As part of the application process, you will be asked to confirm your eligibility providing some basic personal information by 20th October 2021.
After submission of the first stage of your application you will be invited to complete a Civil Service Work Strengths Test. If successful, you will be invited to complete a Customer Service Skills Test. You must pass both tests before you progress to the next stage. Please complete the online tests as soon as possible, the closing date for the tests is 23:55 on 20th October 2021. If you fail to complete the online tests before the deadline your application will be withdrawn.
Guidance for the test will be available when you are invited to take the test. The tests are administered online and accessed via the Civil Service Jobs website.
Candidates who pass the tests will then have until 20th October 2021 to submit their full application.
Please note the closing date for applications is 23:55 on 20th October 2021, if you submit an application near to the closing date, the tests must still be completed by is 23:55 on 20th October 2021. If your full application has not been submitted by is 23:55 on 20th October 2021 it will not considered.
You will need to provide the following as part of your application process should you be successful after completing the online tests.
• A written note/brief description detailing your qualifications and employment history within the CV section as set out in the Eligibility Criteria.
• A personal statement (Max Word Limit: 500).
Further details around what this will entail are listed on the application form.
Please note your personal statement should be aligned to providing evidence set out against the following strength-based question:
‘Imagine you are responsible for delivering a service accessed by the public. One day you notice that customers are queuing and are unhappy with the wait. What would you do? What are your reasons for handling it in this way?’
Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. All applications are screened for plagiarism and copying of examples/answers from internet sources and if any is detected the applications will be withdrawn from the process. Further action, including disciplinary action, may be considered in such cases involving internal candidates. Providing false or misleading information would be contrary to the core values of honesty and integrity expected of all Civil Servants.
Candidates who pass will be invited to attend a Pre-Recorded Video Interview which will be strength-based questions.
Strength based questions seek to find out what people enjoy and when they are at their best. They are less about what they can do. There are no right or wrong answers to these questions. It is important that you answer the questions as openly and honestly as you can, thinking about the kind of work that you enjoy doing and the Border Force role you are applying for.
Please note that the strengths being assessed during the Civil Service Work Strengths Test are Problem Solver, Team Player, Explainer, Decisive and Focussed.
Sift and Interview Dates
Sift will take place from 20th October 2021.
Interviews will take place week commencing 1st November 2021.
Due to current Covid-19 guidelines, interviews will be conducted using a video platform. You will receive a link to complete a video interview and we will be asking you to video record your responses to pre-recorded questions. You will have 5 days to complete your interview once you receive the invite.
Please ensure that you read the following guidance prior to completing your interview.
Please see https://launchpadrecruits.com/candidate-advice for more information.
Although we would appreciate your co-operation submitting within the 5 days, we will try to exercise flexibility in offering you an alternative date/extension.
Successful candidates will be required to attend an appointment to conduct ID checks before pre-employment checks will begin.
For meaningful checks to be carried out, individuals need to have lived in the UK for a sufficient period of time to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. You should normally have been resident in the United Kingdom for the last 3 years if the role requires CTC clearance, 5 years for SC clearance and 10 years for DV. A lack of UK residency in itself is not necessarily a bar to a security clearance and applicants should contact the Vacancy Holder/Recruiting Manager listed in the advert for further advice.
Please note that this vacancy consists of several linked adverts for similar roles but in different locations. The references of which are as follows: 149312, 149329, 149328, 149326 and 149327.
If you wish to apply for more than one vacancy, we may sift and interview you only once. Your subsequent application will be automatically marked as ‘Campaign duplicate’ status and your sift and interview scores will automatically be carried across.
Please note If applying for more than one vacancy, you must ensure you enter ALL locations you wish to be considered for in the further location preferences field.
Where posts are open to full and part-time staff. Due to the current business position, part-time opportunities are very limited and cannot be guaranteed.
Where we have more successful candidates than roles, or where roles are not currently available, we may place candidates who meet the required standard on a reserve list for up to 12 months.
We will endeavour to offer you one of your preferred locations, therefore please only list locations that you are prepared to work at.
In some circumstances, we may offer you an alternative similar role or different location. You should consider the offer carefully, before accepting. Should you reject an alternative role, you will remain on the reserve list. If you accept an alternative role you will be withdrawn from the reserve list.
Please note there are no guarantees that further vacancies will arise in the locations you originally applied for before your time on the reserve list expires.
Additional Security Check: As well as successfully obtaining UKSV clearance and passing the right to work and pre-employment screening, anyone who applies to work for Border Force will also be subject to additional Border Force specific security checks to determine their suitability to work for the organisation.
Please see the Home Office Recruitment Privacy Information Notice (PIN) https://www.gov.uk/government/publications/recruitment-privacy-information-notice for more information on how your details may be shared for the purpose of additional security checks.
Every day, Home Office civil servants do brilliant work to develop and deliver policies and services that affect the lives of people across the country and beyond. To do this effectively and fairly, the Home Office is committed to representing modern Britain in all its diversity, and creating a welcoming, inclusive workplace where all our people are able to bring their whole selves to work and perform at their best.
We are flexible, skilled, professional and diverse. We work to recruit and retain disabled staff and area Disability Confident Leader. We are proud to be one of the most ethnically diverse departments in the civil service. We are Stonewall top 100 Workplace Equality Employer and a Social Mobility Foundation top 75 employer.
New entrants are expected to join on the minimum of the pay band.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.
For further information please see the attached notes for candidates which must be read before making an application.
Existing Civil Servants should note that some of the Home Office terms and conditions of employment have changed. It is the candidate’s responsibility to ensure they are aware of the Terms and Conditions they will adopt should they be successful in application and should refer to the notes for candidates for further details.
Transfer Terms: Voluntary.
If you are invited to an interview you will be required to bring a range of documentation for the purposes of establishing identity and to aid any pre-employment checks.
Please see the attached list of Home Office acceptable ID documents.
Any move to the Home Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
• Contact Government Recruitment Service via HOrecruitment.email@example.com as soon as possible before the closing date to discuss your needs
• Complete the “Assistance Required” section in the “Additional Requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.
A Great Place to Work for Veterans
These roles are included in the pilot phase of this Initiative, which is aimed at encouraging veterans from the armed services into public sector roles.
For more information and eligibility requirements please visit here
Landing page: "https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans"
Feedback will only be provided if you attend an interview or assessment.