Systems Information Manager

HM Revenue and Customs

Apply before 11:55 pm on Monday 4th December 2023



Reference number



£35,092 - £37,725

Job grade

Higher Executive Officer

Contract type


Business area

HMRC - CFO Group - Estates

Type of role


Working pattern

Flexible working, Full-time, Job share, Part-time

Number of jobs available



Birmingham Regional Centre- 3 Arena Central, Broad Street, Birmingham, B1 2DE, Leeds Regional Centre- 7 & 8 Wellington Place, Wellington Street, Leeds, LS1 4AP, Liverpool Regional Centre- India Building, 31 Water Street, City Centre, Liverpool, L2 0RD, Manchester Regional Centre- 3 New Bailey Square, New Bailey Street, Salford, M3 5AY, Nottingham Regional Centre- Unity Square, Nottingham, NG2 1NL

Job summary

Are you looking for a career change that offers long term development? 

Do you have experience in managing project information? 

Have you got what it takes to join the biggest landlord in government? 

If you’ve answered yes to these, than maybe a career within HMRC’s BIM team could be the career change for you!  

The Systems Information Manager is a new role within our growing BIM team, reporting to our new BIM manager. You’ll be a key part of this team, ensuring the efficient and correct transfer of information from our BIM models to the wider Estates team.  

Part of this role is to collate and distribute building information to other HMRC project teams when changes to the estate are being developed. This is intended to coordinate the exchange of existing building information to these teams for design commission tasks to be carried out.  

You will also be responsible for the collection of new information post project completion and facilitating is handover back to the BIM Model Manager. This ensures that HMRC’s digital estate constantly aligns with our physical one.  
Training for this role will be provided and no previous BIM experience is required. 

See what it’s like to work at HMRC: find out more about us or ask our colleagues a question. Questions relating to an individual application must be emailed as detailed later in this advert.

Job description

As our Systems Information Manager, you will coordinate the information exchange meetings both internally and externally prior to any project taking place. You will be required to make sure that HMRC project managers have all of the relevant building information such as floor plans and schedules before a project begins. 
Working alongside the BIM Model Manager, we want you to be a communication conduit between our BIM Models and the physical Estate and it will be critical that the existing information is used to develop any changes. 
As part of the Estates BIM team ensuring all wider estates teams have access to important building information such as: 

  • Floor plans  
  • Furniture plans  
  • OM Manuals  
  • Warranties  
  • Schedules of quantities  

It will be the Systems Information Managers responsibility to ensure that building information is readily available to HMRC estates staff 

Person specification

Essential Criteria 

  • Demonstrable experience organising transfer of data/information  
  • Strong Microsoft office skills

Desirable Criteria 

  • Experience managing projects through to completion 


We'll assess you against these behaviours during the selection process:

  • Changing and Improving
  • Delivering at Pace
  • Communicating and Influencing

We only ask for evidence of these behaviours on your application form:

  • Changing and Improving
  • Delivering at Pace

Technical skills

We'll assess you against these technical skills during the selection process:

  • Presentation - please outline in a 15 minute presentation how you would implement new ideas and ways of working within an organisation focusing specifically on developing new workflows and processes.
  • Learning and development tailored to your role
  • An environment with flexible working options
  • A culture encouraging inclusion and diversity
  • A Civil Service pension with an average employer contribution of 27%

Find more about HMRC benefits in 'Your little extras and big benefits handbook' for further information or visit Thinking of joining the Civil Service.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.

As part of the application process, you will be asked to complete a name blind CV, a 500-word Personal Statement, and separate 250-word statements addressing the specified behaviours.

Further details around what this will entail are listed on the application form.

Your CV should cover your job history. Your CV will be scored.

Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the essential criteria and person specification outlined in the advert.

The sift will be carried out against the Personal Statement and Behaviours, with the successful candidates being invited to interview.

During the panel interview, you will be asked behaviour-based questions to explore your capabilities in detail, and strength-based questions to explore what you enjoy and your motivations relevant to the role.

This is an example of a strengths-based question:

“It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?”

There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.

Presentation at interview - please outline in a 15 minute presentation how you to implement new ideas and ways of working within an organisation focusing specifically on developing new workflows and processes.

We reserve the right to raise the score required at any stage of the process in order to manage numbers.

Interviews will take place face-to-face.

Sift and interview dates to be confirmed.


To check that you are eligible to apply, review this eligibility information

Important information for existing HMRC contractual homeworkers:

Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.

Reasonable Adjustments 

We want to make sure no one is put at a disadvantage during our recruitment process because of a disability, condition, or impairment. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate. 

If you need a reasonable adjustment or a change to be made so that you can make your application, review this information on reasonable adjustments, and contact as soon as possible.

Diversity and Inclusion

At HMRC we are committed to creating a great place to work for all our colleagues and creating an inclusive and respectful environment that reflects the diversity of the society we serve.

Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role. We’re committed to creating a great place to work for all our colleagues here at HMRC. We want everyone to feel valued and supported to achieve their potential at HMRC.

For more information on how we make this happen, review this information on our culture and values

Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible after considering operational and customer service needs. We can’t guarantee that we can meet all requests to work flexibly, as agreement will be subject to business ability to accommodate, and any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process. 

The Civil Service runs a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.


HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.

Security Update

For more information on the level of security checks we will carry out, review this information on security checks

Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.

Further Information

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.

Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application/s will be withdrawn from the process. 

Duplicate applications for the same vacancy will also be withdrawn.

Transferring into HMRC from Civil Service If you are currently working for an ‘Other Government Department’ (OGD) and would like to consider the impact on your pay when joining HMRC, please see the attached document "Combined T&C and OGD Pay English”, found at the bottom of this advert. Further information on staff transfers can be found on

Problems during the application process 

If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. 

If you think you’ve made a mistake on a short application form (e.g. you’ve ticked the incorrect eligibility box), please contact at least two working days before the vacancy closes. After this, we won’t be able to reopen your application.   

Please use the subject line to insert appropriate wording e.g. Please re-open my application - 325748 & vacancy closing date 04/12/23. Please note that we cannot amend or re-open your application if you have submitted your full application in the interests of fair and open recruitment.

For reasonable adjustments queries or requests, please see details within reasonable adjustments section above.

Feedback will only be provided if you attend an interview or assessment.


Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

Open to UK nationals only.

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

  • Name : Ross WIlliams
  • Email :
  • Telephone : 07977 370975

Recruitment team

  • Email :

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel a department has breached the Recruitment Principles. In the first instance, you should raise the matter directly with the department concerned via If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: Click here

Share this page