Technical Architect - Innovation

HM Revenue and Customs

Apply before 11:55 pm on Wednesday 28th September 2022



Reference number



£41,782 - £44,932


Senior Executive Officer

Contract type


Business area

HMRC - CDIO - Chief Technology and Design Officer

Type of role

Information Technology

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of posts



This role can be based in Bristol, Cardiff, Edinburgh, Leeds, Liverpool, Manchester, Newcastle-upon-Tyne, Telford or Worthing. We offer a hybrid working model that allows you to work between home and office locations, giving you greater flexibility about where and when you work. Occasional travel to other sites will be required.


At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. 


We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.


Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.

Are you an IT architect that is passionate about designing and developing solutions to technology challenges?

If so, continue reading to find out more about this fantastic opportunity to join HMRC – one of the largest and most dynamic IT infrastructures in Europe, and we are now one of the most digitally advanced tax authorities in the world.

The Team

We are a small, agile team within our Chief Technology and Design Office that focus on Technical Innovation. Our objective isn’t necessarily what we can change tomorrow, but the longer-term improvement of the UK tax system. We work to understand and solve problems, proposing innovative solutions through continuous exploration.

Working for HMRC 

Job description

As key member of our multidisciplinary Innovation Team, you’ll work alongside User Researchers, Analysts, Designers, Product Managers, policy, innovation and technology specialists. As a team, you’ll develop innovative approaches for digital products that are part of end-to-end services across HMRC and government. 

By using emerging technology, data, and considering user needs, you’ll develop innovative concepts and solutions, supporting Innovation colleagues with technical and architecture expertise. You’ll test the art of the possible by designing proof of concepts to test solutions for future services, working with internal groups, third parties, external suppliers and academia to develop concepts and MVPs. 

This is an exciting opportunity to make real changes for HMRC and our customers through innovation and to join our Architecture community supporting a large-scale dynamic transformation that has profound impact both on customers and our staff. 

Additionally, as part of the STRAC (Software Tax Relief Adherence Consultancy) Team, you will assist caseworkers in reviewing claims for advances made in the field of software development by external customers. You’ll translate and where possible disambiguate the technological terms used into layperson’s language, and where necessary provide opinion on the qualifying nature of the projects described in relation to the legislation. You’ll assist as the case is pursued to completion which may entail conducting interviews with technical staff in external companies.


Your role will include:

• Providing technical expertise and direction, supporting collaborative Innovation teams, working with colleagues to understand requirements and help design innovative solutions that work.

• Playing a leading role in tracking, understanding and testing new and emerging technologies, their implications and opportunities for HMRC and our customers.

• Understanding complex and often ambiguous technical narratives and translating them into layperson’s language and indicating where that is not possible. Leading interviews between HMRC, customer organisations and accountancy agents in order to draw out details of technological advances and uncertainties and present to non-technical colleagues.

• Developing an understanding of user needs, to design user-centred technical service propositions.

• Identifying business problems and recommending technical solutions and designs.

• Undertaking structural analysis of technical issues, translating this analysis into technical designs that describe a solution.

• Building collaborative relationships with partners across teams and services.

• Articulating technical requirements and implications compellingly to technical and non-technical colleagues, senior leaders, business partners and customers.

Essential technical skills and expertise for this role

You will already have an awareness or experience of:

• High and low-level designs with full lifecycle management, from requirements management to supporting the operations teams with service introduction.

• Effective communication with colleagues, business partners, customers and senior leaders.

• Bridging the gap between the technical and non-technical with the ability to translate technical concepts, so they are understood by all.

• Making and guiding effective decisions, explaining clearly how the decision has been reached.

• Working with business and technology partners to translate business problems into technical designs.

• Looking beyond the immediate technical problem and identifying wider implications, understanding the broad context.

These areas of experience are desirable

• Software development and architecture.

• A keen interest and awareness in ‘cutting edge’ technologies including Distributed Ledger Technology, Cryptocurrencies and Open Banking, NLP and Computer Vision.

• Cloud (AWS/Azure/Google or Hybrid) based architecture designs and implementation.

• Agile methodologies and principles.

  • Learning and development tailored to your role
  • An environment with flexible working options
  • A culture encouraging inclusion and diversity
  • A Civil Service pension with an average employer contribution of 27%

Team members that are moving offices as a result of the Locations Programme will be entitled to a Moves Adjustment Payment for three years where they incur additional costs. This is calculated based on the difference between the costs of travelling to and from the new and old office, over a weekly period. You will get more detail on this as part of targeted locations move communications.


Find more about HMRC benefits in"> 'Your little extras and big benefits handbook' for further information or visit">Thinking of joining the Civil Service


Successful candidates must pass a disclosure and barring security check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.

See our vetting charter.
People working with government assets must complete basic personnel security standard checks.

Selection process details

Application must include
A curriculum vitae including education, professional qualifications and full employment history, giving details of key achievements for each role/job. 
When giving details in your CV you should highlight your experience in line with the essential technical skills and expertise listed in the advert, including details of the work and projects that you have been involved in, and your role therein. 
Important information 
• Please attach your CV as a separate additional document in either PDF or word format no bigger than 5MB.
• Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered. 
• Please do not include any personal details in your document title. 
• If your CV contains any personal details your application will be withdrawn. 
Stage 2: Interview
If you’re successful at sift stage you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the essential skills and your experience. 
Sift and Interview Dates to be confirmed. 

Desirable skills will only be used in the event of a tie. 

The candidates will be posted in merit order. 
Want to know more about the role?

Join our 30 minute webinar on Thursday 15th September 2022 at 11:00 to 11:30 to talk with the vacancy holder. 

To register your interest, please email

Please put the job role in the title.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the job application or interview process. 

Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. The inbox to contact is: Use subject line to insert appropriate wording eg Please re-open my application - 235568 & vacancy closing date 28th September 2022.


Security Update

If you are successful and transferring from another Government Department, we will carry out a check of your identity, nationality, and immigration status (including the right to work in the UK) and a criminal record check before confirming your appointment.


Successful candidates must pass a Disclosure and Barring Security Check/Disclosure Scotland.

Please note that HMRC have an exemption under the Rehabilitation of Offenders Act 1974, which enables us to make enquiries about both unspent and spent convictions.


In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service /Disclosure Scotland on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing stating the job reference number in the subject heading.


For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.


A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.

HMRC transformation

HM Revenue and Customs is currently going through an exciting ten-year transformation programme to create a tax authority fit for the future. As part of this, we are committed to providing high-quality jobs and giving employees a great place to work, whichever location you work from.


HM Revenue and Customs has made significant progress with its plans to locate in 14 large, modern, flexible offices, equipped with high-speed digital infrastructure supporting improved customer service and compliance activity. These collaborative workspaces will enable smarter working and great training and development facilities, allowing for the sharing of expertise, local training, promotion, and provide great ongoing career development opportunities.


These offices will be located in central locations in the following towns and cities close to accessible transport links: Glasgow, Edinburgh, Belfast, Newcastle, Leeds, Liverpool, Manchester, Nottingham, Birmingham, Bristol, Cardiff, Croydon, Portsmouth and Stratford.  

In addition, there will also be a small number of specialist sites where the work cannot be done anywhere else, in Gartcosh (near Glasgow), Telford, Ipswich, Worthing and Dover, as well as our headquarters in central London. What’s more, our Welsh language service has people located in Porthmadog, as well as Cardiff.


We are letting you know about our future plans because if you are recruited into an office that is not one of these locations, you will be expected, subject to HM Revenue and Customs applicable policies, to move to one of these locations in the future. In some cases, this will be via one of our nine transitional sites.


For more information please contact the vacancy holder.

Terms and Conditions

We really hope you decide to apply for this role. If you’re successful you need to know that in February 2021 members of recognised trade unions (ARC and PCS) voted to approve a pay and contract reform offer. This means that HMRC will adopt new terms and conditions for all colleagues as part of a multi-year pay deal and contract offer, the pay deal period is 01 June 2020 – 31st May 2023 and terms and conditions changes take place from the 01 June 2021 onwards. These terms will apply to colleagues who already work in HMRC and if you join us, it will apply to you too. We’ve put together a summary of the key changes that will be made and you can find this attached to the Job Advert.  


If you are currently working for an OGD and would like to consider the impact on your pay when joining HMRC, please see the attached document "Pay on Transfer from OGD" for further information. (Please note the attached document could also be called “Combined T&C and OGD Pay English”)


New entrants are expected to join on the minimum of the pay band.


Further Information

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement this will be tested as part of the selection process.


A reserve list may be held for a period of 12 months from which further appointments can be made.


Any move to HMRC from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility">here

HMRC welcomes applications from those who need to work a more flexible arrangement and will agree to requests where possible, taking into account our operational and customer service needs. We can’t guarantee that we can meet all requests to work flexibly, as agreement will be subject to business ability to accommodate, and any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. 

Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.

Reasonable adjustment

We want to make sure no one is put at a disadvantage during our recruitment process because of a disability, condition or impairment. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate. Please see our">Disability Matters: How we can support you during our selection process booklet for more details.


If you need a change to be made so that you can make your application, you should:


  • Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs.
  • Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
This vacancy is part of the Great Place to Work for Veterans initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

  • Name : Nick Isherwood
  • Email :

Recruitment team :

  • Email :

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel a department has breached the requirement of the Recruitment Principles. In the first instance, you should raise the matter directly with the department concerned. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages:

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