Supplier Manager

HM Revenue and Customs

Apply before 11:55 pm on Monday 30th January 2023



Reference number



£41,782 - £48,566
National salary: £41,782-£44,932. London salary £45,170- £48,566. New entrants to the Civil Service will join on the minumum payscale for their payrange.

Job grade

Senior Executive Officer

Contract type


Business area

HMRC - CDIO - Customs, Borders and International

Type of role


Working pattern

Flexible working, Full-time, Job share, Part-time

Number of jobs available



Bristol, Cardiff, Edinburgh, Manchester, Newcastle-upon-Tyne, Nottingham, Stratford

Job summary

At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. 

We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.

See what it’s like to work at HMRC: find out more about us or ask our colleagues a question. Questions relating to an individual application must be emailed as detailed later in this advert.

Do you have recent experience of working in a supplier/contract management function?

If so, continue reading to find out more about this fantastic opportunity to join HMRC - one of the largest and most dynamic IT infrastructures in Europe, and we are now one of the most digitally advanced tax authorities in the world.

The Borders and Trade Delivery Group are responsible for the end-to-end service management and development of over 140 separate services from the generation of Trade Statistics to the administration of Customs and Excise duties

This is an exciting opportunity where you will be supporting a large scale and radical change Portfolio that will have a profound impact for both our customers and our staff.

The services we provide are essential to the effective delivery of Programmes and Projects right across a very diverse and complex Portfolio with some very challenging deliveries.

Our Supplier Management team work within Workforce and Finance Services delivering within a complex supplier environment, these frameworks enable supplier interactions to be governed, including but not limited to such requirements as licensing, professional services and outcome-based statements of work.

Job description

As a Supplier Manager you will:

Have responsibility for Operationally Managing/Leading our Tier 1 and Tier 2 contracts. You will manage these contracts in line with the Supplier Management Practice principles, standards, and processes along with external regulations such as GDPR. In connection you will support both Supplier Management Leads as well as provide support to Supplier Management Associates in the management of Tier 3 and/or Tier 4 contracts as appropriate.

You will work closely with Commercial, strategic business partners, Finance, Security, Service Level Management, Delivery areas, Major Programmes, Service Owners, Senior Responsible Officers and various suppliers to provision timely and accurate reporting of supplier performance.

You will ensure business requirements are captured and reviewed, and where appropriate engage suppliers to impact these requirements in accordance with SLAs within the contract.

Supporting some of HMRCs national critical infrastructure our Tier 1 and Tier 2 contracts require construable oversight and management to ensure the seamless provision of quality products and services.

You will be responsible for ensuring performance obligations are met in the operations space. You will do this by having meetings with your suppliers and key individuals to understand supplier performance. Therefore, it is vital you are passionate about building positive relationships and overcoming hurdles to provide solutions.

It is an exciting time to join CDIO in the Supplier Management space as we are building our Practice and Profession. You will be joining a community which is continually evolving and maturing.

  • Facilitate Operational Performance Boards.
  • Work with key collaborators to ensure operational obligations are met in line with the Supplier Management Practice standards.
  • Performance management of any Key Performance Indicators (KPI) or Service Level Agreements (SLAs).
  • Drive continual improvements.
  • Support the business area and commercial with the renewal, extension, new procurements, mobilisation and contract exit.
  • Provide reasoned, timely and well researched advice to stakeholders.
  • Ensure the Senior Responsible Officer (SRO) is aware of supplier performance, risks, issues, and decisions.
  • Business Continuity and transition planning.
  • Identify and manage operational risk.
  • Ensure plans to improve operational performance and reduce risk are in place and are regularly reviewed by both the organisation and the strategic supplier.
  • Fully understand the delivery groups ongoing and future supplier requirements and share with supplier.
  • Report to Cabinet Office on performance (where applicable).
  • Manage budgetary control, and invoice approval in conjunction with Finance processes.
  • Ensure payments to suppliers are made on time, reflect contract terms, and are subject to robust assurance controls and counter fraud policy.
  • Support the development of the Supplier Management Practice.
  • Embrace new technologies and digital tools to improve my own productivity and ensure best practice is shared across the team to support others do the same.
  • Line Management responsibilities as required.
  • Attend/participate in team meetings and face to face events, sometimes requiring travel and overnight stays were appropriate.

Strategic Supplier Relationship Management (SSRM)

  • Escalation of risks and issues.
  • Ensure the Accountable Responsible Officer (ARO) is aware of supplier performance, risks, issues, and decisions.
  • Support commercial SSRM activities for Strategic Suppliers.
  • Support or facilitate in the appropriate SSRM governance.

Person specification

Essential Criteria:

  • Recent and extensive experience of working in a Supplier/Contract Management function and/or Commercial encompassing a range of supplier contracts in a multi supplier environment.
  • You will have demonstrable experience of driving requirements from identification through to completion in a diverse technical supplier environment, understanding the principles of operational delivery.
  • Good interpersonal skills with strong and demonstrable experience of managing a wide range of internal and external stakeholders including engaging at a senior level.
  • The ability to manage multiple, conflicting priorities and delivering to timely deadlines.
  • A willingness to complete relevant training for new role within a reasonable agreed period of time.

Desirable Criteria:

  • Evidence of continuous improvement through innovation and creativity.
  • Government procurement, incl. Government Sourcing Frameworks, and operational contract/supplier management experience.
  • Line Management experience would be an advantage.
  • Evidence of embracing new technologies and digital tools to improve own and others productivity
  • Commercial Contract/Supplier Management training at Practitioner/ Expert level
  • ITIL4 Foundation Certification.
  • Learning and development tailored to your role.
  • An environment with flexible working options.
  • A culture encouraging inclusion and diversity.
  • A Civil Service pension with an average employer contribution of 27%.

Team members that are moving offices as a result of the Locations Programme will be entitled to a Moves Adjustment Payment for three years where they incur additional costs. This is calculated based on the difference between the costs of travelling to and from the new and old office, over a weekly period. You will get more detail on this as part of targeted locations move communications.

Find more about HMRC benefits in 'Your little extras and big benefits handbook' for further information or visit Thinking of joining the Civil Service.

Selection process details

This vacancy is using Success Profiles, and will assess your Strengths and Experience.

As part of the selection process, you will be asked to:

  • Complete a CV listing your previous roles limited to 100 words per role.
  • Skills and Experience section on the CV should be no more than 750-words.
  • A 750-word Personal Statement evidencing how your skills and experience match the essential criteria we are looking for. This should showcase how you would meet the job criteria and specification set out in the advert.

As part of the application process, you will be asked to complete a CV and a 750-word Personal Statement.

The CV, Skills and Experience section will be given a combined score.    

Please Note: Applicants not adhering to the format/criteria will not progress to sift.

An initial sift on the Personal Statement may be held if a large number of applications are received. If your application progresses to a full sift, all sift criteria will then be considered

At full sift your CV and Personal Statement will be assessed, with successful applicants invited to interview

Interviews will follow a blended approach assessing your suitability for the role using experience and strengths.

Interviews will take place via Teams.

Sift and interview dates to be confirmed.

Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. The inbox to contact is:  - Use subject line to insert appropriate wording e.g. Please re-open my application - 260546 & vacancy closing date 30/01/2023.

Security Update

If you are successful and transferring from another Government Department, we will carry out a check of your identity, nationality, and immigration status (including the right to work in the UK) and a criminal record check before confirming your appointment. 

Successful candidates must pass a Disclosure and Barring Security Check/Disclosure Scotland. Please note that HMRC have an exemption under the Rehabilitation of Offenders Act 1974, which enables us to make enquiries about both unspent and spent convictions. 

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service /Disclosure Scotland on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing stating the job reference number in the subject heading. 

For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. 

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

HMRC transformation

HM Revenue and Customs is currently going through an exciting ten-year transformation programme to create a tax authority fit for the future. As part of this, we are committed to providing high-quality jobs and giving employees a great place to work, whichever location you work from. 

HM Revenue and Customs has made significant progress with its plans to locate in 14 large, modern, flexible offices, equipped with high-speed digital infrastructure supporting improved customer service and compliance activity. These collaborative workspaces will enable smarter working and great training and development facilities, allowing for the sharing of expertise, local training, promotion, and provide great ongoing career development opportunities. 

These offices will be located in central locations in the following towns and cities close to accessible transport links: Glasgow, Edinburgh, Belfast, Newcastle, Leeds, Liverpool, Manchester, Nottingham, Birmingham, Bristol, Cardiff, Croydon, Portsmouth and Stratford.  

In addition, there will also be a small number of specialist sites where the work cannot be done anywhere else, in Gartcosh (near Glasgow), Telford, Ipswich, Worthing and Dover, as well as our headquarters in central London. What’s more, our Welsh language service has people located in Porthmadog, as well as Cardiff. 

We are letting you know about our future plans because if you are recruited into an office that is not one of these locations, you will be expected, subject to HM Revenue and Customs applicable policies, to move to one of these locations in the future. In some cases, this will be via one of our nine transitional sites. 

For more information please contact the vacancy holder.

Terms and Conditions

We really hope you decide to apply for this role. If you’re successful you need to know that in February 2021 members of recognised trade unions (ARC and PCS) voted to approve a pay and contract reform offer. This means that HMRC will adopt new terms and conditions for all colleagues as part of a multi-year pay deal and contract offer, the pay deal period is 01 June 2020 – 31st May 2023 and terms and conditions changes take place from the 01 June 2021 onwards. These terms will apply to colleagues who already work in HMRC and if you join us, it will apply to you too. We’ve put together a summary of the key changes that will be made and you can find this attached to the Job Advert.  


If you are currently working for an OGD and would like to consider the impact on your pay when joining HMRC, please see the attached document "Pay on Transfer from OGD" for further information. (Please note the attached document could also be called “Combined T&C and OGD Pay English”) 

New entrants are expected to join on the minimum of the pay band. 

Further Information

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement this will be tested as part of the selection process. 

A reserve list may be held for a period of 12 months from which further appointments can be made. 

After interview, a single merit list will be created and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.

Any move to HMRC from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility here.

HMRC welcomes applications from those who need to work a more flexible arrangement and will agree to requests where possible, taking into account our operational and customer service needs. We can’t guarantee that we can meet all requests to work flexibly, as agreement will be subject to business ability to accommodate, and any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. 

Important information for existing HMRC contractual homeworkers:

Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.

Reasonable adjustment

We want to make sure no one is put at a disadvantage during our recruitment process because of a disability, condition or impairment. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate. Please see our Disability Matters: How we can support you during our selection process booklet for more details. 

If you need a change to be made so that you can make your application, you should:

  • Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs.
  • Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Feedback will only be provided if you attend an interview or assessment.


Successful candidates must pass a disclosure and barring security check.
People working with government assets must complete basic personnel security standard checks.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
This vacancy is part of the Great Place to Work for Veterans initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

  • Name : Kelly Roger
  • Email :

Recruitment team :

  • Email :

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel a department has breached the requirement of the Recruitment Principles. In the first instance, you should raise the matter directly with the department concerned via If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: Click here

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