Digital Product Manager

Department for Work and Pensions

Apply before 11:55 pm on Wednesday 20th October 2021

 

Reference number

153758

Salary

£49,171 - £59,589

Grade

Grade 7

Contract type

Permanent

Business area

DWP - Digital

Type of role

Digital

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of posts

1

Location

Blackpool, Manchester, Sheffield

About the job

Summary

The Next Generation Contact Centre (NGCC) is the Department’s contact centre platform. It handles over 50 million calls per year across all products and services, making it the largest platform of its kind in the UK.

An exciting opportunity has arisen in the NGCC team as a Digital Product Manager, delivering key products which will transform the way that the Department interacts with its customers.

NGCC is a key enabler for the Department’s efficiency agenda, recognising the increasing need for technology to change the way that we work to enable colleagues in service delivery to focus on more complex activities.

The Product Manager is responsible for producing world class products for public services in line with the Government’s digital services standard, that are accessed by millions of users. The Product Manager will use their knowledge of user needs and business objectives to frame problems and set priorities for their delivery teams.

The Core Purposes of the Product Manager are:

1. Set The Product Vision - Form the vision for the product(s) and engage with teams and stakeholders in the development of that vision over time.

2. Product Management - Define the minimum viable product and work with the product team(s) to agree candidates for release, defining delivery plans and communicating progress to the wider business and customers as appropriate.

3. Lifecycle Management - Maintain and iterate a product over time to continuously meet user needs and support in the effective production.

4. Managing product backlogs - Create the list of backlog items and prioritize them based on the overall strategy and business objectives.

5. User focussed - Act as the voice of the business and the users during development and stabilisation.

6. Agile - Ability to work in a fast paced, evolving environment and utilises an iterative method and flexible approach to enable rapid delivery.

NGCC sits within Digital Channels, alongside the Document Management team.

Job description

As a Product Manager you will:

• Manage the development of a product.

• Be responsible for strategic and tactical product decisions, using your knowledge of user needs and business goals to frame problems and set priorities for the delivery team.

• Be actively involved in developing the product strategy and managing the product roadmap.

• Own the vision for the product, working with stakeholders to ensure strategic fit and engaging the development team to maintain alignment and buy in.

• Develop the product strategy and manage the product roadmap as well as prioritising the product backlog through a range of techniques to maximise value and return on investment.

• Identify and communicate user needs to the development and delivery teams through the creation of backlog items (user stories) and representing users and other stakeholders at team meetings such as planning and review session.

• Manage, influence and negotiate stakeholder relationships and communicate progress and achievements, championing the product within the department.

• Support the professional development of associate Product Managers in your area.

You will have experience of product management techniques and may work as part of a larger product team, managing Associate Product Managers to develop components or features forming part of the product. You can expect to work independently or as part of a more complex project with a more senior Product Manager.

Responsibilities

The responsibilities are outlined in the job description above.

If you would like to learn more about the role, please contact Mimi.Enefiok@dwp.gov.uk.

Behaviours

We'll assess you against these behaviours during the selection process:

  • Leadership
  • Managing a Quality Service
  • Changing and Improving

Technical skills

We'll assess you against these technical skills during the selection process:

  • Agile and Lean Practices

Benefits

• Learning and development tailored to your role.
• An environment with flexible working options.
• A culture encouraging inclusion and diversity.
• An employer pension contribution of up to 27%.
• A generous annual leave allowance.

Salary Information

Salary for this role is from £49,171(Band min) to £59,589(Band max).

Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview.

Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary.

Existing Civil Servants who gain promotion may move to the bottom of the next grade pay scale or 10% increase in salary whichever would be the greater.

This role can be based out of either Blackpool, Manchester or Sheffield corporate hub locations.

Please find further information on the Corporate hub locations here.

Reserve list candidates will be posted in merit order by location.

A reserve list may be held for a period of 6 months from which further appointments can be made.

The Department is committed to promoting flexible ways of working, whilst enabling the business to operate at maximum efficiency and will expect colleagues to work from a blend of locations, including some time working at home, as required. The corporate hub location will be the designated place of work and any remote or home working arrangement does not constitute a change to your designated place of work or contractual Terms and Conditions. Please be aware that this role can only be worked in the UK and not overseas.

This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.

Things you need to know

Security

Successful candidates must pass a disclosure and barring security check.
People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Experience and Technical skills.
Stage 1: Application

Your application will consist of three parts:

1. A Personal Details application form.

2. Your employment history detailing your responsibilities, skills, accomplishments, plus your qualifications and relevant training. Please copy this information into the box field provided.

3. Personal statement in no more than 1250 words.

When giving details in your employment history and personal statement you should highlight your experience working with the essential criteria below:

• Understands tools, terms and concepts used to deliver a product and how they can be adapted, and applied to different phases of delivery.

• Influences stakeholders and manages relationships effectively. Builds long term strategic relationships. Facilitates and delivers the business outcomes.

• Ensure colleagues and stakeholders have a clear understanding of objectives, activities and time-frames. Take into account different individual needs, views, and ideas, championing inclusion and equality of opportunity for all. Consider the impacts of own and team’s activities on stakeholders and end users.

• Work with others to identify areas for improvement and simplify processes to use fewer resources. Use technology where possible to increase efficiency. Encourage ideas for change from a wide range of sources. Clearly explain the reasons for change to colleagues and how to implement them, supporting individuals with different needs to adapt to change.

• Develop, implement, maintain and review systems and services to ensure delivery of professional excellence. Work with stakeholders to set priorities, objectives and timescales. Successfully deliver high quality outcomes that meet the customers’ needs and gives value for money. Identify risks and resolve issues efficiently.

The sift panel will use the information in your employment history and personal statement to assess your experience, skills and knowledge against the essential criteria above.

For Hints and Tips on completing your application visit our blog Getting Hired at DWP Digital .

Applications will be sifted at regular intervals from the date the posts are advertised. Please apply as soon as you can, do not wait until the end of the campaign.

A NOTE ON ANONYMISATION

Due to DWP’s use of anonymised recruitment practices it is not possible for applicants to upload/attach a CV; any information that you would customarily share on a CV should therefore be entered onto the application form. Please ensure you provide sufficient information to enable the sift panel to make an informed judgement about your suitability for this role.

IMPORTANT INFORMATION

Please include all other information that you would customarily provide when presenting a CV/Personal statement, as the sift panel use this information to assess your application.

DWP operates an anonymised recruitment process. When entering information relating to your employment history you will be asked to remove any personal details that could be used to identify you. This relates to name and contact details which might usually appear on your CV/Personal statement. Failure to do so will result in your application being withdrawn.

Stage 2: Interview

If you’re successful at sift stage you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the following:

Leadership
Managing a Quality Service
Changing and Improving
Agile and Lean Practices

Interviews will take place in early November.

Sift and Interview dates to be confirmed.

Further Information

A reserve list may be held for a period of 6 months from which further appointments can be made

Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk

Reasonable Adjustments:

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via DigitalRecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

If successful and transferring from another Government Department a criminal record check may be carried out.

If successful but not transferring from another Government Department, in order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :
Name :  Mimi Enefiok
Email :  Mimi.Enefiok@dwp.gov.uk
 
Recruitment team :
Email :  digitalrecruitment.grs@cabinetoffice.gov.uk

Further information

If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: HR.BUSINESSASSURANCE@DWP.GOV.UK. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission here to visit Civil Service Commission.

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