Service and Content Designer

Food Standards Agency

Apply before 11:55 pm on Sunday 10th October 2021


Reference number



30,350 (National) per annum (pro rata for part-time working) £32,350 (London) per annum (pro rata for part-time working)


Higher Executive Officer

Contract type


Business area

FSA - Openness, Data & Digital - Digital

Type of role


Working pattern

Full-time, Job share, Part-time, Compressed Hours

Number of posts



Multi-location from one of our FSA Offices (Belfast, Cardiff, Birmingham, London or York), or home based in the UK. Please be aware that this role can only be worked within the UK and not overseas. Travel across the UK will be required on an occasional basis, possibly with overnight stays (this will be discussed with prior agreement).

About the job


The FSA is a non-ministerial department of over 1300 people, with a big vision – to drive change in the food system so that it delivers “food we can trust”. Our primary goal is to continue to protect public health and consumers’ wider interest in food. As we have now exited the EU the FSA faces a significant period of change and activity.

The future of the FSA is constantly evolving, and no small part of our efforts as an Agency are in anticipating these changes and preparing ourselves to adapt to them. From revolutionary new food services to the future development of food law, and the use of new technologies in the food system, there are many changes that will impact the FSA. The role of digital technologies in helping the FSA fulfil its remit is perhaps the biggest of all of these, offering terrific opportunities for colleagues and external stakeholders alike.

The Service and Content Designer sits at the forefront of the Agency’s work in the digital future of the FSA. Working as part of a multi-disciplinary team, the position exists to connect the Agency’s critical business functions with the Openness, Data and Digital (ODD) Directorate, ensuring that digital development always works to improve the user experience and developmental needs of the business.

Job description

Usability and functionality must sit at the centre of our work in creating digital prototypes. Without usability we cannot pretend to support accessibility - a cornerstone in our ambitions towards creating an open and trustworthy service. In ensuring this, and that our services run effectively, we provide true value for the consumer.

The post holder will support this endeavour, taking ownership over the development and coordination of the ODD Hub, supporting colleagues in the design and development of digital services, and working with colleagues from across the FSA to develop digital prototypes that meet the needs of both the business and users alike.

The successful candidate will need to be a strong communicator who will be excited to collaborate with a variety of colleagues and stakeholders. If you are passionate about the opportunity to change and develop ideas and projects to ensure they better fulfil their purpose, apply today for this fantastic role


Please read the attached Candidate Pack to discover further details about the role, our organisation, who we are looking for and the criteria we will assess against during the selection process. We look forward to receiving your application and wish you every success.


We'll assess you against these behaviours during the selection process:

  • Changing and Improving
  • Making Effective Decisions
  • Communicating and Influencing
  • Working Together


Our candidate pack details the benefits that the FSA has to offer. Please also refer to the attached Terms and Conditions statement.

Things you need to know


Successful candidates must pass a disclosure and barring security check.
People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours and Experience.
Sift: W/C 11 October 2021
Interviews: W/C 25 October 2021
Interviews will be held remotely via MS Teams.
Please note that the interview date maybe subject to change.

If applying on a job-share basis, the expectation would be that you are already in an established job-share partnership
Part-time (no less than 15 hours per week)

Full details of the selection process are detailed in the attached candidate pack. This will consist of shortlisting against the essential and desirable person specification criteria stated. If successful at shortlisting stage, you will be invited to the final selection stage consisting of an experience/technical/behaviours-based interview and seen presentation.

As part of the interview process, you will be asked to prepare a 10 minute seen verbal presentation based on the following Essential Experience Criteria: “Proven experience of designing content to meet user needs, making complex language and processes easy to understand”. For further information and for the presentation title, please refer to the attached candidate pack

In the event of receiving a large number of applications an initial sift may take place on just the identified lead criterion indicated below:

• Proven experience of designing content to meet user needs, making complex language and processes easy to understand.

The FSA is committed to being an inclusive employer with a diverse workforce. We encourage applications from people from the widest possible diversity of backgrounds, cultures and experiences. Part-time applicants (no less than 15 hours per week) are also welcome to apply. All appointments are made on merit.

We actively review the deployment of talent on a periodic basis in the interests of optimising personal development and the achievement of business plans.

Our candidate pack details the benefits that the FSA has to offer. Please also refer to the attached terms and conditions statement.

Any move to the Food Standards Agency from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare.
Determine your eligibility at

A reserve list will be held for a period up to 12 months from which further appointment may be made.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK nationals only.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :
Name :  Alison. Saunders
Email :
Recruitment team :
Email :

Further information

If you wish to raise a complaint then please email in the first instance.

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