Deputy Director, Digital

The National Lottery Community Fund

Apply before 11:55 pm on Friday 24th January 2025

 
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Details

Reference number

381459

Salary

£75,000 - £83,000
A Civil Service Pension with an employer contribution of 28.97%

Job grade

Grade 6
SCS Pay Band 1

Contract type

Permanent

Type of role

Digital

Working pattern

Flexible working, Full-time

Number of jobs available

1

Contents

Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Manchester, Newcastle-upon-Tyne, Newtown

Job summary

We are now seeking a Deputy Director: Digital – a newly formed, critical role supporting the wider organisation in the delivery of The National Lottery Community Fund’s ‘It starts with community’ strategy to 2030. This is an exciting, demanding and varied role at a time of optimistic change and growth. Reporting to the Chief Finance and Resources Officer, you will bring a focus on product development, product management, user research and service design, with experience of ensuring that customers have a first-class digital experience when interacting with the Fund’s core systems and processes.

Job description

Main responsibilities:


• Digital Strategy Leadership: Work alongside the Finance & Resources Leadership Teamto shape and implement the Fund’s digital strategy, ensuring that digital initiatives align with broader organisational goals and community needs.
• User Experience and Service Design: Lead the design and delivery of user-centred digital services, ensuring accessibility, usability, and inclusivity for applicants, communities, and internal teams. Champion best practices in user experience (UX) and service design.
• Digital Transformation: Spearhead initiatives to modernise our online platforms and services, focusing on improving the customer journey, enhancing self-service
capabilities, and optimising internal digital processes.
• Cross-functional Collaboration: Work closely with the Deputy Director for Technology & Architecture to ensure that digital transformation projects are supported by scalable, secure, and future-proofed technical foundations.
• Stakeholder Management: Engage with internal and external stakeholders, including community organisations, our customers, senior leadership, and government partners, to gather insights and ensure that our digital services are responsive to diverse needs.
• Innovation & Continuous Improvement: Identify new digital opportunities to improve service delivery and create more efficient, user-friendly processes. Stay ahead of
emerging trends and ensure that the Fund remains a leader in digital innovation within the non-profit sector.
• Digital Project Management: Oversee key digital projects, from concept through to delivery, ensuring they are delivered on time, within scope, and aligned with the
organisation’s digital vision. Lead agile teams in delivering iterative improvements and new features.
• Data-Driven Decision Making: Collaborate with data specialists to use analytics and data insights to inform decision-making, optimise user experiences, and measure the impact of digital initiatives.

Person specification

Essential:

• Experience of leading digital strategy, service design and digital transformation.
• Proven track record of leading user-centred design and digital product development, with a deep understanding of accessibility and inclusivity best practices.
• Leadership experience, with the ability to inspire and manage cross-functional teams, including designers, product managers, and digital service professionals.
• Excellent project management skills, with experience overseeing complex digital projects through the full lifecycle, using agile methodologies.
• Stakeholder engagement and communication skills, with the ability to influence decision-makers and build consensus across diverse groups.
• Knowledge of digital product development, UX principles, and user journey optimisation, with a focus on customer-centric solutions.
• Experience in change management and driving a digital-first culture within an organisation.
• Experience of building and leading teams and leading teams through your ability to coach, inspire, and empower people. You will position yourself as a role model within the wider directorate Leadership team and across the organisation.
• Proven track record of measuring and managing performance of services and commercial contracts, to ensure continuous quality and value for money.
• Track record of successfully collaborating with external partners, stakeholders, and customers to drive forward shared goals.

Desirable:


• Experience in the charity, public, or non-profit sectors, particularly in grant-making or community- focused organizations.
• Familiarity with digital platforms, CRM systems, and content management systems relevant to service delivery in large organisations.
• Experience working in collaboration with technical teams, particularly in ensuring user needs are aligned with technical and architectural constraints.
• Understanding of data-driven approaches and analytics to inform service delivery improvements.
• Familiarity with public sector regulations, including GDPR, data protection, and digital governance frameworks.

Alongside your salary of £75,000, The National Lottery Community Fund contributes £21,727 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

A full list of our benefits can be found on our website using the link:

• Generous Civil Service Pension scheme
• Flexible working
• Enhanced paid maternity/paternity leave
• Paid volunteering leave
• Season ticket loan

Selection process details

Apply here 

  • Your CV (no more than three sides).
  •  A supporting statement (no more than two sides) that sets out why you think this role is the right move for you and how you meet the knowledge and experience criteria.


Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

  • Name : deputydirectordigital@starfishsearch.com
  • Email : deputydirectordigital@starfishsearch.com

Recruitment team

  • Email : deputydirectordigital@starfishsearch.com

Further information

https://jobs.tnlcommunityfund.org.uk/vacancies/233/deputy-director-digital.html

Attachments

Recruitment pack for Deputy Director Digital - The National Lottery Community Fund Opens in new window (pdf, 2504kB)
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