Application Operations Engineer

Department for Work and Pensions

Apply before 11:55 pm on Sunday 9th October 2022

 

Details

Reference number

231318

Salary

£34,173 - £37,707

Grade

Higher Executive Officer

Contract type

Permanent

Business area

DWP - Digital

Type of role

Digital
Information Technology

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of posts

10

Contents

This role will be based in Blackpool, Manchester or Newcastle. Please find further information on the Corporate hub locations here.

Summary

Do you want to apply and further develop your IT technical skills in an Organisation that makes a difference to UK citizens lives?

If so, we have multiple Application Engineering vacancies within the Cross Functional Unit (CFU) that spans DWP Digital.

The CFU’s primary role is to provide application operational support to deliver continuity of service for our users across DWP Digital services. As part of this you will:

Work collaboratively with teams across Digital Group to ensure smooth running of operational processes.

Affectively utilise Incident, Problem and Change, and Release Mgmt. as well as automating and innovating via continuous improvement to enhance the services we provide for citizens.

Be part of the DWP Estate transition from On-Premise Hosting to the Cloud.

Be part of an Organisation that takes career development seriously working alongside other functions such as DevOps, SRE and other Engineering disciplines.

If this interests you apply today!

Job description

As an Application Operations Engineer you will support, manage, maintain, and continuously improve a single application or a suite of applications from a technical and IT Service Management perspective. These applications will range in technology, from Linux to Windows servers, SQL and No-SQL databases, Cloud and On-Premises based servers and various third party software. There is also scope to be involved in the management of certificates and key exchanges and the diagnosing of networking, TLS and TCP issues.

You will also maintain the ongoing reliability, performance, and support of those applications. This includes:

  • Proactively monitoring applications to ensure their health, availability and stability.
  • Proactively and reactively investigating and raising incidents and problems.
  • Troubleshooting issues reported by users and responding to customer requests.
  • Taking the lead on or contributing to continual service improvements with regards both technical and process improvements.
  • Developing and maintaining strong working relationships with a multi-disciplinary team, including: Service Owners; Dev Ops and SRE Engineers; Architects; Testers; Business Analysts; Process Owners; external partners; other Government Departments and many others.
  • Raising, coordinating, and deploying changes into the test and live estate.
  • You will follow IT Service Management best practice, using frameworks like ITIL 4, Agile and Scrum to ensure service and operational processes run smoothly and deliver value for the end user community.

From time to time you may also be required to support your applications on your own and possibly out of hours through a scheduled on-call rota.

Responsibilities

The responsibilities are outlined in the job description above.

If you would like to learn more about the role, please contact Sam.hackett@dwp.gov.uk.

• An employer pension contribution of up to 27% For further information please click here.
• Annual leave rising up to 30 days, (based on your working pattern).
• Family friendly flexible working arrangements, such as hybrid working, job sharing, term-time working, flexi-time and compressed hours.
• Learning and development tailored to your role this could include industry recognised qualifications, coaching and mentoring. 
• An inclusive and diverse environment with opportunities to join staff networks including: Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.

This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.

Salary Information

Salary for this role is from £34,173 (Band min) to £34,971 (Band max).

Where the maximum salary of £34,971 is offered, a Digital Allowance of up to £2,736 per annum is available for exceptional candidates, based on our assessment of your skills and experience.

Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview.

Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary.

Existing Civil Servants who gain promotion may move to the bottom of the next grade pay scale or 10% increase in salary whichever would be the greater.

Security

Successful candidates must pass a disclosure and barring security check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.

See our vetting charter.
People working with government assets must complete basic personnel security standard checks.

Selection process details

Your application will consist of three parts:

1. A Personal Details application form.

2. Your employment history detailing your responsibilities, skills, accomplishments, plus your qualifications and relevant training. Please copy this information into the box field provided.

3. Personal statement up to 750 words. 

When giving details in your employment history and personal statement you should highlight your experience in line with essential criteria below:

Excellent communication and presentation skills within a fast-paced Application Operations team.

Ability to independently support critical systems both in and out of hours.

Analytical and logical cognitive skills.

Team working and delivering at pace in a disciplined environment under pressure to meet challenging deadlines.

Time management / prioritisation skills.

Ability to manage own workload and provide a quality service, with experience in a range of tools, applications and professional frameworks, for example but not limited to: ITIL; Redhat Linux; BMC tooling; Microsoft Windows; Service Now; Python; SQL. Cloud Computing.

The sift panel will use the information in your employment history and personal statement to assess your experience, skills and knowledge against the essential criteria above.

For Hints and Tips on completing your application visit our blog Getting Hired at DWP Digital .

Applications will be sifted at regular intervals from the date the posts are advertised. Please apply as soon as you can, do not wait until the end of the campaign. 

Sift dates to be confirmed.

Important Information

• You will be asked to complete your employment history any information that you would customarily share on a CV should therefore be entered onto the application form.
• Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered.
• If your employment history/personal statement contains any personal details your application will be withdrawn.

Stage 2: Interview

If you’re successful at sift stage you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the experiences listed in the essential criteria.

Interview dates to be confirmed.

Further information:

A reserve list may be held for a period of 6 months from which further appointments can be made. 

Reserve list candidates will be posted in merit order by location. 

You must meet the security requirements before you can be appointed. The level of security needed is security check.

For meaningful checks to be carried out individuals you will need to have lived in the UK for a sufficient period of time, to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. Whilst a lack of UK residency in itself is not necessarily a bar to a security clearance, and expectation of UK residency may range from 3 to 5 years. Failure to meet the residency requirements needed for the role may result in the withdrawal of provisional jobs offers. 

Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at here

If successful and transferring from another Government Department a criminal record check may be carried out. 

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading. 

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. 

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing.

Reasonable Adjustment

At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.

We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via Digitalrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the “Reasonable Adjustments” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.



Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
This vacancy is part of the Great Place to Work for Veterans initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

  • Name : Sam Hackett
  • Email : Sam.hackett@dwp.gov.uk

Recruitment team :

  • Email : digitalrecruitment.grs@cabinetoffice.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: HR.BUSINESSASSURANCE@DWP.GOV.UK.

If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission here to visit Civil Service Commission

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