User Engagement Lead

House of Commons

Closing date: 4 Mar 2018

Reference number



£36,500 - £42,932



Contract type

Fixed Term

Length of employment

12 Months with the possibility of extension and/or permanency

Business area

Digital Services - Digital Services

Type of role

Information Technology

Working pattern

Flexible working, Full-time, Job share, Part-time



Number of posts



London, SW1

About the job

Job description

User Engagement Lead
£36,500 to £42,932 – 12 Months Fixed Term Contract with the possibility of extension and/or permanency

The Parliamentary Digital Service (PDS) works with the House of Commons, the House of Lords, and Parliament staff on their IT and digital needs.

We think it’s important that everyone can access and understand what’s going on in Parliament. Our goal is to bring together the public, Parliament Members, and Parliamentary staff to inform, engage, support, and communicate through one, unified digital core – PDS.

The Digital Service is introducing new services across Parliament. To help us achieve this, we are looking to expand our existing User Engagement Team, recruiting a number of User Engagement Leads to work with programmes to plan their roll out, promote these services and help all of our customers make the most of them.

User Engagement Leads oversee key engagement activities within major projects in the Digital Service. They work with Members in the House of Commons and House of Lords, and their staff, and administration staff from the both Houses to prepare them for the changes that will come with the implementation of new technology, and to support them through these changes.

User Engagement Leads will be motivated by a strong customer service ethic, they will know about the work of Parliament and Members, and understand their priorities and the context within which they work.

If you would like more information on the role please contact Iain MacKinnon, Head of User Engagement –

We are currently looking for candidates who have:
• Excellent oral communication and interpersonal skills with the proven ability to explain technical issues to non-technical people.
• Excellent influencing, negotiation and facilitation skills; experience working with a range of stakeholders negotiating outcomes that align with programme objectives and priorities.
• Ability to gather information, analyse processes and recommend courses of action while incorporating the knowledge and views of colleagues, users and suppliers.
• Strong customer service ethic, with the ability to work in partnership with a wide range of people, including key stakeholders, middle and senior managers, to manage expectations and to handle challenging situations.
• A strong interest in the politics and culture of Parliament, and the specific challenges to the institution of technological change.

In addition to a good salary package, we offer an attractive range of benefits including 28 days’ annual leave, interest free season ticket loan and bicycle loan, childcare voucher scheme, access to training and development, in house gym and a contributory pension scheme.

We are committed to being an inclusive employer. We encourage flexible ways of working and staff have access to Workplace Equality Networks.

Consideration will be given to candidates who wish to work part-time or as part of a job share. If you are selected for interview please inform the panel of the days/hours you are available to work.

We welcome applications from everyone regardless of age, gender, ethnicity, sexual orientation, faith or disability.

Please let us know if you require any recruitment documentation in other formats or if you require reasonable adjustments to be made during the recruitment process.

PLEASE ENSURE THAT YOU SUBMIT A CV AND A SUPPORTING STATEMENT. Your supporting statement should demonstrate broadly how you meet the criteria in the job description for the relevant job that you wish to apply for and must specifically address the areas listed above. Your CV will not be considered if a supporting statement is not attached. If you have further questions, please contact

We’re an open, transparent and collaborative team at the heart of Westminster. If you’d like to join us in developing a modern digital democracy, please apply.



Civil Service pension schemes may be available for successful candidates.


Excellent learning and development opportunities
Generous annual leave
Contributory pension scheme



Things you need to know


Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check.

Selection process details

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.


Candidates in their probationary period are not eligible to apply for vacancies within this department.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Contact point for applicants

Sift/interview dates and location

Sift Date: Mid February 2018
Interview Date: Late February 2018
Location: Westminster, SW1P

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