Associate Delivery Manager

HM Revenue and Customs

Apply before 11:55 pm on Wednesday 20th October 2021


Reference number



£33,080 - £35,977


Higher Executive Officer

Contract type


Business area

HMRC - CDIO - Enterprise Platform Services

Type of role


Working pattern

Flexible working, Full-time, Job share, Part-time

Number of posts



Worthing Specialist Site- Teville Gate House, Teville Gate, Worthing BN11 1TY

About the job


At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.

HMRC is the UK’s tax payments and customs authority. We have a vital purpose: we collect the money that pays for our public services and help families and individuals with targeted financial support. We couldn’t do all this without our dedicated and very important, workforce.
We’re one of the largest organisations in the UK, and we pride ourselves on our diverse and inclusive working culture.
We want to maximise the potential of everyone who chooses to work for us, and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.
Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.
We’re an organisation that cares about your work-life balance and supports your learning.

The Team:

SAP Practice own and manage HMRC’s SAP estate, that includes SAP ETMP (Enterprise Tax Management Platform) and SAP systems supporting internal HR and Finance.
We work closely with diverse customer groups throughout the entire lifecycle, from inception of new initiatives, to leading on delivery and improvements to Live Services – all on behalf of our business customers.
The SAP Practice Change Delivery team support policy teams and operational colleagues to deliver business through our SAP functions, for example our services handle all payments in and out of HMRC and conduct millions of customer transactions.
Work coming into the team can originate from legislative changes, policy changes, improvements to the customer offering or ministerial requirements.

Job description

As an Associate Delivery Manager, you will play a key part in delivering HMRC’s business through SAP Capability, whether that is Finance, HR, Taxes or Procurement functions.
You will ensure any SAP changes and new pieces of work are safely delivered in line with strategy, policies, process and governance.
Working with partners in HMRC and the supplier community, you will help to ensure products or changes are produced to accurate requirements, support the delivery of our strategic objectives and be accountable for management of the change.
Whilst this is not a technical post, your inquisitive nature and enquiring mind mean you will quickly learn the IT related aspects of the role and the terminology.

This role maps to the cross-government framework for the Digital, Data and Technology (DDaT). For more information visit the GOV.UK DDaT page.
Success Profiles are the new recruitment framework used within the Civil Service. You can find out more at
Where there are sufficient candidates who meet the standard, a reserve list will be created and held for 12 months from which further appointments can be made.

Things you need to know:

This is not a post with line management responsibilities; however leadership is highly valued in HMRC and you will be expected to role model effective leadership behaviours and challenge others where behaviours fall short of expectations, in line with our commitment to providing a safe and respectful working environment for all.
While we are undertaking and embedding transformation activity, some flexibility within your role is to be expected.
The role is based in Worthing , some travel and overnight stays may be required when current restrictions are lifted.
We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the job application or interview process.


In your role as Associate Delivery Manager role, you’ll work with customers in HMRC to understand their SAP project or change requirements and then work with them and suppliers to agree solutions. You’ll monitor and report on the delivery of the changes, assess risks and dependencies, and highlight issues to all stakeholders.

You’ll need to be a team player supporting overall SAP delivery, but equally responsible and accountable for your own work in a fast-paced environment.

This is a demanding and varied role where you’ll use you own collaboration and communication skills and will be backed with the IT tools and training to delivery high quality results that make a difference in the UK.
We will look to you to share your skills and knowledge with colleagues whilst we provide the learning you’ll need through our SAP Academy and other learning routes.

Other responsibilities include:

• Promote SAP standard and recommend preferred solutions to the Business
• Provide advice on the SAP elements when gathering requirements
• Proactively manage dependencies, overcome obstacles and get the best value against constraints such as time or cost
• Ensure outcomes are aligned with strategic direction t and future business models
• Be required to develop an understanding of specific SAP functionality and business operations, processes and systems (e.g. Taxes /Finance/HR).

Essential Criteria:

You will be able to demonstrate experience of
• Delivering multiple quality products and/or services in a fast-paced environment
• Handling complex and conflicting information through to conclusion
• Strong decision-making capability with the ability to analyse and evaluate data from a range of sources to make evidence-based recommendations
• Building and maintaining effective and collaborative partner relationships
• A range of communication skills when successfully delivering key messages to stakeholders
• Strong organisational skills and the ability to work independently.

Desirable criteria:

• Experience of working in a project environment
• Knowledge of different delivery methods
• Broad understanding of SAP.


• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension

Team members that are moving offices as a result of the Locations Programme will be entitled to a Moves Adjustment Payment for three years where they incur additional costs. This is calculated based on the difference between the costs of travelling to and from the new and old office, over a weekly period. You will get more detail on this as part of targeted locations move communications.

Find more about HMRC benefits in 'Your little extras booklet' for further information

Things you need to know


Successful candidates must pass a disclosure and barring security check.
People working with government assets must complete basic personnel security standard checks.

Selection process details

As part of the application process you'll complete a CV limited to the last 3 jobs/roles (250 words per role) and a 750-word personal statement outlining your skills and experience and your suitability for the role.

Applicants will be sifted for experience based on the CV and personal statement against essential criteria.

If a large number of applications are received an initial sift will take place against the Statement of Suitability.

At full sift your CV will be assessed, with successful applicants invited to interview.

The Interview:

At interview you will be assessed on your experience against the essential criteria.

Interviews will take place via video link. Sift and interview dates to be confirmed.

Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than 48hours before the vacancy closes, we will not be able to reopen your application for you. The inbox to contact is: Use subject line to insert appropriate wording eg Please re-open my application - 154390 & vacancy closing date 20/10/21

Security Update
If you are successful and transferring from another Government Department, we will carry out a check of your identity, nationality, and immigration status (including the right to work in the UK) and a criminal record check before confirming your appointment.

Successful candidates must pass a Disclosure and Barring Security Check. Please note that HMRC have an exemption under the Rehabilitation of Offenders Act 1974, which enables us to make enquiries about both unspent and spent convictions.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing stating the job reference number in the subject heading.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

HMRC transformation
HM Revenue and Customs is currently going through an exciting ten-year transformation programme to create a tax authority fit for the future. As part of this, we are committed to providing high-quality jobs and giving employees a great place to work, whichever location you work from.

HM Revenue and Customs has made significant progress with its plans to locate in 13 large, modern, flexible offices, equipped with high-speed digital infrastructure supporting improved customer service and compliance activity. These collaborative workspaces will enable smarter working and great training and development facilities, allowing for the sharing of expertise, local training, promotion, and provide great ongoing career development opportunities.

These offices will be located in central locations in the following towns and cities close to accessible transport links: Glasgow, Edinburgh, Belfast, Newcastle, Leeds, Liverpool, Manchester, Nottingham, Birmingham, Bristol, Cardiff, Croydon and Stratford. Our Regional Centres in Croydon, Bristol and Belfast are already operational.

In addition, there will also be a small number of specialist sites where the work cannot be done anywhere else, in Gartcosh (near Glasgow), Telford, Ipswich, Worthing and Dover, as well as our headquarters in central London. What’s more, our Welsh language service has people located in Porthmadog, as well as Cardiff.

We are letting you know about our future plans because if you are recruited into an office that is not one of these locations, you will be expected, subject to HM Revenue and Customs applicable policies, to move to one of these locations in the future. In some cases, this will be via one of our nine transitional sites.

If you are not a current civil servant, you will not be eligible for financial assistance for your move to the regional centre or a transitional or specialist site.

If you are a current HM Revenue and Customs employee and you joined us through an advert that was advertised on or after 11/01/2017, you will not be eligible for financial assistance for your move to a regional centre, a transitional site or a specialist one. This is in line with the terms of your original appointment to HM Revenue and Customs.

For more information please contact the vacancy holder.

Terms and Conditions
We really hope you decide to apply for this role. If you’re successful you need to know that in February 2021 members of recognised trade unions (ARC and PCS) voted to approve a pay and contract reform offer. This means that HMRC will adopt new terms and conditions for all colleagues as part of a multi-year pay deal and contract offer, the pay deal period is 01 June 2020 – 31st May 2023 and terms and conditions changes take place from the 01 June 2021 onwards. These terms will apply to colleagues who already work in HMRC and if you join us, it will apply to you too. We’ve put together a summary of the key changes that will be made and you can find this attached to the Job Advert.

If you are currently working for an OGD and would like to consider the impact on your pay when joining HMRC, please see the attached document "Pay on Transfer from OGD" for further information.

New entrants are expected to join on the minimum of the pay band.

Further Information
Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement this will be tested as part of the selection process.

Any move to HMRC from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility here

HMRC welcomes applications from those who need to work a more flexible arrangement and will agree to requests where possible, taking into account our operational and customer service needs. We can’t guarantee that we can meet all requests to work flexibly, as agreement will be subject to business ability to accommodate, and any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Reasonable adjustment
We want to make sure no one is put at a disadvantage during our recruitment process because of a disability, condition or impairment. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate. Please see our Disability Matters: How we can support you during our selection process booklet for more details.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs.
Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :
Name :  Sandra Reffold
Email :
Telephone :  03000594871
Recruitment team :
Email :

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel a department has breached the requirement of the Recruitment Principles. In the first instance, you should raise the matter directly with the department concerned via If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages:

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