Content Manager (Transition)

National Savings and Investments

Apply before 11:55 pm on Sunday 10th December 2023



Reference number



43,000 - 46,500
c46,500 London; c43,000 Durham, Lytham, Glasgow
A Civil Service Pension with an average employer contribution of 27%

Job grade

Senior Executive Officer
NS&I Band 4

Contract type

Fixed Term

Length of employment

23 Months

Business area

NS&I - Retail

Type of role


Working pattern


Number of jobs available



Durham, North East England, DH1 1SL : Lytham St Anne's, North West England, FY8 4TS : Glasgow, Scotland, G2 8JX : City of Westminster, London (region), SW1P 3BT

Job summary

This role is suitable for candidates with experience of content migration and management, in the context of wider digital transformation.

The Content Transition Manager will join NS&Is Design and Validation team at the beginning of a transition from legacy systems to a new digital platform that will support experiences across web and mobile. The appointed person will be responsible for managing the migration of current content, and designing and implementing new content management processes and workflows that support multi-channel publishing.

The Content Transition Manager will work with Product Owners, the Customer Communications and Content team, the Transition team, and external suppliers to develop a migration plan identifying the best means of migrating content, roles and responsibilities to support the plan, and prioritised areas where improvement or changes are needed to support the new customer experience and ways of working.

This transition is an exciting opportunity to move away from legacy content management systems and constraints, and the Content Transition Manager will collaboratively design, with Content colleagues and external designers/developers, how processes like content design, publishing, and approvals will work within the new platform, to support more Agile ways of working.

Job description

See attached role profile for list of responsibilities.

Person specification

Essential Experience, knowledge and skills

  • Service design and/or the design of processes and workflows
  • Experience of working on and/or leading a major content migration or improvement project
  • Confidence working with Content Management Systems
  • Experience of working with technical and design partners
  • Project delivery experience, including experience of working on transformation programmes
  • Communication, collaboration and stakeholder management skills


We'll assess you against these behaviours during the selection process:

  • Making Effective Decisions
  • Communicating and Influencing
  • Working Together
  • Delivering at Pace
Alongside your salary of 43,000, National Savings and Investments contributes 11,610 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

NS&I is one of the largest savings organisations in the UK with more than 24 million customers and over 218 billion invested. We are both a government department and an Executive Agency of the Chancellor of the Exchequer. Our origins can be traced back more than 150 years to 1861.

A small company with a big reach, we offer a range of benefits including flexible working, great opportunities for development and a generous pension scheme. We care for colleagues, respect one another, invest in our people and manage talent effectively.

Some benefits of working at NS&I include:

  • Learning and development tailored to your role
  • An environment with flexible hybrid working options
  • 9 day fortnight scheme
  • A culture encouraging inclusion and diversity
  • A Civil Service pension with an average employer contribution of 27%
  • Generous annual leave starting at 25 days, increasing to 30 days
  • Performance related variable pay bonus
  • Enhanced maternity, paternity, adoption and shared parental leave

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

To apply please click the link on this advert and follow the steps to complete the application form by 23:55pm on 10th December 2023.

In your application you will be asked to provide the following.

  1. An outline of your career history and qualifications with your key responsibilities and achievements.
  2. Provide a short 250 statement for each of the selected behaviours, using examples from your experience and knowledge to demonstrate how you meet them and addressing the essential criteria in the Person Specification.

If shortlisted you will be invited to attend a 1 hour panel interview via video call.

At beginning of the interview you will be asked to make a 5 minute presentation designed to show your experience in a transition situation. This will be followed by a short Q&A session with the panel.

The interview questions will focus on all the selected assessed behaviours listed above.

Interviews will take place on the week commencing 8th January 2023.

Note we are unable to accept CVs.

This role is subject to Baseline Personnel Security Standard and financial credit checks.

Reserve List

A reserve list may be held for a period of 12 months from which further appointments can be made.

Working for NS&I

NS&I is currently trialling a Hybrid Working Policy and colleagues are expected to work in their office location a minimum of 40% of their working month i.e. two days per week for a full time employee.

Any move to NS&I from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at

If you are applying for a role at the same NS&I band as you are currently and the advertised salary of the role is higher, if you are successful, any salary increase will be at the discretion of NS&I and will be reviewed as part of the next annual pay review, in accordance with the NS&I employee handbook.

Note to existing permanent employees at NS&I - Please be aware that if you are a permanent employee appointed to a fixed term role, our recruiting principles ensure you will retain your permanent status at the end of this contract. However, you are not guaranteed to return to your original role. At the conclusion of this fixed term period, you may be redeployed to another suitable role at NS&I, offered retraining or will be given priority mover status to find another role in the civil service.

NS&I employees on a fixed term contract moving to another fixed term role, will continue to be employed for a fixed term to the end date of this role. You may apply for suitable roles within NS&I or the civil service.

Further information

Please visit our website for further details about NS&I.

Feedback will only be provided if you attend an interview or assessment.


Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

  • Name : HR Team
  • Email :

Recruitment team

  • Email :

Further information

The law requires for selection for appointment to the Civil Service is on merit on the basis for fair and open competition as outlined in the Civil Service recruitment principles. If you feel your application has not been treated in accordance with the recruitment principles and you wish to make a complaint, you should contact in the first instance. If you are not satisfied with the response you receive, you can contact the Civil Service Commission

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