To apply you will need to complete the application form. Please cut and paste your career history into the CV section and then the fill out the statement of suitability section (in no more than 750 words) demonstrating how you meet the following essential experience criteria:
• Previous experience of developing management information and providing insight to support operational decision making in a contact centre environment.
• Experience of assimilating and analysing data to provide meaningful data information quickly, understanding the wider implications, consequences and ramifications.
• Strong experience of senior stakeholder engagement to understand needs and manage expectations.
The final selection stage will consist of a blended interview and presentation. Feedback will only be provided if you attend an interview.
The sift will take place w/c 8 Nov. with remote video interviews taking place w/c 15 Nov.
The blended interview will test the experience and behaviours listed in the job description, as well as the strengths associated with the role. We want to hear your first, unrehearsed, natural response to strength questions, and so we don’t advertise which strengths are being tested.
Please review your application form before clicking ‘submit’ – once you have submitted, you will not be able to amend your application.
Ensure your application form is received by the closing date for receipt of applications – this is 11:55pm on the advertised date.
HMLR is accredited to the Disability Confidence Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage are guaranteed an invitation to interview.
If any candidate requires the panel to consider a reasonable adjustment or there is anything else they would like the panel to take into consideration they are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement.
If you would like further information about the use of your personal data, please click on the link below:
Job Applicant Personal Information
Feedback will only be provided if you attend an interview or assessment.