Blackpool, Manchester, Sheffield
About the job
Identity and Trust Services builds shared, reusable identity technologies for DWP online services, enabling millions of people to use them securely and protecting against fraud.
As a content designer in Identity and Trust you’ll help make sure our products are user-focused, accessible and easy to use. You’ll work in a team with interaction designers, user researchers, business analysts and developers, and with policy and security experts from across DWP. You’ll also be part of a large and supportive content design community.
The core purpose of our content designers is to focus on user needs:
• to make complex information and processes easy to understand and follow, and
• to help the government achieve the intended outcomes of its policies.
A Content Designer is responsible for creating, updating and reviewing content for end-to-end user journeys. They make sure the most appropriate content is shown to users in the right place and in the right format. A Content Designer is comfortable using evidence, data and research to make the right content decisions.
They make sure users can meet their goals and that a service or other product meets policy intent. A Content Designer can work within a multidisciplinary team across digital and non-digital channels. They contribute to and use style guides and design patterns to produce consistent content.
ResponsibilitiesAs a Content Designer, you will:
• create new content and iteratively improve existing content across digital and non-digital channels to meet user needs and business objectives;
• create clear, joined-up user journeys;
• evaluate current content strategies based on the results of user research and data;
• use the style guide and other standards, along with your exemplary spelling and grammar, to create high quality content;
• take part in user research and be able to work with multidisciplinary teams including interaction designers and developers to create clear and relevant content;
• build relationships and work closely with policy, legal and other expert colleagues to make sure content is accurate and consistent;
• promote user-centred content design within the department and beyond;
• help to keep up a positive and collaborative working environment;
• be an active member of the content design community, contributing to knowledge of best practices;
• contribute to building an inclusive digital culture within the department;
• be able to manage Associate Content Designers.
We'll assess you against these behaviours during the selection process:
- Working Together
- Changing and Improving
- Communicating and Influencing
We'll assess you against these technical skills during the selection process:
• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• An employer pension contribution of up to 27%
• A generous annual leave allowance
Salary for this role is from £35,310-£40,666.
Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary.
Existing Civil Servants who gain promotion may move to the bottom of the next grade pay scale or 10% increase in salary whichever would be the greater. Only in very few circumstances (where there have been exceptional skills demonstrated which are in limited supply for example) may existing Civil Servants be able to negotiate their starting salary if the role has been advertised externally, prior to accepting the post.
This role can be based out of either Blackpool, Manchester or Sheffield corporate hub locations.
The Department is committed to promoting flexible ways of working, whilst enabling the business to operate at maximum efficiency and will expect colleagues to work from a blend of locations, including some time working at home, as required. The corporate hub location will be the designated place of work and any remote or home working arrangement does not constitute a change to your designated place of work or contractual Terms and Conditions.
Things you need to know
Successful candidates must pass a disclosure and barring security check.
Selection process details
This vacancy is using Success Profiles
, and will assess your Behaviours, Experience and Technical skills.
Stage 1: Application & Sift
As part of the application process you will be asked to complete a CV and complete a technical content design exercise.
Further details around what this will entail are listed in the advert.
The sift panel will use the information relating to your employment history (your CV) and your personal statement response to the exercise to assess your experience, skills and knowledge.
When giving details of your employment history, you should therefore include details of the work and projects that you have been involved in.
Applications must include:
1. A completed Personal Details application form.
2. A curriculum vitae* including education, professional qualifications and full employment history, giving details of key achievements relevant to the skills and experience outlined in this job description.
C. Personal Statement: Technical content design exercise - details of the exercise are included in the Statement of Suitability section in the application form. There is a 1250 word limit. This will test the technical skill user-centred content design.
A NOTE ON ANONYMISATION
*Due to DWP’s use of anonymised recruitment practices it is not possible for applicants to upload/attach a CV; any information that you would customarily share on a CV should therefore be entered onto the application form. Please ensure you provide sufficient information to enable the sift panel to make an informed judgement about your suitability for this role.
Please include all other information that you would customarily provide when presenting a CV as the sift panel use this information to assess your application.
DWP operates an anonymised recruitment process. When entering information relating to your employment history you will be asked to remove any personal details that could be used to identify you. This relates to name and contact details which might usually appear on your CV. Failure to do so will result in your application being withdrawn.
Stage 2 – Video Interview
Unless you are otherwise informed, the final stage of the process will be a video interview via Microsoft Teams where you will be assessed against the Behaviours and Technical Skill.
Throughout the whole recruitment process – application and interview – the accuracy and clarity of your communication will be assessed.
Sift and Interview Information
Applications will be sifted at regular intervals from the date the posts are advertised, so please apply as soon as you can, do not wait until the end of the campaign.
Interviews will take place from 6th July 2021.
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
Contact Government Recruitment Service via email@example.com as soon as possible before the closing date to discuss your needs.
Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
If successful and transferring from another Government Department a criminal record check may be carried out.
Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstance some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.firstname.lastname@example.org stating the job reference number in the subject heading.
Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk.
Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing.
A reserve list may be held for a period of 6 months from which further appointments can be made.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Feedback will only be provided if you attend an interview or assessment.
Working for the Civil Service
The Civil Service Code
sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
Apply and further information
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Contact point for applicants
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|Email : || ||email@example.com|
|Recruitment team :|
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If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: HR.BUSINESSASSURANCE@DWP.GOV.UK. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission here
to visit Civil Service Commission