Infrastructure Engineer

Department for Work and Pensions

Apply before 11:55 pm on Sunday 3rd October 2021

 

Reference number

145653

Salary

£35,310 - £45,000

Grade

Senior Executive Officer

Contract type

Permanent

Business area

DWP - Digital

Type of role

Digital
Engineering

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of posts

1

Location

Newcastle-upon-Tyne

About the job

Summary

There’s never been a better time to join DWP Digital if you’re inspired by the opportunity to re-imagine our country’s future using data, design and technology. DWP offers uniquely challenging and fulfilling career opportunities for leaders interested in making a genuine difference to society on a massive scale. We’re larger than most organisations, with 85,000 colleagues in 800 locations. We pay £170 billion in pensions and benefits every year, and look after over £1.7 trillion of pensions assets.

But more than our scale, it’s our purpose that sets us apart. Our work enables people on benefits to find work and earn more, supports those who are unable to work because of health or disability, supports children whose parents have separated, and helps all of us plan for retirement.

DWP Digital is transforming DWP’s services by unlocking the potential of latest technologies and ways of working. With our partners, we’re focused on building and running innovative digital technology solutions that meet and respond to the changing needs and expectations of millions of people. We want to make it quicker, easier and less costly for DWP’s customers to get the support they need. We aspire to be the best at what we do. It’s this sense of purpose which attracted thousands of colleagues to DWP Digital.

The way we work is as vital as what we do. We’re passionate about creating a great place to work where people come together as colleagues to co-create. We’re naturally selective about choosing new colleagues, as we’re keen to team up with people who are passionate about our purpose, excited by diversity of thought, naturally creative and curious to learn, focused on delivering outcomes, determined to succeed against the odds, and comfortable with being self-starters.

Together we make a real difference to people’s lives. If you want to be the best at what you do, we look forward to hearing from you.

Job description

We are looking for talented Infrastructure Engineers to join us to develop, deploy, maintain and enhance cloud infrastructure solutions and new technologies to help support the Intelligent Automation Garage (IAG) Platform. This will help increase productivity and improve decision making across DWP.

To date, DWP’s IAG have developed and deployed over 50 automations processing over 13m transactions – using a mix of technologies including Robotics Process Automation, Computer Vision, OCR, Natural Language Processing and Deep Learning. Working closely with DWP business areas and stakeholders, IAG teams design, build, deploy and run automations using our cloud platform and liquid infrastructure.

Recognized as a Government leader in Intelligent Automation, DWP is also acknowledged as leading the way across industry – confirmed by successes at National Technology Awards 2019 (Tech Team of the Year) and Digital Technology Leaders Awards 2019 (Best Automation Project). As an Infrastructure Engineer (SEO) you will deal with the day to day management and development of infrastructure products and contribute towards their design.

You will be responsible for the operational stability of the infrastructure solutions, and be in a position to affect change in the on-going robustness and resilience of those products.

You will collaborate with seniors and own Infrastructure Development Lifecycle Process as part of a delivery team focused on one or more products.

Responsibilities

Your responsibilities will include but are not restricted to, the following:

• Design and implement infrastructure services/solutions to meet strategic plans and roadmaps.

• Provide specialist technical support and assistance to projects ensuring definition and delivery of requisite non-functional requirements to architectural and roadmap developments.

• Management of an operational area, a function, or a project team, act independently on day-to-day issues.

• Apply different techniques to methods in analysing and resolving problems, working up new practices and procedures or modify existing processes to improve performance.

• Providing technical support and assistance.

• Apply different techniques to methods in analysing and resolving problems, working up new practices and procedures or modify existing processes to improve performance.

• Provide reports of Service performance to the Senior Infrastructure Engineer and other senior leadership members from Digital, reporting against agreed KPIs and via the relevant reporting channels and forums.


ESSENTIAL CRITERIA

The ideal candidate for this role will be able to demonstrate the following essential criteria:

• EC2 – Instances, Autoscaling groups, Lifecycle Policies / Lifecycle Hooks.

• CloudFormation / Terraform Infrastructure as Code – Advanced Level template scripting, knowledge of parameters, functions, references, mappings. Autoscaling and Non-Autoscaling templates, CFN-Init.

• VPC – Creating and managing VPCs, Subnets, Security Groups (Firewall rules), Network ACLS. VPC Peering, AWS Privatelink and VPC Endpoints, Understanding of HA systems.

• Linux - OS – Basic knowledge of Amazon Linux 2, Bash – fundamental experience – Grep, Installing Packages, User Account Management. Operating Systems – Advanced Knowledge of Windows Server 2008R2, 2012R2, 2016.

• HTTPS/Certificates/SSL/Mutual SSL – Understanding and experience of applying certificates, knowledge of modern encryption techniques.

• Live Service Management - Understanding of the importance of running a business critical production environment – ability to carefully follow change management process. Understanding of SRE principals and standards. Expertise of DevOps principals, good knowledge of incident management / change management, Knowledge of GIT - branching strategies, merging, push, pull requests etc.

Behaviours

We'll assess you against these behaviours during the selection process:

  • Managing a Quality Service
  • Making Effective Decisions

Technical skills

We'll assess you against these technical skills during the selection process:

  • IT Infrastructure
  • Information Security
  • Systems Integration
  • Technical breadth

Benefits

• Learning and development tailored to your role.
• An environment with flexible working options.
• A culture encouraging inclusion and diversity.
• An employer pension contribution of up to 27%.
• A generous annual leave allowance.


Salary Information:

Salary for this role is from £35,310 (Band min) to £40,666 (Band max).

Where the maximum salary of £40,666 is offered, a Digital Allowance of up to £4,344 per annum is available for exceptional candidates, based on our assessment of your skills and experience.

Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview.

Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary.

Existing Civil Servants who gain promotion may move to the bottom of the next grade pay scale or 10% increase in salary whichever would be the greater.

This role is based out of our Newcastle corporate hub location.

This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home.  This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.

Please be aware that this role can only be worked in the UK and not overseas.

Things you need to know

Security

Successful candidates must pass a disclosure and barring security check.
People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Experience and Technical skills.
Stage 1 - Application & Sift:

As part of the application process you will be asked to complete a CV & personal statement. Further details around what this will entail are listed in the advert.

All applications will be assessed and sifted based on the essential criteria in the advert, using the information you provide in your completed application form.

The sift panel will use the information relating to your employment history (your CV) and your personal statement to assess your experience, skills and knowledge against the essential criteria.

When giving details of your employment history, you should therefore include details of the work and projects that you have been involved in.


Applications must include:

1. A completed Personal Details application form.

2. A curriculum vitae* including education, professional qualifications and full employment history, giving details of key achievements relevant to the skills and experience outlined in this job description.

3. A personal statement outlining, how you meet the essential criteria as detailed in the job advert in no more than 1250 words.


A NOTE ON ANONYMISATION:

*Due to DWP’s use of anonymised recruitment practices it is not possible for applicants to upload/attach a CV; any information that you would customarily share on a CV should therefore be entered onto the application form. Please ensure you provide sufficient information to enable the sift panel to make an informed judgement about your suitability for this role.


IMPORTANT INFORMATION:

Please include all other information that you would customarily provide when presenting a CV/Personal statement, as the sift panel use this information to assess your application.

DWP operates an anonymised recruitment process. When entering information relating to your employment history you will be asked to remove any personal details that could be used to identify you. This relates to name and contact details which might usually appear on your CV/Personal statement. Failure to do so will result in your application being withdrawn.


Stage 2 – Video Interview:

Unless you are otherwise informed, the final stage of the process will be a video interview via Microsoft Teams where you will be assessed against the Behaviour and Technical Skills detailed in the advert.

Throughout the whole recruitment process – application and interview – the accuracy and clarity of your communication will be assessed.


Sift and Interview Information:

Applications will be sifted at regular intervals from the date the posts are advertised, so please apply as soon as you can, do not wait until the end of the campaign.

Interviews will take place from mid-October, dates to be confirmed.


Other information:

A reserve list may be held for a period of 6 months from which further appointments can be made.

Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk

Reasonable Adjustments:

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via DigitalRecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

If successful and transferring from another Government Department a criminal record check may be carried out.

If successful but not transferring from another Government Department, in order to process applications without delay, we will be sending a Criminal Record Check on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :
Name :  Caicy Sandford
Email :  Caicy.Sandford@dwp.gov.uk
 
Recruitment team :
Email :  digitalrecruitment.grs@cabinetoffice.gov.uk

Further information

If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: HR.BUSINESSASSURANCE@DWP.GOV.UK. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission here to visit Civil Service Commission

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