Head of Estate

HM Revenue and Customs

Apply before 11:55 pm on Tuesday 31st January 2023



Reference number



£52,598 - £59,294

Job grade

Grade 7

Contract type


Business area

HMRC - CFO Group - Estates

Type of role


Working pattern


Number of jobs available




Job summary

At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. 

We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.

See what it’s like to work at HMRC: find out more about us or ask our colleagues a question. Questions relating to an individual application must be emailed as detailed later in this advert.

Job description

As the Head of Estates for Birmingham you will lead the Workplace Operations Birmingham Regional Team to deliver successful operations within the high-profile Government Hub of 3 Arena Central and the Regions Specialist Site in Telford.

You will lead on engagement with senior stakeholders and building users across HMRC and other Government Departments. You will have responsibility for making, supporting, and implementing a wide range of decisions impacting the customer experience, providing a first class building and excellent services for our customers.

Person specification

Here are some of the things you'll be responsible for as our Head of Estates:  

      • The post holder is responsible for developing and maintaining positive stakeholder relationships and highly delivering customer-focussed accommodation and related services. 
      • In addition, the role represents the senior Estates presence within the Region and the post holder will need to deliver in all aspects of that leadership role.
      • Collaborate with senior colleagues to benchmark performance of a range of contracts with Estates and against other Government Departments
      • Lead the Regional Centre Estates team under the direction of the Head of Workplace Central.
      • Delivering best in class customer-focussed services across all of the HMRC estate, leading on the regular stakeholder and customer relationships and communications.
      • Lead discussions / negotiations on complex customer issues with senior customers and other interested parties.
      • Provide operational FM capability to ensure that HMRC buildings remain fully operational and fit for use 24/7.
      • Give assurance to the Estates Senior Leadership Team on a safe estate including safe systems of work and compliance with all statutory obligations across all HMRC managed buildings.

      Person Specification 

       Essential Criteria: 

        • A proven track record of operating at a strategic level delivering Estates Services across complex sites
        • Demonstration of strong customer relationship management dealing with a diverse range of challenging stakeholders at a senior level
        • Conversant with operating Building Management and Environmental Management Systems
        • Experience of managing and developing a multi-disciplinary team
        • Proven track record of analysing and resolving problems, developing opportunities, and implementing innovate solutions/approaches
        • Demonstration of high performing teamwork, implementing initiatives and working on own judgement and decisions

        Essential Qualifications:  

        If not already held, you must be willing to obtain Certificate of the Institute of Workplace and Facilities Management (IWIFM) at Level 6 or equivalent within 24 months of take up duty. 


        • CMI Level 5
        • NEBOSH

        National Security Vetting 

        Once in post, the successful candidate will be required to successfully obtain National Security Vetting clearance at Security Check (SC) level. The offer of permanent employment in this role is conditional upon achieving the required level of vetting clearance. 

        Working Pattern 

        To achieve our Customer Service ambitions the successful candidate for this vacancy will be expected to work full-time, in a flexible way. This would see staff routinely working Mon-Fri but allow flexibility for evening work up to 8pm and occasional Saturday work in line with business need. 
        In addition to this, you will need to be available for out of hours ‘On Call’ as needed in order to respond to any incidents. 

        Due to operational needs, these posts are full-time; however applicants who need to work a more flexible arrangement are welcome to apply. We can’t guarantee that we can meet all requests to work flexibly, as agreement will be subject to business ability to accommodate, and any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.


        We'll assess you against these behaviours during the selection process:

        • Managing a Quality Service
        • Working Together
        • Making Effective Decisions

        Technical skills

        We'll assess you against these technical skills during the selection process:

        • 1. Property Professional Expertise
        • Learning and development tailored to your role
        • An environment with flexible working options
        • A culture encouraging inclusion and diversity
        • A Civil Service pension with an average employer contribution of 27%

        Team members that are moving offices as a result of the Locations Programme will be entitled to a Moves Adjustment Payment for three years where they incur additional costs. This is calculated based on the difference between the costs of travelling to and from the new and old office, over a weekly period. You will get more detail on this as part of targeted locations move communications.

        Find more about HMRC benefits in 'Your little extras and big benefits handbook' for further information or visit Thinking of joining the Civil Service.

        Selection process details

        This vacancy is using Success Profiles, and will assess your Behaviours, Strengths, Experience and Technical skills.

        The Sift  

        As part of the application process you'll complete a CV and a 500-word personal statement. Please note that your CV and personal statement should be aligned to the person specification within the advert and the Specialist Knowledge & Experience within the role profile. 

        Sift, Interview Dates and Location 

        We aim to conduct the sift within 2 weeks of the advert closing and interviews will be scheduled approximately 10 working days following the sift. You will be informed of the interview location if you are successful at sift. 

        The Interview 

        Candidates invited to interview will undertake a blended assessment against the Civil Service Success Profile Behaviours Framework and the Success Profile Strengths Dictionary. We will also be including a Government Property Profession Technical Skill. 

        Full details on how to prepare for the interview are included in the candidate pack below. 

        Sift and interview dates to be confirmed. 

        Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. The inbox to contact is: hmrcrecruitment.grs@cabinetoffice.gov.uk  - Use subject line to insert appropriate wording e.g. Please re-open my application - 258289 & vacancy closing date 30/01/2022.

        Security Update

        If you are successful and transferring from another Government Department, we will carry out a check of your identity, nationality, and immigration status (including the right to work in the UK) and a criminal record check before confirming your appointment. 

        Successful candidates must pass a Disclosure and Barring Security Check. Please note that HMRC have an exemption under the Rehabilitation of Offenders Act 1974, which enables us to make enquiries about both unspent and spent convictions. 

        In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service  on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading. 

        Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. 

        A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

        Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.

        HMRC transformation

        HM Revenue and Customs is currently going through an exciting ten-year transformation programme to create a tax authority fit for the future. As part of this, we are committed to providing high-quality jobs and giving employees a great place to work, whichever location you work from. 

        HM Revenue and Customs has made significant progress with its plans to locate in 14 large, modern, flexible offices, equipped with high-speed digital infrastructure supporting improved customer service and compliance activity. These collaborative workspaces will enable smarter working and great training and development facilities, allowing for the sharing of expertise, local training, promotion, and provide great ongoing career development opportunities. 

        These offices will be located in central locations in the following towns and cities close to accessible transport links: Glasgow, Edinburgh, Belfast, Newcastle, Leeds, Liverpool, Manchester, Nottingham, Birmingham, Bristol, Cardiff, Croydon, Portsmouth and Stratford.  

        In addition, there will also be a small number of specialist sites where the work cannot be done anywhere else, in Gartcosh (near Glasgow), Telford, Ipswich, Worthing and Dover, as well as our headquarters in central London. What’s more, our Welsh language service has people located in Porthmadog, as well as Cardiff. 

        We are letting you know about our future plans because if you are recruited into an office that is not one of these locations, you will be expected, subject to HM Revenue and Customs applicable policies, to move to one of these locations in the future. In some cases, this will be via one of our nine transitional sites. 

        For more information please contact the vacancy holder.

        Terms and Conditions

        We really hope you decide to apply for this role. If you’re successful you need to know that in February 2021 members of recognised trade unions (ARC and PCS) voted to approve a pay and contract reform offer. This means that HMRC will adopt new terms and conditions for all colleagues as part of a multi-year pay deal and contract offer, the pay deal period is 01 June 2020 – 31st May 2023 and terms and conditions changes take place from the 01 June 2021 onwards. These terms will apply to colleagues who already work in HMRC and if you join us, it will apply to you too. We’ve put together a summary of the key changes that will be made and you can find this attached to the Job Advert.  


        If you are currently working for an OGD and would like to consider the impact on your pay when joining HMRC, please see the attached document "Pay on Transfer from OGD" for further information. (Please note the attached document could also be called “Combined T&C and OGD Pay English”) 

        New entrants are expected to join on the minimum of the pay band. 

        Further Information

        Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement this will be tested as part of the selection process. 

        A reserve list may be held for a period of 12 months from which further appointments can be made. 

        Any move to HMRC from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility here.

        HMRC welcomes applications from those who need to work a more flexible arrangement and will agree to requests where possible, taking into account our operational and customer service needs. We can’t guarantee that we can meet all requests to work flexibly, as agreement will be subject to business ability to accommodate, and any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.

        If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

        Important information for existing HMRC contractual homeworkers:

        Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.

        Reasonable adjustment

        We want to make sure no one is put at a disadvantage during our recruitment process because of a disability, condition or impairment. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate. Please see our Disability Matters: How we can support you during our selection process booklet for more details. 

        If you need a change to be made so that you can make your application, you should:

        • Contact Government Recruitment Service via hmrcrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
        • Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

        Feedback will only be provided if you attend an interview or assessment.


        Successful candidates must pass a disclosure and barring security check.
        Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.

        See our vetting charter.
        People working with government assets must complete basic personnel security standard checks.

        Nationality requirements

        This job is broadly open to the following groups:

        • UK nationals
        • nationals of Commonwealth countries who have the right to work in the UK
        • nationals of the Republic of Ireland
        • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
        • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
        • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
        • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
        Further information on nationality requirements

        Working for the Civil Service

        The Civil Service Code sets out the standards of behaviour expected of civil servants.

        We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
        The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
        The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
        This vacancy is part of the Great Place to Work for Veterans initiative.
        Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

        Contact point for applicants

        Job contact :

        • Name : Toby Pearce
        • Email : toby.pearce@hmrc.gov.uk

        Recruitment team :

        • Email : hmrcrecruitment.grs@cabinetoffice.gov.uk

        Further information

        Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel a department has breached the requirement of the Recruitment Principles. In the first instance, you should raise the matter directly with the department concerned via complaints.grs@cabinetoffice.gov.uk If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: Click here

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