Senior Manager, Strategic Customer Relationship Management, TRACER Team (Secondment Opportunity)- HP1738101HG

National Crime Agency

Closing date: 23 Oct 2017

Reference number



secondment (please see additional information)


Grade 7
NCA G2, Police forces- Chief Inspector and Superintendents.

Contract type


Length of employment

Initially 2 years

Business area


Type of role

Business Management and Improvement

Working pattern

Flexible working, Full-time



Number of posts




About the job

Job description

The NCA is an organisation which leads the UK’s fight to cut serious and organised crime. This includes class A drugs, child exploitation, people smuggling and human trafficking, major gun crime, fraud, cyber crime, money laundering and the corruption that organised criminals use to facilitate these crimes.

We work to imprison serious criminals, and use many other tactics to disrupt crime and keep people safe. In particular, we want to ensure crime doesn’t pay and that it’s harder to commit. We also draw on innovative new approaches to prevent crimes from happening in the first place.

We expect our Officers to work to the highest standards of behaviour in everything they do.

Our values and behaviours are:

Flexibility – seeking continuous improvements to the way that we work, adapting to find solutions to difficult problems.

Integrity – acting with the highest standards of integrity and professionalism.

Respect – treating everyone with dignity and respect, valuing diversity, working in partnership, and sharing knowledge and best practice.

Serving the public – being proud to put the public interest at the centre of everything we do.

Transparency – being truthful, open and accountable for our actions.

The TRACER (Threat and Risk Assessment, Capability Exploration and Research) function is being established within the National Crime Agency (NCA) ) to support the development of specialist digital investigative capabilities. TRACER has two primary functions: Threat and Opportunity Management (ThaOM) and Strategic Customer Relationship Management (SCRM).

The following roles have been created to work with the SCRM lead to act as a single point of contact for a subset of TRACER’s strategic partners, under the overall management of the SCRM Lead.

Grade & Role Title: G2 - Senior Manager, Strategic Customer Relationship Management, TRACER Team, Intelligence Collection, Intelligence Command.
Vacancy Reference Number: HP1738101HG
Open to: Chief Inspectors and Superintendents on Secondment. Loan opportunity for Civil Servants or secondment for External Staff on a lateral or promotional basis
Location: Flexible - with regular travel to London
Closing Date: Midday Monday 23rd October 2017
Generic Role Profile Number: RP12552
Number of Positions: x3
Salary: Where existing Civil Servants apply on loan to the NCA at the equivalent grade or promotion Civil Service pay principles will apply. If applying on secondment from another organisation the salary offered will be a salary match within the NCA Grade 2 pay band £52,008- £66,822 or the base of NCA Grade 2, whichever is greater.

Role summary:

As part of the TRACER function, responsible for coordinating engagement across the Communications Data (CD) and Lawful Intercept (LI) partnership customers. To ensure that customers are content with the provision of national CD/LI services; they are adequately prepared for the adoption of new national services and their strategic requirement set is reflected within the CD LI service portfolio.

Significant travel within the UK will be required

Essential at Entry:

Ability to obtain DV STRAP clearance

Desirable at Entry:

Digital Investigations training or equivalent experience
Operational Policing or Law Enforcement experience in a covert environment.
Management / Leadership trained or ability/potential to achieve pass marking.


We'll assess you against these competencies during the selection process:

  • Behaviour 1: Communication
  • Behaviour 2: Teamwork and Partnership
  • Behaviour 3: Personal Accountability
  • Behaviour 4: Negotiating and Influencing
  • Behaviour 5: Innovation
  • Technical Criteria 1: Detailed understanding of how law enforcement obtains and uses information related to the digital communications of persons of interest; and understanding of the value this provides to operations.
  • Technical Criteria 2: Building and maintaining relationships
  • Technical Criteria 3: Experience of the identification and documentation of strategic change drivers and readiness in organisations, including capability audits and impact assessments.



Civil Service pension schemes may be available for successful candidates.

Things you need to know


Successful candidates must meet the security requirements before they can be appointed. The level of security needed is developed vetting.


Successful candidates will be expected to have a medical.

Nationality statement

Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules.

If you're applying for a role requiring security clearance please be aware that foreign or dual nationality is not an automatic bar. However certain posts may have restrictions which could affect those who do not have sole British nationality or who have personal connections with certain countries outside the UK.

Nationality requirements

Open to UK nationals only.


Candidates in their probationary period are eligible to apply for vacancies within this department.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Contact point for applicants

for recruitment queries and queries regarding the advertised salary please contact Hayley Grey-0117 372 0083

Sift/interview dates and location

Shortlisting: w/c 23/10/2017
Interviews: w/c 09/11/2017

Further information

To apply:

Please carefully read all the information on this advert and the attached documents.

Candidates must fully complete the attached two forms to be considered for this vacancy:

• External Application Form
• Equality & Diversity Form

Please return both documents to mailbox no later than 12.00hrs Midday on 23/10/2017.

If you already work for the NCA and wish to apply for this role you must complete the Internal Application Form found on the NCA intranet.

The Application Form, Guidance Notes, Role Profile and Personal Qualities Framework (PQF) should be attached. If they are not or you cannot download them please email for an application pack

To ensure that your application / emails regarding this vacancy are actioned please ensure that the title of the email contains the vacancy reference number HP1738101HG.

Should an application arrive after the stated deadline it will not be included in the recruitment process, regardless of the reason.

Should you be successful at short listing but cannot attend on the date/time allocated to yourself for an interview date The Recruitment Team cannot guarantee an alternate date, regardless of the reason.

If you wish to make a complaint in relation to any stage of the recruitment and selection process please email please ensure that you refer to the campaign reference number. If you remain dissatisfied following the outcome of your complaint you have the right to contact the Civil Service Commission to pursue it further.

To be considered, you will need to successfully complete SC clearance before commencing the role and DV STRAP clearance within the first 12 months as part of your probation period.
You will also be required to undertake a mandatory pre-employment substance misuse test and achieve a satisfactory result.


The NCA is a Disability Confident Employer. If you would like this application form in a different format, please contact the Recruitment Team using the details shown towards the end of the form or email:-
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission Recruitment Principles. Further information about the Recruitment Principles can be found on
The NCA complies with and expects all its employees to reflect the values outlined in the Civil Service Code, for further information please review the code.

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