Digital Capability Manager

Department for Work and Pensions

Apply before 11:55 pm on Sunday 3rd July 2022



Reference number



£35,310 - £40,666


Senior Executive Officer

Contract type


Business area

DWP - Digital

Type of role

Human Resources
Information Technology

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of posts



This role will be based in Blackpool or Manchester. Please find further information on the Corporate hub locations here.This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.


Can you motivate a team to deliver a quality service and drive improvements to enhance the customer journey?

Do you have excellent stakeholder management skills and the ability to bring people together to deliver successful outcomes?

Are you an effective problem solver that can deliver at a pace?

If so, come join us as a Digital Capability Manager.

DWP Digital Recruitment Team has the overall responsibility for recruitment of both Permanent staff and Contingent Labour Resources enabling DWP Digital to build capability to deliver its objectives to the Department.

In this role you will lead a busy and high performing team, focused on delivering an excellent customer experience.

A key accountability will be delivering recruitment to the highest standards, meeting DWP Digital’s resourcing demands whilst ensuring all governance and policies are adhered to and ensuring value for money.

You will be comfortable using data, insights, and trend analysis to inform and develop briefings for stakeholders and senior managers, to help inform decision making and identify opportunities to enhance the customer journey.

Working closely with a variety of partners, suppliers, and stakeholders to develop and deliver innovative solutions that enables the delivery of the Digital Capability and Resource Strategy.

You will be confident in using your initiative to explore ideas and take forward specific projects to deliver outcomes to agreed timescales and standards.

Job description

As a Digital Capability Manager you will:

• Be responsible for the delivery of skilled resources into Digital Group to meet the demands of the business, helping to build skills across the organisation in response to both immediate and future Departmental priorities.
• Lead a highly motivated team and be accountable for overall team performance, providing line management support in line with DWP policies.
• Be a member of the Digital Recruitment Management Team – acting as a role model – championing inclusion and equality of opportunity for all.
• Work closely with multiple stakeholders and customers to deliver innovative and cost-efficient resourcing solutions which maximise the opportunities available through the various sourcing routes available.
• Help shape the demand profile for individual capabilities to inform future demand. Identifying the most appropriate and cost-efficient routes to meet this.
• Ensure that all Departmental governance and policies are adhered to.
• Initiate and lead on specific projects to deliver agreed outcome efficient continuous improvements and enhance the customer journey.
• Be responsible for operational contract management activities for specific contracts, gathering and using evidence to inform supplier performance reviews.
• Provide accurate and timely input into the various senior briefings.
• Develop and present performance and management information. Providing analysis and insight to trends identifying opportunities and potential issues and escalating as appropriate.
• Lead on specific projects, using data, insights and trend analysis to provide briefings for senior managers, as well as inform new opportunities and decision making.
• Deliver key governance, which will include providing secretariat for various Assurance Boards within Digital’s remit.
Shape the demand profile for individual capabilities through understanding what skills are available today and informing planning for future demand.
• Hold budgeting and financial responsibility, with decision making of how project money is spent within limits set by senior management.
• Be accountable for reporting spending and financial performance.
• Develop and create reporting templates, which monitor performance against agreed KPIs and provide MI reports to senior management.


The responsibilities are outlined in the job description above.

If you would like to learn more about the role, please contact


We'll assess you against these behaviours during the selection process:

  • Leadership
  • Communicating and Influencing
  • Working Together
  • Managing a Quality Service
• An employer pension contribution of up to 27% For further information please click here.
• Annual leave rising up to 30 days, (based on your working pattern).
• Family friendly flexible working arrangements, such as hybrid working, job sharing, term-time working, flexi-time and compressed hours.
• Learning and development tailored to your role this could include industry recognised qualifications, coaching and mentoring.
• An inclusive and diverse environment with opportunities to join staff networks including: Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.

Salary Information

Salary for this role is from £35,310 (Band min) to £40,666 (Band max).

Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview.

Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary.

Existing Civil Servants who gain promotion may move to the bottom of the next grade pay scale or 10% increase in salary whichever would be the greater.


Successful candidates must pass a disclosure and barring security check.
People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.
Stage 1: Application

Your application will consist of three parts:

1. A Personal Details application form.

2. Your employment history detailing your responsibilities, skills, accomplishments, plus your qualifications and relevant training. Please copy this information into the box field provided.

3. Personal statement up to 1000 words.

When giving details in your employment history and personal statement you should highlight your experience in line with essential criteria below:

• Deliver excellent verbal and written communications using highly developed interpersonal skills.

• Build and maintain effective working relationships to enable excellent collaborative working across various teams to deliver common goals.

• Solve problems, using resources and networks available to create innovative solutions.

• Present confidently to senior managers and stakeholders to help inform decision making.

• Use project management methodologies to deliver solutions which maximise efficiencies and utilises technology.

• Good MS Excel and PowerPoint skills
• The ability to critically analyse data in order to present relevant management information and options based on evidence.

The sift panel will use the information in your employment history and personal statement to assess your experience, skills and knowledge against the essential criteria above.

Should a large number of applications be received, an initial sift may be conducted using the lead Criteria: Deliver excellent verbal and written communications using highly developed interpersonal skills/Build and maintain effective working relationships to enable excellent collaborative working across various teams to deliver common goals.

Candidates who pass the initial sift will be progressed to a full sift.

For Hints and Tips on completing your application visit our blog Getting Hired at DWP Digital .

Applications will be sifted at regular intervals from the date the posts are advertised. Please apply as soon as you can, do not wait until the end of the campaign.

Important Information

• You will be asked to complete your employment history any information that you would customarily share on a CV should therefore be entered onto the application form.
• Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered.
If your employment history/personal statement contains any personal details your application will be withdrawn.

Stage 2: Interview

If you’re successful at sift stage you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the following Behaviours:

• Leadership
• Communicating and Influencing
• Working Together
• Managing a Quality Service

You will also be assessed on strengths.

You will be asked to do a short (5 -10 minutes) presentation on a specific topic. Further details will be provided to candidates invited to interview.

Interviews will take place from mid July. Sift and interview dates to be confirmed.

Further Information

A reserve list may be held for a period of 6 months from which further appointments can be made.

Reserve list candidates will be posted in merit order by location.

Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at here

If successful and transferring from another Government Department a criminal record check may be carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing stating the job reference number in the subject heading.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing.

Reasonable Adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
This vacancy is part of the Great Place to Work for Veterans initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

  • Name : Garry Harrison
  • Email :

Recruitment team :

  • Email :

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: HR.BUSINESSASSURANCE@DWP.GOV.UK. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission here to visit Civil Service Commission

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