Department for Work and Pensions
Apply before 11:55 pm on Sunday 1st October 2023
Type of role
Number of jobs available
Do you have experience of Infrastructure and application monitoring?
Do you want to work with us on a once-in-a-generation digital transformation?
If so, click that apply button now and become our next Infrastructure Engineer.
You will join the DWP Enterprise Tooling Team who are responsible for managing and maintaining a range of enterprise toolsets that manage the Department’s IT Systems Management capabilities.
You will be responsible for the operational stability of the infrastructure solutions and be in a position to improve the on-going robustness and resilience of those products.
You will work within a team focused on the delivery of Capacity Management tooling and Data Centre Infrastructure Management tooling.
Successful applicants will be an intrinsic part of the team, working closely with Tooling product teams, Live Service engineers and application owners to ensure the systems and services, which monitor and manage the DWP estate, are operational and that key application metrics are produced appropriately.
As an Infrastructure Engineer within the DWP Enterprise Tooling Team you will be joining a team of IT Engineers that are committed to designing, developing, deploying and supporting core IT services that underpin the DWP’s citizen facing systems. These services provide the monitoring necessary to know how healthy the network, server or application is, how the datacentres are laid out, what power they are consuming whilst also ensuring DWP are accurately capturing Software Asset information to allow the central Asset team to ensure we are correctly and efficiently licensed.
Your role will involve investigating issues, as and when they arise, ensuring that our monitoring services are running optimally and assisting with product upgrades and patches. You will be working to ITIL standards across Incident, Problem and Change management as you maintain the Portfolio of Enterprise Tools within our domain to provide a robust and modern enterprise strength capability.
Working level experience of IT infrastructure concepts is essential as this knowledge will allow you to work in collaboration with a range of internal/external partners, stakeholders and customers.
Experience in the Systems Management capabilities that we operate particularly BMC Capacity Management and Nlyte would be beneficial but not essential as training will also be provided to the right candidate.
You will have a good level of understanding of Public Cloud and Infrastructure as a Service concepts.
This role may well require a small amount of out of hours support alongside inclusion in the on-call rota once the right level of experience has been attained.
If you would like to learn more about the role, please contact Richard.Hanley@dwp.gov.uk
• An employer pension contribution of up to 27% For further information please click here.
• Annual leave rising up to 30 days, (based on your working pattern).
• Family friendly flexible working arrangements, such as hybrid working, job sharing, term-time working, flexi-time and compressed hours.
• Learning and development tailored to your role this could include industry recognised qualifications, coaching and mentoring.
• An inclusive and diverse environment with opportunities to join staff networks including: Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.
This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.
Salary for this role is from £40,201 (Band min) to £43,347 (Band max).
The maximum salary for the grade is £43,347, however a Digital Allowance of up to £5,000 per annum is available for exceptional candidates, based on our assessment of your skills and experience.
Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview.
Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary.
Existing Civil Servants who gain promotion may move to the bottom of the next grade pay scale or 10% increase in salary whichever would be the greater.
Selection process details
Stage 1: Application
Your application will consist of three parts:
1. A Personal Details application form.
2. Your employment history detailing your responsibilities, skills, accomplishments, plus your qualifications and relevant training. Please copy this information into the box field provided.
3. Personal statement up to 1250 words.
When giving details in your employment history and personal statement you should provide supporting information demonstrating how your experience meets the essential criteria below:
• Designing and delivery of infrastructure services/solutions to meet strategic plans and roadmaps.
• Dealing with and taking decisions on day-to-day operational management of services/solutions relating to own work area.
• Providing specialist technical support and assistance to projects ensuring definition and delivery of requisite non-functional requirements to architectural and roadmap developments.
• Providing 3rd line support for incidents, problems and changes.
• Providing technical support and assistance, across the range of systems and services supported by the team, plus monitoring infrastructure service/solution including alerts and taking appropriate action where required.
• Applying different techniques to methods in analysing and resolving problems, working up new practices and procedures or modify existing processes to improve performance.
The sift panel will use the information in your employment history and personal statement to assess your experience, skills and knowledge against the essential criteria above.
For Hints and Tips on completing your application visit our blog Getting Hired at DWP Digital .
Applications will be sifted at regular intervals from the date the posts are advertised. Please apply as soon as you can, do not wait until the end of the campaign.
• You will be asked to complete your employment history any information that you would customarily share on a CV should therefore be entered onto the application form.
• Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered.
• If your employment history/personal statement contains any personal details your application will be withdrawn.
Stage 2: Interview
If you’re successful at sift stage you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the experiences listed in the essential criteria.
Interviews dates are expected to will take place from mid-October 2023, Interview dates to be confirmed.
More information can be found in the Principles of Inclusive Recruitment Guide
Find out more about Working for DWP
A reserve list may be held for a period of 6 months from which further appointments can be made.
Reserve list candidates will be posted in merit order by location.
Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
If successful and transferring from another Government Department a criminal record check may be carried out.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.
However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.firstname.lastname@example.org stating the job reference number in the subject heading.
You must meet the security requirements before you can be appointed. The level of security needed is Security Check (SC).
For meaningful checks to be carried out, you will need to have lived in the UK for a sufficient period of time, to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. Whilst a lack of UK residency in itself is not necessarily a bar to a security clearance, and expectation of UK residency of 5 years within the previous 5 years. Failure to meet the residency requirements needed for the role may result in the withdrawal of provisional jobs offers.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action.
Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing.
At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.
We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.
If you need a change to be made so that you can make your application, you should contact Government Recruitment Service via email@example.com as soon as possible before the closing date to discuss your needs.
Complete the “Reasonable Adjustments” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Feedback will only be provided if you attend an interview or assessment.
Working for the Civil Service
Contact point for applicants
Job contact :
- Name : Richard Hanley
- Email : Richard.Hanley@dwp.gov.uk
- Email : firstname.lastname@example.org
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click here to visit the Civil Service Commission.