Operations Applications Configuration Analyst

UK Hydrographic Office

Apply before 11:55 pm on Sunday 16th May 2021


Reference number





Higher Executive Officer

Contract type


Business area

UKHO - Operations Content

Type of role

Operational Delivery

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of posts



South West

About the job


This role sits within the Production Systems Competency Team (PSCT) within Operations Division. The team supports CARIS COTS, which is at the core of the UKHOs production system. The main applications are CARIS HPD, used to maintain and store a database of navigational data and to produce and maintain paper and electronic navigational charts from this data, and CARIS Bathy Database, used to maintain and store bathymetric data.

CARIS software has been extensively configured by the UK Hydrographic Office to meet its requirements and has also been integrated with bespoke workflow systems.

Job description

The UK Hydrographic Office (UKHO) is a world leading centre for hydrography, specialising in marine geospatial data to support safe, secure, and thriving oceans.

As a trading fund of the Ministry of Defence, we support defence, safe maritime navigation, and marine development around the UK and worldwide. Working with a wide range of partners, we source, process, and provide access to data ranging from seabed to surface. We make this data available through our ADMIRALTY Maritime Data Solutions – a portfolio of world leading charts, publications, and data sets, found on over 90% of ships trading internationally.

Everything we do is underpinned by our core values: Together, Responsibility, Excellence and Discovery. These are the guiding principles that help us work together to achieve our goals.


The post holder will undertake the following tasks and activities in order to provide Systems and User Support for CARIS applications:
› Provide Operational Support for CARIS applications and other related Production systems:
-› Resolve day-to-day technical problems, liaising with system users, other Technology teams, and external software suppliers.
-› Monitor incidents/changes, prioritising and investigating as necessary. Identify weaknesses in software and processes and recommend courses of action.
-› Advise on alternative process solutions where technical issues cannot be overcome and to identify system configuration changes that improve the production process.
-› Provide technical support to projects and workstreams where CARIS software is used/planned and support to the Operations and International Training Teams.

› Support technical aspects of the development cycle within CARIS applications and other related Production systems:
-› Explore and analyse requirements and recommend and specify enhancements.
-› Identify, investigate and support new uses of CARIS and GIS related applications.
-› Manage the implementation and testing of new releases of CARIS software as supplied by the software supplier. Carry out proof of build, initial regression and confirmation testing.
-› Assess the impact of ad hoc fixes and scripts, implement and test as appropriate.
-› Review and analyse release documentation to determine risks and dependencies, installation effort, length of downtime, effect on UKHO configured files and the effect on processes.
-› Encourage, develop, document and implement new requirements or ideas from users.
-› Maintain the currency of all non-live Operations Application Suite environments.

The purpose of the role is to support, maintain and improve the effectiveness of the CARIS suite of COTS software in use at UKHO and to provide relevant technical expertise and advice to users with regard to the use, development, and integration of functionality, tools, and changes within the CARIS application suite.

Person Specification

We are looking for a supportive team player who is also able to work with a high level of autonomy and responsibility. You will be technically minded with strong analytical skills and the ability to work methodically in order to solve technical issues. You will be engaging with a wide range of users and stakeholders both internal and external to the UKHO which at times will require a diplomatic and collaborative approach to achieve positive outcomes.

Specific Technical/Functional Skills and Experience

› Good working knowledge of CARIS software, related production processes, workflows and associated integrated Operations workflow management systems
› Good working knowledge of compilation using digital source data
› Excellent analytical and problem solving skills
› Aptitude for use of appropriate IT technology
› Knowledge of S-57

› Knowledge of software testing processes
› Experience of working with User requirements to produce a technical solution
› Working knowledge of servers, Active Directory and XML configuration files
› Good working knowledge of database structure and SQL programming language and toolsets
› Experience using a Service Management tool or similar
› ITIL Foundation Certificate in IT Service Management

Things you need to know
• Security – successful candidates must pass a disclosure and barring security check and gain a Security Clearance.
• This position is a permanent, non-reserved post which is open to full time, part time and job share candidates. The role will be contractually based at our Head Office in Taunton. We are working remotely at present but envisage a hybrid working model post pandemic whereby you will be able to balance your work location between working remotely and in the office. You must be able to travel to the office as and when required.


External applicants:
New Entrants to the Civil Service will be expected to join at the salary minimum of the grade for which they applied. If an applicant at the offer stage wishes to negotiate higher starting pay, they will be required to submit a case with supporting evidence; UKHO will consider the case against several factors, including our total reward and benefits offering, the difficulty of recruiting the role and scarcity of skills. Higher starting pay will only be considered if the salary range (i.e. the minimum and maximum) for the role, and/ or specific allowance, has been advertised.
Internal Staff:
Those who are successful for a level graded role will retain their current salary.
Those who are successful for a higher graded role will have their promotion salary calculated.
Further information can be found in the attached document “Additional Pay Information”
Existing civil servants from other government departments (OGDs) are subject to UKHO’s internal pay policies. Further information can be found in the attached Document “ Additional Pay Information”.

SC – non reserved

This is a Ministry of Defence non-reserved post and although open to UK, British Commonwealth and European Economic Area nationals, successful applicants will require a security clearance (SC) and therefore need to have resided in the UK for a minimum of 12 consecutive months within the last 5 years.

Nationality Statement:
Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules. If you’re applying for a role requiring security clearance, please be aware that foreign or dual nationality is not an automatic bar. However certain posts may have restrictions which could affect those who do not have sole British nationality or who have personal connections with certain countries outside the UK.


We'll assess you against these behaviours during the selection process:

  • Managing a Quality Service
  • Making Effective Decisions

Technical skills

We'll assess you against these technical skills during the selection process:

  • Good working knowledge of CARIS software, related production processes, workflows and associated integrated Operations workflow management systems
  • Good working knowledge of compilation using digital source data
  • Excellent analytical and problem solving skills
  • Knowledge of S-57
  • Specific Technical/Functional Skills and Experience in relation to the role

We only ask for evidence of these technical skills on your application form:

  • Good working knowledge of CARIS software, related production processes, workflows and associated integrated Operations workflow management systems
  • Good working knowledge of compilation using digital source data
  • Excellent analytical and problem solving skills
  • Knowledge of S-57


We offer a range of benefits to support your lifestyle, including generous leave allowances, flexible working hours, a lift-share scheme and regular training and development opportunities.

Working for UKHO, you could enjoy the following range of benefits: 26.5 annual leave, increasing after five years service.

Flexible working options include: Flexible working hours scheme, that includes up to two days per month Flexi leave, remote working, part-time working, job sharing, paid special leave, career breaks and unpaid leave.

We offer maternity, adoption and or shared parental leave of up to 26 weeks full pay, followed by 13 weeks statutory pay and a further 13 weeks unpaid leave; plus paternity leave of up to two weeks full pay, subject to certain qualifying criteria.

We also offer a brand new state of art award-winning building.

Things you need to know


Successful candidates must pass a disclosure and barring security check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.

See our vetting charter.
People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Experience and Technical skills.
This vacancy is using success profiles, and will assess your Behaviours, experience and Technical Skills. The selection process will be designed specifically for the role. As a result, your assessment could include:
• An interview

Short-list Criteria

You will be short-listed against the following criteria:
› Good working knowledge of CARIS software, related production processes, workflows and associated integrated Operations workflow management systems
› Good working knowledge of compilation using digital source data
› Excellent analytical and problem solving skills
› Knowledge of S-57

Interview Criteria

You will be interviewed against the following criteria:
› Specific Technical/Functional Skills and Experience in relation to the role

› Making Effective Decisions
› Managing a Quality Service

The first sift is due to take place w/c 10th May 2021
Interviews are likely to be held w/c 24th May 2021
We will try to meet the dates set out in the advert. There maybe occasions when these dates change. You will be provided with sufficient notice of the confirmed dates.

Further Information
We have adopted anonymised recruitment. This means that your name, date of birth and other personal details will not be seen by the sift panel.

We may hold a merit (reserve) list for up to 12 months. During this time, if a similar role is identified and you have been placed on the merit list you may be considered for the post.

It is likely we will be able to start your employment with BPSS clearance (your clean DBS certificate and satisfactory references that we will obtain) before your SC clearance is successful – this is called a conditional offer.

You will be presented with an unconditional offer only once you have obtained the necessary level of clearance for the role.

If your fail to gain SC clearance, whichever is appropriate for the role you have applied for, your employment with UKHO will be terminated immediately.

Our ability to start employment on a conditional basis is subject to the specific requirements of the role and cannot be guaranteed; please contact our recruitment team if you would like further information: Recruitment.queries@ukho.gov.uk

Please note, if you have not been resident in the UK for the last 5 years (for SC clearance) or for the last 10 years (for DV clearance) then you may be requested to supply the information below:
• Evidence of your actual overseas residence (bills or rental agreements confirming addresses etc)
• Police Certificate providing confirmation that no criminal record is held in the overseas country of residence.
• Reference/Confirmation of employment from an employer in the overseas country of residence.
• Reference/Confirmation of residence or travel from friends, companions or fellow travellers that have knowledge of or have been in the company of you, when resident outside of the UK.
• Reference from a UK based organisation maintaining contract with a sponsorship of you, while residing overseas

Disability Confident – Guaranteed Interview

UKHO embraces diversity and promotes inclusion and equality of opportunity. We are a Disability Confident employer, which includes offering a guaranteed interview to candidates with disabilities, providing they meet the minimum selection criteria.

By ‘minimum selection criteria’ we mean that the evidence you provide in your application must demonstrate that you meet the minimum pass mark, set by the short-list panel, for each criteria listed in the ‘short-list’ section, above. The short-list panel will not be made aware of any disability you may choose to declare; this information will be processed solely by HR, in accordance with Data Protection legislation.

If you are a disabled candidate, please ensure you complete the Equality and Diversity form or inform our HR department, at recruitment.queries@ukho.gov.uk, if you wish to be considered under the Disability Confident guaranteed interview scheme.

Civil Service Recruitment

From 01/10/2020, UKHO’s HR Department is to provide a Fair Processing Notice (FPN) to all new applicants after they have been successful at interview.

These candidates will be informed that, as one aspect of pre-employment screening, their personal details – name, NINO and date of birth - will be checked against the Civil Service Resourcing Extract Internal Fraud Database (IFD) and that anyone included on the IFD will be refused employment unless they can show exceptional circumstances.

UKHO’s HR Department will also include the FPN wording advising of the check against the extract IFD in the advert for employment for the pilot departments.

UKHO’s HR Department will, on behalf of the vacancy holder, inform applicants when they are refused employment because of their inclusion in the IFD.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :
Name :  recruitment.queries@ukho.gov.uk
Email :  recruitment.queries@ukho.gov.uk
Recruitment team :
Email :  recruitment.queries@ukho.gov.uk

Further information

The Department’s recruitment processes are underpinned by the requirement of selection for appointment based on merit, open and fair competition as outlined in the Civil Service Commissioners’ Recruitment Principles, details of which can be found at http://civilservicecommission.independent.gov.uk If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, you should contact the UKHO’s Recruitment Team, Human Resources, Admiralty Way, Taunton, Somerset TA1 2DN or email recruitmentqueries@ukho.gov.uk , in the first instance. If you are not satisfied with the response you receive you can further contact the Civil Service Commission at: Email: civilservicecommission.independent.gov.uk or in writing to: Civil Service Commission, Room G/8, 1 Horse Guards Road, London SW1A 2HQ

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