Senior Infrastructure Engineer - Networks

Department for Work and Pensions

Apply before 11:55 pm on Sunday 23rd January 2022

 

Reference number

174386

Salary

£49,171 - £64,589

Grade

Grade 7

Contract type

Permanent

Business area

DWP - Digital

Type of role

Digital

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of posts

2

Location

This role can be based in Blackpool, Manchester or Newcastle. Please find further information on the Corporate hub locations here.

About the job

Summary

Technology Services provide the foundations upon which digital services for DWP are developed and operate. Our purpose is to deliver secure, effective and cost-efficient digital infrastructure services and to run live IT operations that support DWP business objectives. We do this by putting users and quality of service at the heart of what we do.

Our team is made up of 1,500 colleagues working collaboratively across 10 portfolio-led teams in a fast-moving environment. Our teams deliver an end-to-end suite of digital products and services that support DWP colleagues and citizens in an ever-evolving technology landscape. Our work is focused around the following 6 themes:

1. Delivering a digital workplace that improves the way we work. We provide the products and services to make our users' jobs easier, encourage greater collaboration and support flexibility in working patterns, locations and on devices of their choice – helping to drive forward DWP’s digital transformation.

2. Delivering high-quality and resilient IT services and support. We are embedding a Full Stack Service Model to integrate our IT operations and ensure our services meet existing and future network demand.

3. Building a world-class performance-focused user experience control centre. We have created an end-to-end, data-driven performance environment to measure our systems and ensure we keep the department functioning.

4. Exploiting and enhancing hybrid cloud services. We provide hybrid cloud services that balance on-premise and public cloud to offer true platform independence and optimum price performance.

5. Protecting and securing our services. We ensure our IT systems remain secure and available, resilient to natural and human-caused disaster – ensuring citizens always have access to our key services.

6. Developing our people, capability and skills. We have created a sustainable service by developing our people, bringing key skills in-house to DWP, giving our teams professional pathways to develop and opportunities to progress within Technology Services.

As we continue our journey to service excellence we have identified a number of opportunities to join our Technology Services team.

Job description

As a Senior Infrastructure Engineer you will be a skilled Practitioner and a role model in Infrastructure solutions. Responsible for ensuring best practices are adhered to across the department and guiding teams on how to deliver quality Infrastructure products. You will assist in the design of Infrastructure services in collaboration with Architecture and Engineering principles. With a focus on operational stability, robustness, resilience, availability, and quality you will be accountable for infrastructure solutions.

You will also have the ongoing responsibility for the full range of products that make up Network Services. Working in collaboration with a range of internal/external partners, stakeholders and customers you will ensure the operational stability, robustness, resilience, availability and quality of DWP Networks.

You will be part of an organisation responsible for the delivery of digital platforms and services, real-time analytics and flexible infrastructure, providing secure and resilient services to DWP. Joining an innovative, supportive community of skilled digital professionals, you will work in agile and creative ways in order to improve technology services.

• Provide leadership and development for the team of Infrastructure engineers inputting into the selection, design and delivery of infrastructure services/solutions ensuring they are aligned to and help achieve IT and Departmental strategy.
• Act as a major incident manager and escalation point for all service related incidents supporting your team to troubleshoot and resolve complex problems across multiple technology domains, including Private and Public cloud network environments.
• Ability to effectively communicate at different levels, across support and engineering, business users, architecture and 3rd party suppliers.
• Experience and successful track record of design, build and operations of network services in large scale organisations, specifically in the areas of:
• Designing secure high availability Hybrid Cloud connectivity solutions (inc AWS & Azure).
• Designing Enterprise Network Services.
• Managing the implementation of complex technical solutions.
• Recognising and managing dependencies and risks, driving through to successful implementation.

Experience of the following is also desirable.
• Experience and technical capability across projects and service lifecycle e.g. application support and management, project management, solutions architecture and operations.
• Experience of designing and implementing VMWare solutions.
• Experience in implementing server virtualisation techniques, Network Functions Virtualised (NFV).
• Design and implementation of Network Management solutions.
• Design and implementation of SDN solutions.
• Design and implementation of Zero-Trust solutions.

Qualifications:
• Cisco CCNP Certification - Preferred
• Prince2 - Preferred

Responsibilities

The responsibilities are outlined in the job description above.

If you would like to learn more about the role, please contact Mehul.Ladva@dwp.gov.uk.

The Department is committed to promoting flexible ways of working, whilst enabling the business to operate at maximum efficiency and will expect colleagues to work from a blend of locations, including some time working at home, as required. The corporate hub location will be the designated place of work and any remote or home working arrangement does not constitute a change to your designated place of work or contractual Terms and Conditions. Please be aware that this role can only be worked in the UK and not overseas.

This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.

Behaviours

We'll assess you against these behaviours during the selection process:

  • Leadership
  • Communicating and Influencing
  • Managing a Quality Service

Technical skills

We'll assess you against these technical skills during the selection process:

  • IT Infrastructure (Network Security)
  • Problem Management
  • Technical Breadth

Benefits

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• An employer pension contribution of up to 27%
• A generous annual leave allowance

Salary Information

Salary for this role is from £49,171 (Band min) to £59,589(Band max).

Where the maximum salary of £59,589 is offered, a Digital Allowance of up to £5,000 per annum is available for exceptional candidates, based on our assessment of your skills and experience.

Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview.

Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary.

Existing Civil Servants who gain promotion may move to the bottom of the next grade pay scale or 10% increase in salary whichever would be the greater.

Things you need to know

Security

Successful candidates must pass a disclosure and barring security check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.

See our vetting charter.
People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Experience and Technical skills.
Stage 1: Application

Your application will consist of three parts:

1. A Personal Details application form.

2. Your employment history detailing your responsibilities, skills, accomplishments, plus your qualifications and relevant training. Please copy this information into the box field provided.

3. Personal statement 1250 words.

When giving details in your Personal Statement you should highlight your experience in line with essential criteria below:

• Designs, implements, administers and supports Network technologies, solutions and services such as: compute, storage, networking, physical infrastructures, software, commercial off the shelf (COTS) and open source packages and solutions, virtual and cloud including PaaS, SaaS.
• Ensures that the right actions are taken to investigate, resolve and anticipate Network problems. Takes accountability of issues that occur and is proactive in searching for potential problems
• Able to dissect a Network problem to its component parts to identify and diagnose root causes.
• Has a deep understanding of the Network technical concepts required in their role and understands how these fit into the wider technical landscape - Understands the limitations of digital technology.
• Inspires and motivates teams to be fully engaged in their work and dedicated to their role. Stand by, promote or defend own and team’s actions and decisions where needed.
• Deliver a high quality, efficient and cost-effective service by considering a broad range of methods for delivery. Creating regular opportunities for colleagues, stakeholders, delivery partners and customers to help improve the quality of service.

The sift panel will use the information in your employment history and personal statement to assess your experience, skills and knowledge against the essential criteria above.

For Hints and Tips on completing your application visit our blog Getting Hired at DWP Digital .

Throughout the whole recruitment process – application and interview – the accuracy and clarity of your communication will be assessed.

Important Information

You will be asked to complete your employment history any information that you would customarily share on a CV should therefore be entered onto the application form.

Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered.

If your employment history and personal statement contains any personal details your application will be withdrawn.

Stage 2: Interview

If you’re successful at sift stage you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the following Behaviours/Technical Skills:

Technical Skills:
• IT Infrastructure (Network Security)
• Problem Management
• Technical Breadth

Behaviours:
• Leadership
• Communicating and Influencing
• Managing a quality service

Sift and interview dates to be confirmed.

Reasonable Adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via digitalrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Other information:

A reserve list may be held for a period of 6 months from which further appointments can be made.

Reserve list candidates will be posted in merit order by location.

You must meet the security requirements before you can be appointed. The level of security needed is security check.

For meaningful checks to be carried out individuals you will need to have lived in the UK for a sufficient period of time, to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. Whilst a lack of UK residency in itself is not necessarily a bar to a security clearance, and expectation of UK residency may range from 3 to 5 years. Failure to meet the residency requirements needed for the role may result in the withdrawal of provisional jobs offers.

Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at here

If successful and transferring from another Government Department a criminal record check may be carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :
Name :  DWP Digital Group TS Recruitment
Email :  digitalgroup.tsrecruitment@dwp.gov.uk
 
Recruitment team :
Email :  digitalrecruitment.grs@cabinetoffice.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: HR.BUSINESSASSURANCE@DWP.GOV.UK. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission here to visit Civil Service Commission

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