performance improvements.

• You have experience of working with other analytical and user-centred design professions such as User Researchers and Interaction Designers. You have experience leading others that undertake digital analytics, able to quality assure the analytical work of others and provide overarching guidance on how services should best ensure quality of data and analysis.

When giving details of your CV, you should therefore include details of the work and projects that you have been involved in, and your role therein.

For Hints and Tips on completing your application visit our blog Getting Hired at DWP Digital .

Applications will be sifted at regular intervals from the date the posts are advertised. Please apply as soon as you can, do not wait until the end of the campaign.

A NOTE ON ANONYMISATION

Candidates are required to attach their CV as a separate additional document. Your CV must be in either PDF or word format. Personal details including your name and address must be redacted. Please be aware that if your CV contains personal details it will not be progressed to the next stage of the recruitment process.

IMPORTANT INFORMATION

Please include all other information that you would customarily provide when presenting a CV as the sift panel use this information to assess your application.

DWP operates an anonymised recruitment process. When entering information relating to your employment history you will be asked to remove any personal details that could be used to identify you. This relates to name and contact details which might usually appear on your CV. Failure to do so will result in your application being withdrawn.


Stage 2: Interview

If you’re successful at sift stage you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the following Technical Skills: and Behaviour:

•Performance Measurement - You can participate in discussions determining which performance measurements are appropriate, with guidance from more experienced colleagues. You have experience in turning business needs and goals into performance measures.

• User Centred Analysis - Able to use quantitative and qualitative data about users to turn user focus into outcomes. Delivers analysis and information that addresses stakeholder needs and provides recommendations.

• Communicating analysis and insight - You understand the appropriate media to communicate findings. You can shape and share communications relevant to the audience. You can give tactical recommendations.

• Working Together-Encourage joined up team work within own team and across other groups. Establish professional relationships with a range of stakeholders. Collaborate with these to share information, resources and support. Invest time to develop a common focus and genuine positive team spirit where colleagues feel valued and respect one another. Put in place support for the wellbeing of individuals within the team, including consideration of your own needs. Make it clear to all team members that bullying, harassment and discrimination are unacceptable. Actively seek and consider input of people from diverse backgrounds and perspectives.

You will be asked to do a short (5 -10 minutes) presentation on a specific topic. Further details will be provided to candidates invited to interview.

Interviews will take place from 6th January 2022. Sift and interview dates to be confirmed

Reasonable Adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via digitalrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Other information:

A reserve list may be held for a period of 6 months from which further appointments can be made.

Reserve list candidates will be posted in merit order by location.

Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at here

If successful and transferring from another Government Department a criminal record check may be carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :
Name :  Caicy Sandford
Email :  caicy.sandford@dwp.gov.uk
 
Recruitment team :
Email :  digitalrecruitment.grs@cabinetoffice.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: HR.BUSINESSASSURANCE@DWP.GOV.UK. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission here to visit Civil Service Commission

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