IT Service Continuity Manager

Driver and Vehicle Standards Agency

Apply before 11:55 pm on Monday 4th October 2021


Reference number



£38,654 - £42,521


Senior Executive Officer

Contract type


Business area

DVSA - Strategy Planning and Performance

Type of role

Business Management and Improvement
Information Technology

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of posts




About the job


IT Service Continuity Manager

Do you have experience in Business Continuity, IT Disaster Recovery, IT Service Continuity?

Can you help the DVSA to minimise it’s risks in the event of a major incident?

Would you like to work on nationally important projects?

If so, we would love to hear from you!

We welcome applications from every part of the community. We’re particularly interested to hear from Black, Asian, and Minority Ethnic people, women, disabled people and those who identify as LGBT+. We believe everyone is involved in making DVSA an inclusive and great place to work.

Job description

As the IT Service Continuity Manager you will help to define standards, controls and assurance for IT Service Continuity planning and execution across the DVSA, ensuring that there are clear plans for service recovery in the event of a major incident. You will helping to coordinate the DVSA’s annual IT Service Continuity tests ensuring these are undertaken, documented appropriately and reports on the risks associated with any deviations from the test plan.

You will work with key Suppliers as well as internal teams in order to ensure that they are delivering appropriate IT Service Continuity in order to support critical DVSA services. The role supports the assessment of business critical systems and works collaboratively with the DVSA Business Continuity Team to ensure that IT Service Continuity and Business Continuity plans and tested and aligned.

The Driver and Vehicle Standards Agency work on high-profile digital products used by millions of people every year. To make an even greater impact we are expanding our team and we need your skills to keep us at the forefront of technology.

Digital-first vision is underpinned by a clear strategy which allows our staff to develop and grow. There’s never been a better time to join the DVSA!


Include but not limited to

• Work with the Head of Digital Availability and Continuity to Update, improve and present the IT Service Continuity Test Schedule to the Business Continuity Team and any related Governance Boards for agreement.
• Coordinate the delivery of the IT Service Continuity Test Schedule for the year using risk profiling and strategic objectives to inform prioritisation where needed.
• Review change proposals for DVSA to ensure that IT Service Continuity arrangements are included and tests are planned as part of the process.
• The IT Service Continuity Manager will help to develop and embed increased knowledge and experience which will be integral to on-going monitoring, continuous improvement, testing and exercising.
• Identify and record risks associated with the tests and make these visible to all Parties.

Full Role Profile Here

About you

To be successful in this role you will need to understand business continuity planning and be able to recognise technology opportunities and risks. The DVSA deliver critical services to businesses and the public meaning it is critical that our systems are secure and can continue to operate in potential disaster situations. We are looking for someone who can contribute to the planning for such eventualities and minimise the risk to the agency and our end users. You will need excellent planning skills as well as the ability to communicate and influence senior stakeholders.

We are committed to encouraging and enabling our staff to develop in and above their role and will support you through further development opportunities/qualifications.

For more info on our digital transformation, head over to our LinkedIn .


We'll assess you against these behaviours during the selection process:

  • Seeing the Big Picture
  • Changing and Improving
  • Developing Self and Others
  • Leadership
  • Communicating and Influencing
  • Working Together


The Driver and Vehicle Standards Agency (DVSA) helps everyone stay safe on Britain's roads.

We're an innovative organisation that values professional expertise and invests in all our people. We champion inclusive and diverse teams, ensuring we have the skills required to deliver transport that moves Britain ahead now and into the future, meeting the needs of the people who use our services.

If you would like to read more about the great opportunities and benefits of working at DVSA visit our Careers website.

Things you need to know


Successful candidates must pass a disclosure and barring security check.
People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours and Experience.
How to Apply

As part of the application process you will be asked to complete a CV and personal statement. Further details around what this will entail are listed on the application form.

Please provide detailed evidence of your experience of the following sift criteria within your CV and Personal Statement:

• The Delivery of IT Service Continuity, Business Continuity or Disaster Recovery planning and assessment.
• Designing and implementing proportionate IT Service Continuity/Business Continuity/Disaster Recovery strategies to treat risks stemming from Business Impact Assessments.
• Experience in communicating the technical elements of a solution whether these are logical or physical, or data driven in focus.

The sift is due to take place week commencing 4th October 2021.

Interviews are due to take place week commencing 18th October 2021.

This interview will be conducted via a video interview, details of which will be provided to you should you be selected for interview.

We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.

The selection process will be designed specifically for the role. As a result, your assessment could include:
• an interview
• an interview with one or more exercises

You’re encouraged to become familiar with the role profile, as you may be assessed against any of the criteria recorded within.

Please see attached candidate notes for further information about our recruitment process.

The Department for Transport alongside other Government Departments recruit using Success Profiles. This means for each role we consider what you will need to demonstrate in order to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.

For further information on Success Profiles visit our Careers website.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Further Information

To learn more about applying for a role within the Department for Transport, visit the Application Process page of our Careers website.

Before submitting your application, we encourage you to visit our Things You Need to Know page for further information about applying for a role within the Department for Transport and the Civil Service.

Throughout this job advert there are links to the DfT Careers website, which provides you further information to support your application. Should you be unable to access the information on our website, please email for assistance.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :
Name :  Digital Resourcing
Email :
Recruitment team :
Email :

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Click here ( to visit Civil Service Commission

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