Head of Business Change (FTC 24 months) - Rainbow Programme

National Savings and Investments

Apply before 11:55 pm on Monday 4th July 2022



Reference number



£52,000 - £60,000
£52,000 (Non London), £60,000 (London)


Grade 7

Contract type

Fixed Term

Length of employment

24 month

Business area

NS&I - Business Delivery & Transformation - Approved by Matt Smith

Type of role

Business Management and Improvement
Operational Delivery
Procurement and Contracts Management
Project Delivery
Senior leadership

Working pattern

Flexible working, Full-time, Homeworking, Compressed Hours

Number of posts



Durham, Glasgow, London, Lytham St Annes


This is an exciting new role for an individual with a background in delivering cultural change programmes. You will have experience leading a cultural change internally, be familiar with the programme delivery process and tracking benefits and realisation.

You will be excellent at communicating our vision and structuring communications to express concerns and track progress of the project. The business transformation will be organisation wide and involve multidisciplinary operational change delivery circa 200 people across several internal and external teams. You will also be responsible for managing financial services for £10-100 million worth of transactions via outsourced suppliers.

National Savings and Investments (NS&I) is embarking on a re-procurement of its outsourced business process services through ‘the Rainbow Programme’. The Programme is of critical importance and presents an exciting opportunity for NS&I to transform its operating model to deliver business efficiencies and strategic goals.

The Rainbow Programme Head of Business Change will be responsible for designing and leading the Business Change team to provide the full range of business change capability required to manage large-scale business transition successfully. The Rainbow Programme is a whole business transformation programme and as such will touch on all aspects of the business. In addition, the Rainbow Programme is part of the Government Major Projects Portfolio (GMPP) and subject to Infrastructure and Projects Authority (IPA) assurance, review and quarterly reporting. They will form part of the core Programme Delivery team and will be responsible for the development of the overall strategy and delivery plan for the Programme to embed a framework for the business to successfully transition to new ways of working, ensuring optimal change adoption and benefit realisation.

The successful candidate will provide an integrated view of change across the programme and proactively develop and deliver Rainbow’s business change strategy & approach, including cross-functional change interventions, for all business change related activities delivered by the programme and associated projects. The role will lead a team of Business Change Managers working across the 4 Transition States that make up the Rainbow Programme as well as leading the engagement and input from a wide range of contributing experts from across NS&I in support of change planning and delivery.

The Head of Business Change will be responsible for monitoring Programme Outcomes against predicted results. Working closely with the business, programme and project teams to ensure that the business can transition to the required new ways of working and

Job description

You will be expected to:
• Provide Programme level oversight of all Business Change workstream activities within Rainbow Projects including additional first line assurance over project-level business change activity & artefacts.
• Maximising the efficient allocation of business change resources and skills within the project dossier
• Develop Programme-level Business Change documentation including the Business Change Plan based on the Business Change Management Strategy.
• Deliver programme- level Business Change activities, in agreement with the Programme Manager.
• Monitor and manage the Business Change work at a Programme level.
• Identify and advise the Programme Manager of any risks, issues, assumptions, dependencies associated with the Business Change activity at a programme level, assess them and manage them as required.
• Identify where cross-project Business Change interdependencies exist
• Advise the Programme Manager of any deviations from the plan at a Programme level, recommending corrective actions.
• Support and Identify areas for P3M second line assurance
• Develop and maintain Programme Transition Plans, strategies and roadmap
• Support the Rainbow SRO, Assistant Director- Rainbow Programme , and key networks in the business in promoting the case for change to all NS&I employees
• Demonstrate the Programme Principle of Leadership in accordance with NS&I’s values as well as role modelling desired future behaviours and ways of working
• Maintaining continual focus on realising beneficial change
• Contributing to required updates to the Benefits Management Strategy and implementing the Benefits Framework & Processes that sit within, including:
o Ensuring that the development of the Benefit Profiles and Benefits Management Plan are clearly attributed
o Identifying, defining and tracking the Benefits and outcomes required for the Programme
• Horizon scanning to identify organisation changes that happen outside the boundary of the Programme that may affect the Future Operating Model.
• Identifying opportunities and realising benefits that arise during the Programme which might have not be originally profiled and ensure achievements are recognised.
• Ensuring that the various ‘functions’ of NS&I are ready for change that the Business Change Managers are looking after.
• Ensuring overall effective internal engagement and business change management including shaping and developing engagement and communication materials for delivery to the wider business an d acting as a key advocate for the Programme.
• Working in partnership with Internal Communication to ensure internal communications & engagement and business change management are effective and continuously reviewed and improved.
• Monitoring NS&I’s KPIs that track the operational health of NS&I, NS&I’s operational stability, and ongoing capacity for change, identifying and escalating risks in this regard appropriately to Programme Management Team, Director and SRO.
• Feeding into GMPP, Corporate and Programme Status Reporting on the readiness for change, achievement of outcomes, benefit profiles and realisation of benefits.
• Providing advice to the Director and Programme Manager whether the work of the programme and its projects covers the necessary aspects required to deliver the project outputs, and the Programme capabilities that will achieve the programme outcomes and benefits.
• Ensuring there is no double-counting of benefits across the programme
• Initiating Business Assurance Reviews to ensure that capabilities are embedded and established.
• Have overall responsible for business change across the programme and 4 transition states
• Lead a team of Business Change Managers across the 4 key Transition States


Essential experience

• Professional qualification in change management, benefits management, programme management or membership of a relevant body.
• Significant experience in managing business change and working in a change management environment across complex major business transformation programmes
• Experience of working with and for multiple directorates.
• Experience working in an outsource environment – as client and/or supplier.
• Experience in delivering Change managing 3rd parties
• Experience of leading a team to deliver change across multiple business areas
• Experience leading and shaping change engagement across organisations through a variety of different routes and styles

Essential technical knowledge and skills

• Ability to successfully integrate change into ‘business as usual’ (BAU) ensuring that activities are planned and completed to enable the business to implement the change and realise the benefits.
• Ability to identify, quantify, map and track programme benefits to justify investment in the programme, and to provide assurance that the benefits identified can be realised.
• Ability to systematically identify, analyse and communicate with stakeholders, using appropriate channels, to ensure all those impacted by the change are engaged, taking account of their levels of influence and particular interests.
• Strong leadership and relationship building skills to ensure senior level buy-in and delivery
• Excellent relationship management skills; strong verbal and written communication skills; proven communicator and influencer of stakeholders at all levels
• Strong analytical skills, including the ability to review, challenge and utilise data
• Risk & Issues management: experienced in effective identification, assessment and management of risks and issues in accordance with Government guidelines and best practices
• Stakeholder management: strong focus on stakeholders coupled with the ability and desire to deliver results
• Relationship management: tactful, resolute and fully committed to providing excellent customer service
• Delivering results:
• able to plan and organise self and work in order to achieve objectives and targets
• determined to deliver outcomes and to overcome obstacles to achieve results
• forward thinking and flexible, able to work in a variety of situations
• strives for and champions improvement


We'll assess you against these behaviours during the selection process:

  • Seeing the Big Picture
  • Making Effective Decisions
  • Communicating and Influencing
  • Working Together
  • Delivering at Pace

• Hybrid working- home and office working
• 9 day fortnight scheme- 1 paid day off every fortnight (after probation)
• Privilege days – dependent on start date up to 1 additional annual leave days
• Subsidised gym membership (up to 50%)
• Generous and tailored L&D offering
• Professional subscription payment
• Two contributory pension schemes (Alpha & Partnership Pension)
• Generous annual leave – starting at 25 days, increasing to 30 days
• Buying & selling annual leave
• Giving something back – 3 days volunteering
• Employee recognition scheme
• Season Ticket loan
• Online retail discounts, cash back and savings
• Well-being initiatives– including health screening and flu jabs
• Eye-care voucher scheme
• Cycle to work scheme
• Employee Assistance Program – telephone and website support
• Enhanced Maternity, paternity, adoption and shared parental leave.
• Mentoring (including reverse mentoring) & Coaching opportunities
Work Shadowing Opportunities


Successful candidates must pass a disclosure and barring security check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check.

See our vetting charter.
People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.
Please submit your CV and outline your experience addressing the behaviours in the suitability statement (750 words max). You will be assessed against the following behaviours:
• Seeing the bigger picture
• Making Effective decisions
• Communicating and influencing
• Working together
• Delivering at pace

Candidates invited to interview will be asked to prepare and deliver a 10 minute presentation or do a short timed assessment. Details of the assessment will be provided to candidates successfully sifted and invited to attend the interview.

Please note that only candidates invited to interview are provided with feedback. Unfortunately we cannot provide feedback to candidates who were unsuccessful at sift stage.

Additional Information
If you have any questions about the role please contact the hiring manager Sean Baylis Sean.Baylis@nsandi.com or the HR Manager Khayla Omowale Khayla.Omowale@nsandi.com

NS&I is currently trialling a Hybrid Working Policy and colleagues are expected to work in one of our office locations London, Durham, Lytham or Glasgow a minimum of two days per week. Depending upon the outcome of the trial, the number of occasions you are expected to attend the office may change.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

  • Name : jobs@nsandi.com
  • Email : jobs@nsandi.com

Recruitment team :

  • Email : jobs@nsandi.com

Further information

If you have a complaint concerning this recruitment campaign, please send your complaint to jobs@nsandi.com

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