Deputy Director Investigation Services

HM Revenue and Customs

Apply before 11:55 pm on Monday 25th September 2023



Reference number



(SCS colleagues may also be considered for end of year and in year non-consolidated performance bonuses subject to individual performance) Please note: Standard Civil Service pay rules apply for existing civil servants.
A Civil Service Pension with an average employer contribution of 27%

Job grade

SCS Pay Band 1

Contract type


Business area

HMRC - CCG - Fraud Investigation Service

Type of role

Operational Delivery

Working pattern

Flexible working, Full-time

Number of jobs available



Belfast, Birmingham, Bristol, Cardiff, Croydon, Edinburgh, Glasgow, Ipswich, Leeds, Liverpool, Manchester, Newcastle-upon-Tyne, Nottingham, Portsmouth, Stratford

Job summary

Within FIS a variety of threats are targeted, including complex offshore evasion, international smuggling of illicit excise goods, enforcement of export controls and sanctions, labour market abuses, VAT and Self-Assessment repayment frauds and a host of other fraud attacks targeted at the tax system.  FIS deploy the full range of powers and approaches to protect funding for UK public services, including arrests and interviews, surveillance and undercover operations, communications interception and financial recovery; The ability to tackle serious fraud plays an important part in building trust in the compliant majority and reinforces the Department`s fair and even-handed approach.

Investigation Services brings mainstream and highly specialist capabilities together to enhance and support the full range of criminal, civil and regulatory investigations into serious tax fraud and money laundering undertaken in FIS.

We are looking for a strong leader with the vision and energy to manage with confidence in a professional service delivery role that guarantees an effective Investigation Services now and for the future.

Job description

Key Responsibilities:

  • As the successful candidate you will be responsible for ensuring that Investigation Services successfully utilises approx. 700 FTE of varying professions, skills and expertise to deliver a trusted high-quality service.
  • FIS delivery of key business targets relies on the availability of specific services, which will be delivered under your leadership. Strong engagement across the FIS Senior Leadership Team, and with wider HMRC and external partners (including private sector providers) will be a key element in driving this forward.
  • As a leader, you will be accountable for ensuring that delivery happens within expected timeframes, which often change at short notice due to completing demands.
  • Some services are required to be delivered to evidential casework standards. Attention to detail is key to this role to ensure the teams you lead are compliant with relevant legislation.
  • You will be also be responsible for improving capability across Investigation Services, expanding and developing the service provision in line with changing demand and evolving technology.
  • You will be accountable for the management of significant budgets, IT licenses and commercial contracts which ensure the delivery of specialist services. Successful workforce planning and sound judgement will be needed to ensure value for money and that available resources meet prioritised demand.
  • You will need to maintain a high level of understanding of the technical work of specialist teams such as data analysis, intelligence analysis and forensic accountancy. This is essential for stakeholder engagement as well as leading with credibility. It will be important that you build and maintain excellent relationships with HMRC professional leads to ensure that best practice is shared and skills remain up to date.
  • Excellent leadership skills with the ability to motivate and inspire to get the best from people.
  • FIS is committed to creating a diverse, inclusive and supportive environment for all colleagues, where HMRC values, behaviours and commitments are demonstrated at every level of the organisation. The successful candidate will play an integral role in ensuring all colleagues feel valued and respected at work; role modelling the behaviours that enable this. 

Person specification

  • We are looking for s you to demonstrate significant experience of working collaboratively with a range of key stakeholders and service providers to inform, support and deliver business needs, both internally and externally.
  • A proven track record of successfully leading large geographically disparate teams within an operational service delivery environment.
  • Excellent leadership and influencing skills to engage confidently in a wide range of situations and develop senior stakeholder relationships, both internally and externally.
  • Commercial acumen in order to successfully manage budgets, contracts, and workforce planning.
  • An ability to prioritise inclusion and development of teams by setting out clearly and effectively the culture and expectations around how teams will work within the command in line with HMRC’s values and commitments.
  • Whilst not essential, it would be desirable to have a working knowledge of criminal justice, civil investigations or regulatory investigations as either a Counter Fraud or Tax Professional.
  • Experience of leading specialist capability and skills such as accountancy, intelligence analysis and data analytics. Whilst not essential, the ability to quickly understand these specialisms and how they support effective business delivery in a compliance context will be needed in this role.
Alongside your salary of £75,000, HM Revenue and Customs contributes £20,250 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Whatever your role, we take your career and development seriously, and want to enable you to build a successful career with the department and wider Civil Service. 

It is crucial that our employees have the right skills to develop their careers and meet the challenges ahead, and you’ll benefit from regular performance and development reviews to ensure this development is ongoing. 

As a Civil Service employee, you’ll be entitled to a large range of benefits.

  • 25 days annual leave on entry, increasing on a sliding scale to 30 days after 5 years’ service. This is in addition to your public holidays.
  • This will be complemented by one further day paid privilege entitlement to mark the King’s Birthday.
  • Interest-free loans allowing you to spread the cost of an annual travel season ticket or a new bicycle.
  • A competitive contributory pension scheme that you can enter as soon as you join and where we will make a significant contribution to the cost of your pension. Your contribution comes out of your salary before any tax is taken and will continue to provide valuable benefits for you and your family if you are too ill to continue to work or die before you retire.
  • Flexible working patterns and access to Flexible Working Schemes allowing you to vary your working day as long as you work your total hours.
  • Generous paid maternity and paternity leave which is notably more than the statutory minimum offered by many other employers.
  • Use of onsite facilities (where applicable).
  • Occupational sick pay.

Selection process details


To apply for this post, you will need to complete an online application by submitting the following:  

  • A CV setting out your career history, with key responsibilities and achievements. Please ensure you have provided reasons for any gaps within the last two years.
  • A Statement of Suitability (no longer than two pages) explaining how you consider your personal skills, qualities and experience provide evidence of your suitability for the role, with reference to the criteria in the person specification.

By not submitting a CV and a Statement of Suitability will mean we only have limited information to assess your application against the person specification. Please ensure both documents contain your full name.

If you encounter any issues with your application or don’t receive an acknowledgement within 48 hours, please contact

Disability Confidence Scheme (DCS)

Candidates applying under the Disability Confidence Scheme are guaranteed an interview if they meet the minimum criteria outlined in the person specification. 

This scheme works in conjunction with the Great Place to Work for Veterans, for former members of the armed services, and the Redeployment Interview Scheme for existing Civil Servants at risk of redundancy. Each scheme works in the same way.


  • An application pre-sift will be conducted by the SCS Recruitment Team followed by an in-depth review by the Vacancy Holder and Panel.
  • The panel will assess and select applicants who  demonstrate the best fit with the role by considering the evidence provided against the criteria set out in the Person Specification. Failure to address any or all of these may affect your application.
  • The closing date for applications is Monday 25th September 2023 and a shortlist decision is expected to be made week commencing 2rd October 2023 All candidates will be notified of the outcome shortly afterwards.
  • All shortlisted candidates will be offered an opportunity to have an informal conversation with the vacancy holder, Richard Las. This is not an assessment phase but is an opportunity for each candidate to gain greater insight into the context of the role. This is optional, but highly recommended.

Use of Data:

As part of the recruitment process, we may share your data and assessment results internally with our SCS Talent team. 

This will provide insight into how to support your development and wider talent management, should you be successful in your application. 

If you do not want your data to be shared please email


If shortlisted for interview, you will be asked to take part in an Individual Leadership Assessment (ILA). 

Assessments don’t result in a pass or fail decision. Rather, they are designed to support the panel’s decision making and highlight areas for further exploration at interview.

Full details of the assessment process will be made available to candidates if shortlisted for interview.

We will send you a copy of any report for any assessment that you may have undergone as part of the recruitment process (where applicable).


You will be asked to attend an interview for a more in-depth discussion of your previous experience and professional competence.

We will also ask you to prepare a 5-minute verbal presentation. Details will be issued in advance of your interview.

Interviews are expected to take place week commencing 23rd October 2023 and will be held in person at a location to confirmed (full instructions will be issued prior to interview).

Regardless of the outcome, we will notify all candidates as soon as possible once all interviews have concluded.

All Criminal Record Checks applications are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

Feedback will only be provided if you attend an interview or assessment.
This role has a minimum assignment duration of 3 years. An assignment duration is the period of time a Senior Civil Servant is expected to remain in the same post to enable them to deliver on the agreed key business outcomes. The assignment duration also supports your career through building your depth of expertise.

As part of accepting this role you will be agreeing to the expected assignment duration set out above. This will not result in a contractual change to your terms and conditions. Please note this is an expectation only, it is not something which is written into your terms and conditions or indeed which the employing organisation or you are bound by. It will depend on your personal circumstances at a particular time and business needs, for example, would not preclude any absence like family friendly leave. It is nonetheless an important expectation, which is why we ask you to confirm you agree to the assignment duration set out above.


Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

  • Name : Robert Gavin
  • Email :

Recruitment team

  • Email :

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel a department has breached the requirement of the Recruitment Principles. In the first instance, you should raise the matter directly with the department concerned. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages:

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