User Researcher (OSD Band 3/SEO)

Health and Safety Executive

Closing date: 27 Jun 2018

Reference number



£37,022 - £43,675


Senior Executive Officer
Band 3

Contract type


Business area

Other - Operational Services Division

Type of role

Operational Delivery

Working pattern

Flexible working, Full-time, Job share, Part-time



Number of posts



Bootle, North West

About the job

Job description

Health and Safety Executive (HSE) is the independent regulator for work-related health and safety. We act in the public interest to reduce work-related illness, death and serious injury across Great Britain’s workplaces.

HSE is highly regarded both nationally and internationally. The benefits that our work brings to business, workers and the UK economy are clear. Improved health and safety risk management protects workers and translates into reduced sickness absence, lower healthcare and welfare costs, and better productivity.

For further information about HSE go to:

Role purpose
A deep understanding of user needs is critical to designing good services. User researchers ensure project and service teams understand their users so that they can design and deliver services that meet their needs.
The purpose of this role is to design, conduct and interpret user engagement and research activities and ensure the voice of the customer is represented as services are designed and managed.

• Collaborate with stakeholders to develop and advocate appropriate research strategies to understand user needs for a service. Design, plan, and conduct user research activities to enable the development and continuous improvement of digital services and ensure user needs are understood.
• Understand which research techniques to use when; these may include quantitative and qualitative research, contextual discovery, journey mapping, diary studies, early stage concept testing, contextual usability and accessibility testing).
• Analyse and interpret existing sources of insight and research, bringing together disparate information and determining key findings to shape the design of services.
• Analyse and use research data to synthesise findings so research is shareable and traceable. Help to prioritise customer needs and opportunities for excellence, challenging others when necessary.
• Use evidence drawn from data and research analysis to represent the user in product and design discussions
• Source and procure participants and facilities to conduct user research activities
• Work with User Experience Designers and project team to design / iterate customer journeys, prototypes and wireframes, and turn user research findings into stories and actions that lead to valuable service improvements and / or service features.
• Communicate research findings across the team and wider organisation in a powerful and persuasive way so that they share a strong and empathetic understanding of their users (including presentations at show and tells, formal reports etc)
• Foster a culture of team involvement in user research, team analysis, design rationale and decision making based on user needs
• Work closely with colleagues to define user centred KPIs, to create a rich picture of user behaviour to tell the full story of how and why people use our services.
• Work with stakeholders to develop and communicate user research principles, guidelines and best practice.
• Contributing to the user research community across government.

• A clear understanding of the customer groups that use HSE services.
• HSE services and functions that are understood and easily accessed by our broad range of customers and stakeholders.
• Improved customer engagement and satisfaction, including with groups that are currently hard to reach.
• Contributing to reduced transaction times and better outcomes through optimised user interfaces

Person specification

It’s essential that you have:

• Knowledge, experience in and a passion for user centered design practices for web, and service development.
• Adept at balancing exceptional delivery for customers with the needs of the business.
• A team player with excellent collaboration and influencing skills with experience working within a complex, ideally regulatory, environment. Adept at embracing change.
• An in-depth understanding of the full end to end services design process and how user research can input to this shaping concept development and detailed design.
• Experience of designing, facilitating and analysing a wide range of qualitative and quantitative user research methods (and an understanding of the strengths and limitations of different research methods) including for complex user journeys.
• Excellent communication and storytelling skills. Able to confidently distil and present user research findings using a range of approaches and formats to all levels of seniority and disciplines in the organisation.
• Able to translate insights into actionable recommendations and experience design.

It’s desirable that you have:

• Previous experience within government services
• An understanding of GDS principles and experience of the GDS service assessment process.


We'll assess you against these competencies during the selection process:

  • Changing and improving
  • Making effective decisions
  • Leading and communicating
  • Delivering at pace

Civil Service Competency Framework



Civil Service pension schemes may be available for successful candidates.


This post is eligible for Excess Fares Allowance. A successful internal candidate currently based at another office may be entitled to Excess Fares Allowance in line with HSE policy (http://intranet/finance/expenses/excess-fares-allowance-policy.htm)

Things you need to know


Successful candidates must pass a disclosure and barring security check.
Successful candidates must pass basic security checks.


Successful candidates will be expected to have a medical.

Nationality statement

Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules.

If you're applying for a role requiring security clearance please be aware that foreign or dual nationality is not an automatic bar. However certain posts may have restrictions which could affect those who do not have sole British nationality or who have personal connections with certain countries outside the UK.

Selection process details

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.


Candidates in their probationary period are eligible to apply for vacancies within this department.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Contact point for applicants

Helen Hayes

Sift/interview dates and location

Sift: 29th June 2018
Interview: 6th July 2018

Further information

It is the candidate’s responsibility to ensure they are aware of the terms and conditions they will adopt should they be successful in their application. For a summary of HSE terms and conditions as part of Civil Service Reform, please see the attached document.

If you have a disability and you need an application form in an alternative format or you would like to know more about our recruitment process please contact:


If you believe that Civil Service Commission principles of selection for appointment on merit on the basis of Fair and Open competition have not been met you can raise a complaint by emailing: or by writing to HSE at the following address:

HSE Resourcing Team
6.3 Redgrave Court
Merton Road
L20 7HS

Alternatively you can contact Civil Service commissioners:

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