Technical Product Manager

UK Hydrographic Office

Apply before 11:55 pm on Wednesday 26th May 2021

 

Reference number

114108

Salary

£33,287

Grade

Higher Executive Officer

Contract type

Fixed Term

Length of employment

18 months

Business area

UKHO - Customer

Type of role

Administration / Corporate Support
Customer Insight

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of posts

4

Location

South West

About the job

Summary

The UKHO is a great place in which to explore your career potential. Providing high quality marine geospatial information and data to the seafaring industries, our products are used to navigate the waters safely – ultimately enabling a multitude of clients to achieve optimum results and drive their organisations’ profitability.

While our projects are career-defining, the work/life balance that we can offer you is equally exceptional. From a brand-new office building that provides a comfortable work environment, hybrid working from home and flexitime, the opportunities open to you at UKHO are hard to beat.

We are looking for four Technical Product Managers to join our existing established team of seven. As a Technical Product Manager, you will act as business subject matter experts on our current and future digital products design, functionality, and process road map during the transitional period. We are looking for people who have the aptitude for understanding technical infrastructure; we will train you on the technical infrastructure that supports our products and services.

Job description

The UK Hydrographic Office (UKHO) is a world leading centre for hydrography, specialising in marine geospatial data to support safe, secure, and thriving oceans.

As a trading fund of the Ministry of Defence, we support defence, safe maritime navigation, and marine development around the UK and worldwide. Working with a wide range of partners, we source, process, and provide access to data ranging from seabed to surface. We make this data available through our ADMIRALTY Maritime Data Solutions – a portfolio of world leading charts, publications, and data sets, found on over 90% of ships trading internationally.

Everything we do is underpinned by our core values: together, responsibility, excellence, and discovery. These are the guiding principles that help us work together to achieve our goals.

As a Technical Product Manager, you will be working on our existing and new Navigational & No-Navigational Services and will be responsible for technical product support. Using your in- depth knowledge of the various end to end processes that support ADMIRALTY Products and services, not only will you provide technical support to users, but also tactical resolutions to problems.

Aside from playing a key role in the design, development, and testing of products to ensure successful delivery, you will also be responsible for transferring knowledge through training and documentation to sales and distributors, as well as developers.

This role offers a great opportunity to become involved in new and evolving products, as well as services. Working at a fast paced environment where no two days are the same, you will be joining a supportive and collaborative team environment.

Responsibilities

You will be able to effectively communicate technically complex information and concepts to a wide range of stakeholders with varied understanding and knowledge. Through building positive working relationships, you will manage stakeholder expectations and be able to understand the impact of your decisions. You will also be able to quickly develop a strong technical knowledge base of our products and services, which will enable you to provide specialised input into the customer division, as well as the wider team.

You will be responsible for:
› Providing technical support on ADMIRALTY digital products and services to Customer Services, distributors, application developers and the wider UKHO Business.
› Identifying and designing improvements to UKHO products, services and processes.
› Supporting development, testing and deployment to deliver clear benefit to internal and/or external customers.
› Working with Product Owners within an Agile development team, and business users along the 18-month roadmap for the Admiralty Digital Delivery Service & S-1XX new services when required.
› Providing specialised input into Customer and wider UKHO projects, providing the voice of the customer, and acting as senior user to accurately represent business process requirements.
› Supporting coordination of the restoration of normal service as appropriate, including providing out-of-hours support to system/service deployments and major incident resolution.


Full brief of the Behaviours, strengths, ability, knowledge, skills, and experience required:

Technical
› Aptitude for understanding technical infrastructures through which products and services are delivered.

Behaviours (Civil Service Level 3)
› Leadership: Can take ownership for communicating and resolving issues that are affecting Customers.
› Delivering at pace: Responding promptly to changing demands and prioritise to maintain delivery.
› Managing a quality service: Delivering high quality outcomes that meet Customer’s needs, whilst giving value for money.
› Working together: Working collaboratively with colleagues to deliver timely solutions for Customers


Things you need to know
• This role is open to full time, part time, job share. The UKHO will consider flexible working or workplace adjustments, where appropriate.
• Security – successful candidates must pass a disclosure and barring security check and gain a Security Clearance and or a Developed Vetting Clearance
• This position is a Fixed Term position non-reserved post which is open to full time, part time and job share candidates. The role will be contractually based at our Head Office in Taunton. We are working remotely at present but envisage a hybrid working model post pandemic whereby you will be able to balance your work location between working remotely and in the office. You must be able to travel to the office as and when required.
• Please note that we have four vacancies available and are looking for successful applicants to start in two phases, between May and September 2021.


Pay

External applicants:
New Entrants to the Civil Service will be expected to join at the salary minimum of the grade for which they applied. If an applicant at the offer stage wishes to negotiate higher starting pay, they will be required to submit a case with supporting evidence; UKHO will consider the case against several factors, including our total reward and benefits offering, the difficulty of recruiting the role and scarcity of skills. Higher starting pay will only be considered if the salary range (i.e. the minimum and maximum) for the role, and/ or specific allowance, has been advertised.

Internal Staff :
Those who are successful for a level graded role will retain their current salary.
Those who are successful for a higher graded role will have their promotion salary calculated.
Further information can be found in the attached document “Additional Pay Information”

Existing civil servants from other government departments (OGDs): are subject to UKHO’s internal pay policies. Further information can be found in the attached Document “Additional Pay Information”.

This is a Ministry of Defence non-reserved post and although open to UK, British Commonwealth and European Economic Area nationals, successful applicants will require a security clearance (SC) and therefore need to have resided in the UK for a minimum of 12 consecutive months within the last 5 years.

Nationality Statement:
Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules.
If you’re applying for a role requiring security clearance, please be aware that foreign or dual nationality is not an automatic bar. However certain posts may have restrictions which could affect those who do not have sole British nationality or who have personal connections with certain countries outside the UK.

Behaviours

We'll assess you against these behaviours during the selection process:

  • Leadership
  • Delivering at Pace
  • Managing a Quality Service
  • Working Together

Technical skills

We'll assess you against these technical skills during the selection process:

  • Aptitude for understanding technical infrastructures through which products and services are delivered

Benefits

We offer a range of benefits to support your lifestyle, including generous leave allowances, flexible working hours, a lift-share scheme and regular training and development opportunities.

Working for UKHO, you could enjoy the following range of benefits: 26.5 annual leave, increasing after five years service.

Flexible working options include: Flexible working hours scheme, that includes up to two days per month Flexi leave, remote working, part-time working, job sharing, paid special leave, career breaks and unpaid leave.

We offer maternity, adoption and or shared parental leave of up to 26 weeks full pay, followed by 13 weeks statutory pay and a further 13 weeks unpaid leave; plus paternity leave of up to two weeks full pay, subject to certain qualifying criteria.

We also offer a brand new state of art award-winning building.

Things you need to know

Security

Successful candidates must pass a disclosure and barring security check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.

See our vetting charter.
People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Experience and Technical skills.
This vacancy is using success profiles, and will assess your Behaviours, Strengths, experience, and Technical Skills. The selection process will be designed specifically for the role. As a result, your assessment could include:
• An interview with a presentation

Short-list Criteria

You will be shortlisted and interviewed against the following profiles:
Technical
• Aptitude for understanding technical infrastructures through which products and services are delivered.

Behaviours (Civil Service Level 3)
• Leadership: Can take ownership for communicating and resolving issues that are affecting Customers.
• Delivering at pace: Responding promptly to changing demands and prioritise to maintain delivery.
• Managing a quality service: Delivering high quality outcomes that meet Customer’s needs, whilst giving value for money.
• Working together: Working collaboratively with colleagues to deliver timely solutions for Customers

The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential to be successful for the post. You will therefore be tested on this at interview.

You will also be asked to complete a presentation, as part of the interview process, which will assess the above profiles.

Closing date extended!
We anticipate short listing to take place week commencing 24th May 2021.
Interviews planned for week commencing 7th June 2021.

We will try to meet the dates set out in the advert. There maybe occasions when these dates change. You will be provided with sufficient notice of the confirmed dates.

Further Information

We have adopted anonymised recruitment. This means that your name, date of birth and other personal details will not be seen by the sift panel.

We may hold a merit (reserve) list for up to 6 months. During this time, if a similar role is identified and you have been placed on the merit list you may be considered for the post.

It is likely we will be able to start your employment with BPSS clearance (your clean DBS certificate and satisfactory references that we will obtain) before your SC/DV clearance is successful – this is called a conditional offer.

You will be presented with an unconditional offer only once you have obtained the necessary level of clearance for the role.

If your fail to gain SC/DV clearance, whichever is appropriate for the role you have applied for, your employment with UKHO will be terminated immediately.

Our ability to start employment on a conditional basis is subject to the specific requirements of the role and cannot be guaranteed; please contact our recruitment team if you would like further information: Recruitment.queries@ukho.gov.uk

Please note, if you have not been resident in the UK for the last 5 years (for SC clearance) or for the last 10 years (for DV clearance) then you may be requested to supply the information below:
• Evidence of your actual overseas residence (bills or rental agreements confirming addresses etc)
• Police Certificate providing confirmation that no criminal record is held in the overseas country of residence.
• Reference/Confirmation of employment from an employer in the overseas country of residence.
• Reference/Confirmation of residence or travel from friends, companions or fellow travellers that have knowledge of or have been in the company of you, when resident outside of the UK.
• Reference from a UK based organisation maintaining contract with a sponsorship of you, while residing overseas


Disability Confident – Guaranteed Interview

UKHO embraces diversity and promotes inclusion and equality of opportunity. We are a Disability Confident employer, which includes offering a guaranteed interview to candidates with disabilities, providing they meet the minimum selection criteria.

By ‘minimum selection criteria’ we mean that the evidence you provide in your application must demonstrate that you meet the minimum pass mark, set by the short-list panel, for each criteria listed in the ‘short-list’ section, above. The short-list panel will not be made aware of any disability you may choose to declare; this information will be processed solely by HR, in accordance with Data Protection legislation.

If you are a disabled candidate, please ensure you complete the Equality and Diversity form or inform our HR department, at recruitment.queries@ukho.gov.uk, if you wish to be considered under the Disability Confident guaranteed interview scheme.


Civil Service Recruitment

From 01/10/2020, UKHO’s HR Department is to provide a Fair Processing Notice (FPN) to all new applicants after they have been successful at interview.
These candidates will be informed that, as one aspect of pre-employment screening, their personal details – name, NINO and date of birth - will be checked against the Civil Service Resourcing Extract Internal Fraud Database (IFD) and that anyone included on the IFD will be refused employment unless they can show exceptional circumstances.

UKHO’s HR Department will also include the FPN wording advising of the check against the extract IFD in the advert for employment for the pilot departments.

UKHO’s HR Department will, on behalf of the vacancy holder, inform applicants when they are refused employment because of their inclusion in the IFD.

Civil Service Commission
Recruitment into the Civil Service is governed by the Civil Service Commission which has two key functions.
? To maintain the principle of selection for appointment to the Civil Service on merit on the basis of fair and open competition.
? To promote an understanding of the Civil Service Code which sets out the constitutional framework in which all civil servants work and the values they are expected to uphold, and to hear and determine appeals made under it. More detailed information can be found at on the Civil Service Commission website: http://civilservicecommission.independent.gov.uk

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :
Name :  recruitment.queries@ukho.gov.uk
Email :  recruitment.queries@ukho.gov.uk
 
Recruitment team :
Email :  recruitment.queries@ukho.gov.uk

Further information

The Department’s recruitment processes are underpinned by the requirement of selection for appointment based on merit, open and fair competition as outlined in the Civil Service Commissioners’ Recruitment Principles, details of which can be found at http://civilservicecommission.independent.gov.uk If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, you should contact the UKHO’s Recruitment Team, Human Resources, Admiralty Way, Taunton, Somerset TA1 2DN or email recruitmentqueries@ukho.gov.uk , in the first instance. If you are not satisfied with the response you receive you can further contact the Civil Service Commission at: Email: civilservicecommission.independent.gov.uk or in writing to: Civil Service Commission, Room G/8, 1 Horse Guards Road, London SW1A 2HQ

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