Senior Systems Administrator

UK Hydrographic Office

Apply before 11:55 pm on Thursday 13th May 2021


Reference number





Higher Executive Officer

Contract type


Business area

UKHO - Technology

Type of role

Information Technology

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of posts



South West

About the job


The post-holder will work within Technical Operations, with Technical Systems, providing expert level third line Technical advice and support to all UKHO systems.

Job description

Within the Technical Systems team the post-holder will work with the Head of Technical Systems and Head of Technical Operations to manage the delivery of Technical Services to internal UKHO customers by supporting the UKHO infrastructure; servers, systems, communications and services in a third line role. Additionally, they will manage and co-ordinate their activities within the team, promoting best practice and ensuring that service targets are achieved.

The post holder will be part of a team providing 24/7 cover through an on-call rota and will be required to provide on-call cover outside normal working hours in accordance with the rota.


The post holder needs to be a team player, self-motivating, with a positive and pro-active approach to the challenges that the post demands. The post holder must be focused on the timely delivery of solutions to support the UKHO business needs at all times.

The post holder should also possess the following attributes:
• Excellent communication and interpersonal skills, acting with professionalism at all times
• Ability to understand the needs of the customer.
• Ability to make sound decisions.
• Excellent organisational skills.
• Ability to work under pressure.
• Able to manage own workload and time efficiently. Uses initiative and ability to work unsupervised and understands the need to plan in advance and think through the potential complications. Identifies appropriate solutions to problems and acts accordingly.
• Regularly monitor own and team’s work against milestones or targets and act promptly to keep work on track and maintain performance

Full brief of the Behaviours, strengths, ability, knowledge, skills and experience required (Level 3)
• Making Effective Decisions
• Changing and Improving
• Leading and Communicating
• Delivering at Pace


Building Capability for All
• Identify and address team or individual capability requirements and gaps to deliver current and future work.
• Identify and develop all talented team members to support succession planning, devoting time to coach, mentor and develop others.
• Value and respond to different personal needs in the team using these to develop others and promote inclusiveness.

Key Skills/Experience (Please note that we will only score against the sift and interview criteria and not the essential and desirable information below)
• Strong communications skills and the ability to present to all staff at the appropriate level
• Expert technical experience of wide variety of Server, Storage and Networking technologies at a 3rd Line Support level.
• Knowledge of IT security best practice, with particular emphasis on MOD standards and accreditation process.
• Expert experience of Microsoft Windows Servers 2016, 2019, Microsoft Hyper-V and other Server and infrastructure technologies in a large enterprise environment, either holding appropriate qualifications or working toward them.
• Experience in Microsoft Azure cloud technologies both IaaS and PaaS concepts and configuration.
• Experience with Microsoft Office 365 technologies including Azure active directory.
• Experience with troubleshooting enterprice applications across a diverse range of technologies.
• Have experience of leadership in a technical/support team environment). Experience of directing others to undertake tasks.
• Familiar with business continuity concepts such as the methods and techniques for risk management, business impact analysis, countermeasures and contingency arrangements relating to the serious disruption of IT services.
• Awareness of AWS Cloud Technologies
• Experience of Linux Operating Systems and other open source technologies
• Experience of Powershell scripting or other automation technologies
• Experience with Fortinet products

Things you need to know
• This role is open to full time, part time, job share. The UKHO will consider flexible working or workplace adjustments, where appropriate.
• Security – successful candidates must pass a disclosure and barring security check and gain a Security Clearance and or a Developed Vettign Clearance
• This position is a permanent position non-reserved post which is open to full time, part time and job share candidates. The role will be contractually based at our Head Office in Taunton. We are working remotely at present but envisage a hybrid working model post pandemic whereby you will be able to balance your work location between working remotely and in the office, You must be able to travel to the office as and when required.

External applicants:
New Entrants to the Civil Service will be expected to join at the salary minimum of the grade for which they applied. If an applicant at the offer stage wishes to negotiate higher starting pay, they will be required to submit a case with supporting evidence; UKHO will consider the case against several factors, including our total reward and benefits offering, the difficulty of recruiting the role and scarcity of skills. Higher starting pay will only be considered if the salary range (i.e. the minimum and maximum) for the role, and/ or specific allowance, has been advertised.
Internal Staff
Those who are successful for a level graded role will retain their current salary.
Those who are successful for a higher graded role will have their promotion salary calculated.
Further information can be found in the attached document “Additional Pay Information”
Existing civil servants from other government departments (OGDs): are subject to UKHO’s internal pay policies. Further information can be found in the attached Document “Additional Pay Information”.
This is a Ministry of Defence non-reserved post and although open to UK, British Commonwealth and European Economic Area nationals, successful applicants will require a security clearance (SC) and therefore need to have resided in the UK for a minimum of 12 consecutive months within the last 5 years.

Nationality Statement
Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules.
If you’re applying for a role requiring security clearance, please be aware that foreign or dual nationality is not an automatic bar. However certain posts may have restrictions which could affect those who do not have sole British nationality or who have personal connections with certain countries outside the


We'll assess you against these behaviours during the selection process:

  • Changing and Improving
  • Communicating and Influencing
  • Delivering at Pace

We only ask for evidence of these behaviours on your application form:

  • Communicating and Influencing
  • Delivering at Pace

Technical skills

We'll assess you against these technical skills during the selection process:

  • Experience with detailed troubleshooting and application debugging
  • Enterprise level experience in Microsoft Server 2016 and 2019 technology, including Hyper-V and storage spaces direct
  • Experience with Microsoft Azure and office 365 build and configuration


We offer a range of benefits to support your lifestyle, including generous leave allowances, flexible working hours, a lift-share scheme and regular training and development opportunities.

Working for UKHO, you could enjoy the following range of benefits: 26.5 annual leave, increasing after five years service.

Flexible working options include: Flexible working hours scheme, that includes up to two days per month Flexi leave, remote working, part-time working, job sharing, paid special leave, career breaks and unpaid leave.

We offer maternity, adoption and or shared parental leave of up to 26 weeks full pay, followed by 13 weeks statutory pay and a further 13 weeks unpaid leave; plus paternity leave of up to two weeks full pay, subject to certain qualifying criteria.

We also offer a brand new state of art awarding-winning building.

Things you need to know


Successful candidates must pass a disclosure and barring security check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.

See our vetting charter.
People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Experience and Technical skills.
The sift is due to take place w/c 17th May 2021
Interviews are likely to be held w/c 24th May 2021
We will try to meet the dates set out in the advert. There maybe occasions when these dates change. You will be provided with sufficient notice of the confirmed dates

This vacancy is using success profiles, and will assess your Behaviours, Strengths, experience and Technical Skills. The selection process will be designed specifically for the role. As a result, your assessment could include:
• An interview with one of more exercises

Short-list Criteria
You will be short-listed against the following criteria
• Communicating and Influencing
• Delivering at pace
• Experience with detailed troubleshooting and application debugging.
• Enterprise level experience in Microsoft Server 2016 and 2019 technology, including Hyper-V and storage spaces direct.
• Experience with Microsoft Azure and office 365 build and configuration.

Interview Criteria
You will be interviewed against the following criteria:
• Experience with detailed troubleshooting and application debugging.
• Enterprise level experience in Microsoft Server 2016 and 2019 technology, including Hyper-V and storage spaces direct.
• Experience with Microsoft Azure and office 365 build and configuration.
• Delivering at pace
• Changing and Improving

Further Information
We have adopted anonymised recruitment. This means that your name, date of birth and other personal details will not be seen by the sift panel.
We may hold a merit (reserve) list for up to 3 months. During this time, if a similar role is identified and you have been placed on the merit list you may be considered for the post.
It is likely we will be able to start your employment with BPSS clearance (your clean DBS certificate and satisfactory references that we will obtain) before your SC/DV clearance is successful – this is called a conditional offer.
You will be presented with an unconditional offer only once you have obtained the necessary level of clearance for the role.
If your fail to gain SC/DV clearance, whichever is appropriate for the role you have applied for, your employment with UKHO will be terminated immediately.
Our ability to start employment on a conditional basis is subject to the specific requirements of the role and cannot be guaranteed; please contact our recruitment team if you would like further information:
Please note, if you have not been resident in the UK for the last 5 years (for SC clearance) or for the last 10 years (for DV clearance) then you may be requested to supply the information below:

• Evidence of your actual overseas residence (bills or rental agreements confirming addresses etc)
• Police Certificate providing confirmation that no criminal record is held in the overseas country of residence.
• Reference/Confirmation of employment from an employer in the overseas country of residence.
• Reference/Confirmation of residence or travel from friends, companions or fellow travellers that have knowledge of or have been in the company of you, when resident outside of the UK.
• Reference from a UK based organisation maintaining contract with a sponsorship of you, while residing overseas

Disability Confident – Guaranteed Interview
UKHO embraces diversity and promotes inclusion and equality of opportunity. We are a Disability Confident employer, which includes offering a guaranteed interview to candidates with disabilities, providing they meet the minimum selection criteria.
By ‘minimum selection criteria’ we mean that the evidence you provide in your application must demonstrate that you meet the minimum pass mark, set by the short-list panel, for each criteria listed in the ‘short-list’ section, above. The short-list panel will not be made aware of any disability you may choose to declare; this information will be processed solely by HR, in accordance with Data Protection legislation.
If you are a disabled candidate, please ensure you complete the Equality and Diversity form or inform our HR department, at, if you wish to be considered under the Disability Confident guaranteed interview scheme.

Civil Service Recruitment
From 01/10/2020, UKHO’s HR Department is to provide a Fair Processing Notice (FPN) to all new applicants after they have been successful at interview.
These candidates will be informed that, as one aspect of pre-employment screening, their personal details – name, NINO and date of birth - will be checked against the Civil Service Resourcing Extract Internal Fraud Database (IFD) and that anyone included on the IFD will be refused employment unless they can show exceptional circumstances.
UKHO’s HR Department will also include the FPN wording advising of the check against the extract IFD in the advert for employment for the pilot departments.
UKHO’s HR Department will, on behalf of the vacancy holder, inform applicants when they are refused employment because of their inclusion in the IFD.

Civil Service Commission
Recruitment into the Civil Service is governed by the Civil Service Commission which has two key functions.
• To maintain the principle of selection for appointment to the Civil Service on merit on the basis of fair and open competition.
• To promote an understanding of the Civil Service Code which sets out the constitutional framework in which all civil servants work and the values they are expected to uphold, and to hear and determine appeals made under it. More detailed information can be found at on the Civil Service Commission website:

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :
Name :
Email :
Recruitment team :
Email :

Further information

The Department’s recruitment processes are underpinned by the requirement of selection for appointment based on merit, open and fair competition as outlined in the Civil Service Commissioners’ Recruitment Principles, details of which can be found at If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, you should contact the UKHO’s Recruitment Team, Human Resources, Admiralty Way, Taunton, Somerset TA1 2DN or email , in the first instance. If you are not satisfied with the response you receive you can further contact the Civil Service Commission at: Email: or in writing to: Civil Service Commission, Room G/8, 1 Horse Guards Road, London SW1A 2HQ

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