IT Technician

The Supreme Court of the United Kingdom

Apply before 11:55 pm on Sunday 11th June 2023

 
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Details

Reference number

291006

Salary

£21,250 - £23,970
Starting salary for existing Civil Servants will be dependent on current salary. Those new to the Civil Service will be expected to start at the minimum of the range.

Job grade

Administrative Officer
UKSC Band E

Contract type

Permanent

Type of role

Information Technology

Working pattern

Full-time

Number of jobs available

1

Contents

City of Westminster, London (region), SW1P 3BD

Job summary

An opportunity has arisen to join the UK Supreme Court (UKSC) ICT team as an IT Technician. This will be to provide first line support to all users (staff, Justices and some on site contract staff) to enable them to work efficiently without undue delay or disruption.

For the successful candidate, there may be an opportunity to complete a formal apprenticeship alongside the role to further develop IT skills.

Job description

The post holder will focus on the needs of the customer and use their initiative and knowledge to resolve issues quickly and to a consistently high standard. They will provide technical advice and support to users, responding to requests for assistance received via telephone, email, and face to face. They will also help maintain appropriate records through to satisfactory completion.

Duties include:

  • Maintenance of the service desk log and records
  • Providing first line support to users
  • Maintaining the record of stock – including laptops, PCs, screens, and peripherals
  • Assisting with the setting up of court rooms for hearings and setting up events
  • Asset management
  • An understanding of and commitment to equality of opportunity and good working relationships 
  • Proactive with ability to take initiative with regards to prioritising work and problem solving 
  • Knowledge of Microsoft 365 applications and troubleshooting tools 
  • PC/laptop hardware maintenance and soft build 
  • Ability to work autonomously as well as part of a team, knowing when to escalate issues to line managers 
          • Ability to communicate with IT users at all levels within the organisation 
          • Well organised and motivated, able to work quickly when needed and respond to pressing workloads
          • Good written and verbal communication skills

          Person specification

          Essential criteria:

          • An understanding of and commitment to equality of opportunity and good working relationships 
          • Proactive with ability to take initiative with regards to prioritising work and problem solving 
          • Knowledge of Microsoft 365 applications and troubleshooting tools 
          • PC/laptop hardware maintenance and soft build 
          • Ability to work autonomously as well as part of a team, knowing when to escalate issues to line managers 
          • Ability to communicate with IT users at all levels within the organisation 
          • Well organised and motivated, able to work quickly when needed and respond to pressing workloads 
          • Good written and verbal communication skills

          Desirable criteria:

          Working knowledge of the following ICT functions: 

          • SharePoint environment 
          • Active Directory/Azure 
          • System networking 
          • Microsoft 365 Admin centre 
          • Remote Access Systems 

          Behaviours

          We'll assess you against these behaviours during the selection process:

          • Managing a Quality Service
          • Working Together
          • Delivering at Pace
          • Communicating and Influencing
          • Learning and development tailored to your role
          • Generous annual leave entitlement
          • Onsite Cafe
          • Corporate membership to Benenden Healthcare
          • Eden Red Employee Benefits Scheme
          • An environment with flexible working options
          • A culture encouraging inclusion and diversity
          • A Civil Service pension with an average employer contribution of 27%

          Selection process details

          This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours.

          Applications are via CV and separate covering letter of no longer than 750 itbsrecruitment@supremecourt.uk

          Please ensure your covering letter sets out why you wish to apply for this post and the relevance of your experience/education addressing the Success Profile behaviours.  Please note that if either the CV or covering letter are not provided as part of your application, the panel will only consider the information submitted.

          If you need to speak to a member of the recruitment team regarding the process, please call 020 7960 1880.

          The closing date for applications is midnight on 11th June 2023

          Interviews, where your technical understanding will also be tested are likely to take place in the week commencing 19th June 2023.



          Feedback will only be provided if you attend an interview or assessment.

          Security

          Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).

          See our vetting charter (opens in a new window).
          People working with government assets must complete baseline personnel security standard (opens in new window) checks.

          Nationality requirements

          This job is broadly open to the following groups:

          • UK nationals
          • nationals of Commonwealth countries who have the right to work in the UK
          • nationals of the Republic of Ireland
          • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
          • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
          • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
          • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
          Further information on nationality requirements (opens in a new window)

          Working for the Civil Service

          The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

          We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
          The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
          Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

          Contact point for applicants

          Job contact :

          • Name : IT Team
          • Email : itbsrecruitment@supremecourt.uk
          • Telephone : 0207 960 1880

          Recruitment team

          • Email : itbsrecruitment@supremecourt.uk

          Attachments

          UKSC Job Description and Success Profile - IT Technician (band E) May 2023 - Updated Opens in new window (docx, 143kB)

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