Insights Analyst

Ofwat (Water Services Regulation Authority)

Apply before 11:55 pm on Tuesday 10th October 2023



Reference number



£35,328 - £52,660
Please read the attached Candidate Pack for full details on salary.
A Civil Service Pension with an average employer contribution of 27%

Job grade

Senior Associate

Contract type


Business area

Sector Performance - Insights and Impact Team

Type of role

Operational Research

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of jobs available



Birmingham (B5 4UA) or London (E14 4HD) based with hybrid working

Job summary

We’re Ofwat, the Water Services Regulation Authority, responsible for regulating water and wastewater services in England and Wales. Our role is to help the sector build trust and confidence with customers, the environment and wider society: keeping water flowing, bills affordable and helping ensure the health of our rivers and waterways. We push hard to improve day-to-day water company performance for customers, including on leakage, sewer flooding and customer service.

We drive the sector to take a longer-term view and to take steps now to protect and enhance the environment, using digital and data innovations and making sure our water supplies are secure for future generations. 

Please read the attached "Candidate Information Pack" to find more about Ofwat and our Values.

The Directorate and the Team

The Performance Insights Analyst role sits within our 'Insights & Impact' team in the Sector Performance Directorate. The directorate is responsible for driving transformation in water companies' performance using actionable insight derived from our operational and financial monitoring.

The Insights & Impact team plays an integral role in the work of the Directorate. Its vision is 'Delivering innovative solutions and insights through collaboration and teamwork, to support Ofwat's strategic goals and improve our understanding of company performance'. We aim to provide high quality insights into sector and company performance and create a holistic view of sector and company performance through better use of data and wider intelligence sources. These insights inform our approach to driving improvements in performance and shape our policy priorities, engagement with stakeholders, and focus areas for regulation of the industry. The role of the team also includes delivering our operational resilience and asset management policy approaches; key aspects of performance insights.

Job description

***Internal Job Title – Senior Associate Performance Insights*** 

We are seeking an experienced Performance Insights Analyst. The successful candidate will play an important role in delivering our strategy and will need to be able to respond flexibly to the needs across the organisation.

A key aspect of the team's work is the publication of our annual Water Company Performance Report (WCPR). This role will interact with and influence the WCPR through the performance insight the team generates and evaluates. Other key publications relevant to the role include  our Asset Management Maturity Assessment and Operational Resilience Discussion Paper  

We will consider applications from a variety of water sector backgrounds (eg water, wastewater, operations, asset management, capital delivery, engineering etc.), but water sector expertise is essential.

You will work closely with colleagues within the directorate and across Ofwat, identifying areas where analysis and insight is needed, developing approaches to extract insights, understanding the application of that insight to the sector, and communicating your findings, influencing how we deliver our strategic goals. 

You will be comfortable adapting to different working styles, working collaboratively across different teams and disciplines. Building trusted and collaborative relationships, will be essential to success. 

Key objectives: 

In this role you will be expected to: 

  • Play a critical role in developing a holistic understanding of company and sector performance through analysis and insight generation. 
  • Lead the delivery of numerical and/or policy analysis and use this to influence, inform and advise internal and external stakeholders. 
  • Work within a multidisciplinary team to deliver key outputs and publications to challenging timetables for a variety of audiences. 
  • Present insights/policy proposals to internal and external stakeholders. 
  • Be a problem solver, focusing on how insight can support the delivery of corporate outcomes and actively promote the work of the team within Ofwat.
  • Seek out opportunities to improve Ofwat's approaches to developing insights.
  • Contribute to the continuous improvement of data and insights within the organisation, proactively sharing skills and knowledge.
  • Provide support to colleagues, proactively sharing skills and knowledge.
  • Develop your skills through continued learning and development within your profession and within the wider directorate you work in.  

Ofwat is an agile working environment, so you can expect opportunities to support other directorates and to move around the organisation as work priorities shift. 

Person specification

To be successful in this role you will have the below essential attributes, skills, experience and knowledge:

Experience, Skills and Knowledge:

  • Lead Criterion: Good technical knowledge and understanding of the 
    water sector, operational practices and performance data, and the ability 
    to use your understanding of the sector to effectively challenge company 
    and sector performance across a range of themes and focus areas.
  • Degree level or equivalent qualification or equivalent knowledge / 
    experience in a technical field.
  • Experience of effectively planning and managing projects under 
    challenging circumstances with a proven record of delivering clear 
    insight, options and recommendations from complex data.
  • Experience of using data, both quantitative and qualitative to draw out 
    key actionable insights and present conclusions.
  • Experience of working collaboratively with multidisciplinary teams 
    (including with external organisations).
  • Ability to manage and take responsibility for your own workloads, and 
    manage multiple priorities to meet deadlines - including an ability to 
    work independently, and as part of a team, using creativity and 
    innovative approaches.
  • Excellent written and oral communication skills, with the ability to 
    interpret and communicate complex information for a range of internal 
    and external stakeholders


  • You are a champion and leader of change
  • You deliver outcomes
  • You are an adaptable thinker

You can read more about Attributes in Ofwat’s Framework for Success

Alongside your salary of £35,328, Ofwat (Water Services Regulation Authority) contributes £9,539 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Why you should Join Ofwat:

We are forward-thinking, creative, innovative and ambitious. We actively encourage autonomy, collaboration and innovation and we have a unique culture fostered by trust, flexibility and respect.

We strive to ensure our people feel connected and valued, where their voice matters. You will be provided with the space and support to shape your future while taking greater control of your own growth and development.

You will also benefit from:

  • 25 days annual leave (increasing to max 30 with each year of service) in addition to 10.5 bank holiday and privilege leave days
  • access to exclusive discounts on a range of goods and services such as retail outlets, theatre tickets, holidays, insurance and gym membership;
  • fees paid for membership of relevant professional bodies;
  • up to 3 volunteering days per year;
  • recognition vouchers;
  • enhanced shared parental leave and pay;
  • enhanced sick pay;
  • cycle-to-work scheme;
  • season ticket loan for travel between home and office;
  • health and well-being initiatives

Selection process details

How to apply

Applicants should apply through the Civil Service Jobs website.  You will be asked to create an account and complete an application form (CV and personal statement).  If you are unable to make an electronic application, please contact via 

Selection timetable

  • Closing date: 11.55 pm on Sunday 10th October 2023
  • Sifting: 11th - 13th October 2023 
  • Interview date(s): w/c 16th October and w/c 23rd October

Assessment process

Sift Stage 

At sift stage we will assess your application against some of the essential skills, experience, and knowledge, listed in the professional requirements table above.   

As part of your application, you will be required to write a personal statement. In your statement please address the Lead Criterion: 
Good technical knowledge and understanding of the water sector, operational practices and performance data, and the ability to use your understanding of the sector to effectively challenge company and sector performance across a range of themes and focus areas. 
In the event of receiving a large number of applications, a pre-sift may take place on just the lead criterion mentioned above.

Interview Stage 

We will test against attributes, as well as skills, experience, and knowledge (set out in the professional requirements section) during the interview process. You can read more on Ofwat’s  attributes described here in our Framework for Success.  

As part of the interview process, we will require a short presentation. Further details will be provided to shortlisted candidates upon invitation to interview.  

Please note that the interviews will be conducted via video conferencing software (Microsoft Teams). 

If you have any queries about any aspect of this role, selection process, or you require any reasonable adjustments please email  

Please read the attached "Candidate Information Pack" for details on terms and conditions.

Feedback will only be provided if you attend an interview or assessment.


Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

  • Name :
  • Email :

Recruitment team

  • Email :

Further information

If you feel your application has not been treated in accordance with the recruitment principles and you wish to make a complaint, you should contact Ruth Noake, Head of Talent & OD, Corporate Enablers (People), Ofwat, Centre City Tower, 7 Hill Street, Birmingham, B5 4UA in the first instance. If you are not satisfied with the response you receive from us, you can contact the Civil Service Commission at

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