Project Manager

HM Revenue and Customs

Apply before 11:55 pm on Monday 5th June 2023



Reference number



£41,782 - £44,932

Job grade

Senior Executive Officer

Contract type


Business area

HMRC - CDIO - Security

Type of role

Project Delivery

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of jobs available



Bristol, South West England, BS2 0ES : Cardiff, Wales, CF10 1EP : Edinburgh, Scotland, EH8 8FT : Leeds, Yorkshire and the Humber, LS1 4AP : Salford, North West England, M3 5BS : Newcastle upon Tyne, North East England, NE98 1ZZ : Nottingham, East Midlands (England), NG2 1AW : Telford, West Midlands (England), TF3 4NT

Job summary

At HM Revenue and Customs (HMRC), you’ll have the once in a generation opportunity to be part of changing the way we secure one of the UK Government’s largest organisations, contributing to key operations that protect our employees and citizens alike.

In a changing world where the security threat evolves faster than ever, organisations need investment and agility to respond to emerging security threats. Here, at Enterprise Security Programme (ESP), we are doing something about this; investing in people, processes and technologies to transform HMRC into an industry leader for security, fundamentally changing security culture and building resilience to respond proactively and effectively to threats. 

You’ll be joining project and security professionals focusing on delivering a multi-year cutting-edge programme covering everything from cyber, to personnel, and physical security. The programme incorporates business, culture and technology change across cyber remediation, cyber operations, security transformation, applied security and special projects and is unparalleled in investment and scale. Our reach extends internally to 60,000+ employees, spans cross government and throughout our supply chains to ensure that our customers and their data remain protected. This means you’ll make tangible impacts to securing our country.

Join us at HMRC Security during this period of growth and transformational change and take advantage of the opportunity to be part of this exciting journey, benefitting from access to a varied career pathway and continuous development as we shape the security practice of the future, together.

We're hosting a webinar on Tuesday 30th May 13:30-14:30. During the webinar you'll hear from the team all about this fantastic role, what you'll be involved in and have the opportunity to ask any questions.  To register and receive an invite, please send an email to by close of business on Friday 26th May.

At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.   

We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.  

Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.

See what it’s like to work at HMRC: find out more about us or ask our colleagues a question. Questions relating to an individual application must be emailed as detailed later in this advert.

Job description

As a Project Manager you will be responsible for an array of activities which will include stakeholder engagement, developing the programme/project briefs and plans, dependency mapping, risk and benefits management.

A key part of the role will include project management of cyber change across key systems and services within HMRC, providing clarity and direction. The jobholder will be required to deliver the project(s) to agreed time, cost and quality criteria and tolerances, delivering the project objectives and benefits whilst staying within scope, actively and effectively managing associated risks/issues. The job holder will work closely with the Senior Project Manager and PMO and will be required to carry out the following responsibilities, activities and duties: 

  • Day to day management of projects, including planning, management of risks, benefits, escalations, writing/contributing to business case.
  • Build and maintain effective relationships with third party suppliers and all other stakeholders (internal and external).
  • Maintain all project documentation and be responsible for the configuration management and library of all documentation, including baselining and quality checking.
  • Responsible for change control and management of all programme/project documentation including the plans, PIDS and associated project documentation.
  • Analyse and write project entries to Programme Highlight Reports (PHR); checking consistency, status of key milestones, dependencies, governance adherence and risks & issues to be able to assure progress towards HMRC Security’s and wider CDIO objectives.
  • Lead on the Project benefits tracking and monitoring and work collaboratively with others including Senior Project Managers/PMO to provide support to programmes in the identification of benefits and realisation plans to ensure they are realistic.
  • Attend allocated Programme Boards, Project Boards and any other meetings, feeding back key issues. Pro-actively manage risks, issues and dependencies to resolution, in addition to actions produced by the various meetings.

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job Holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination and shall be discussed in the first instance with the Job Holder.

Person specification

The successful applicant(s) must have 

  • Demonstrable experience of working within medium to large scale projects / programmes, and an understanding of project management techniques and methodologies, with evidence of utilising appropriate tools and techniques. 
  • Excellent stakeholder management skills, identifying key stakeholders and developing effective relationships. 
  • Experience of tracking delivery within budget, regular budget reporting or working with Finance teams. 
  • Managing project/programme resources (HMRC staff, contingent labour or third-party suppliers) to deliver the project. 
  • Experience of excellent written communication, providing key reports and summarising large volumes of information for HMRC leaders, Programme Boards etc to support effective governance and decision making.


  • A relevant professional qualification in Project & Programme Management i.e. APM, PRINCE2, MSP etc. at practitioner level, or a willingness to work towards this.
  • Excellent IT skills i.e. use of SharePoint, Excel, PowerPoint as well as Word.
  • Experience and knowledge of Agile Product Development/Agile Project Management
  • Experience of identifying benefits and ensuring they are understood, measured, tracked and owned.


We'll assess you against these behaviours during the selection process:

  • Making Effective Decisions
  • Delivering at Pace

Technical skills

We'll assess you against these technical skills during the selection process:

  • Good understanding of the Project Management Framework and Methodologies.
  • Evidence of managing a complex stakeholder environment (Stakeholder Management).
  • Evidence of effectively managing Risk, Assumptions, Issues and Dependencies.
  • Learning and development tailored to your role
  • An environment with flexible working options
  • A culture encouraging inclusion and diversity
  • A Civil Service pension with an average employer contribution of 27%
  • Annual Leave:

    From 1 September 2021 (when annual leave changes agreed as part of HMRC’s reform deal are introduced), full-time employees have a starting paid annual leave allowance of 25 days per year, pro rata, which will increase by one day for each year’s qualifying service up to a maximum of 30 days.

    If you’re transferring over from an Other Government Department (OGD), we will take account of your previous qualifying service, provided there is no break in your service between you working for your previous department and taking up service with HMRC.

    If you’re transferring over from a recognised Non-Departmental Public Body (NDPB), you will have your previous qualifying service recognised from 1 March 2011, provided it is continuous with your service with HMRC.

Find more about HMRC benefits in 'Your little extras and big benefits handbook' for further information or visit Thinking of joining the Civil Service.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.

To apply for this role, please submit your CV stating your Qualifications (250 words max) and your Career History including key responsibilities and achievements (500 words max) 

We would like you to demonstrate how you meet each of the following 3 Technical requirements (you will  need to submit a 250 word statement for each):

  • Good understanding of the Project Management Framework and Methodologies.
  • Evidence of managing a complex stakeholder environment (Stakeholder Management).
  • Evidence of effectively managing Risk, Assumptions, Issues and Dependencies.

Your application will be sifted based on your CV and Technical Statements. 

Please note that your application may be rejected if you exceed the word count as specified. 

Sift and Interview dates to be confirmed.

At interview you will be assessed on your experience; the Technical requirements as specified above; Strengths based questions; and the following Behaviours: Making Effective Decisions, and Delivering at Pace.

We reserve the right to raise the score required at any stage of the process in order to manage numbers.

Important information for existing HMRC contractual homeworkers:

This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need, so please review the advertised office locations for this role when applying and only select locations from the ‘location preferences’ section that you are able to travel to. 

Reasonable Adjustments 

We want to make sure no one is put at a disadvantage during our recruitment process because of a disability, condition, or impairment. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate. 

If you need a reasonable adjustment or a change to be made so that you can make your application, review this information on reasonable adjustments, and contact as soon as possible.

Equality and Diversity

We’re committed to creating a great place to work for all our colleagues here at HMRC. We want everyone to feel valued, supported and comfortable being their true self at work.  

We’re proud to be a diverse and inclusive employer, supporting social mobility by giving opportunities to people from all walks of life. We want to maximise the potential of everyone who chooses to work for us and offer a range of flexible working patterns and support. Our aim is to make a fulfilling career at HMRC accessible to you.  

For more information on how we make this happen, review this information on our culture and values.

Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible after considering operational and customer service needs. We can’t guarantee that we can meet all requests to work flexibly, as agreement will be subject to business ability to accommodate, and any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process. 

The Civil Service runs a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. 


HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.

Security Update

For more information on the level of security checks we will carry out, review this information on security checks 

Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application.

The applicant must be prepared to undertake this level of security vetting if not already held. Please be aware that if the required standard of vetting for the role is not granted, the offer will be removed, and you will be released from the role. This is likely to result in you being placed into the redeployment pool if another suitable position is unavailable. The vetting process can take some months and can be intrusive. Please speak with the vacancy holder if you have any questions regarding the vetting process before you apply.

Further Information

Applicants who do, or wish to, work an alternative pattern are welcome to apply. The preferred working pattern may or may not be available. You should discuss this with the vacancy holder before you submit your application. Candidates who do not agree their working pattern with the vacancy holder prior to applying may be rejected.

Travel and overnight stays may be required on occasion.

A reserve list may be held for a period of 12 months from which further appointments may be made. This does not guarantee that you will be offered a future post.

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.

Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application/s will be withdrawn from the process. 

Duplicate applications for the same vacancy will also be withdrawn.

Transferring into HMRC from Civil Service If you are currently working for an ‘Other Government Department’ (OGD) and would like to consider the impact on your pay when joining HMRC, please see the attached document "Combined T&C and OGD Pay English”, found at the bottom of this advert. Further information on staff transfers can be found on

Problems during the application process 

If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. 

If you think you’ve made a mistake on a submitted application (e.g. you’ve ticked the incorrect eligibility box), please contact at least two working days before the vacancy closes. After this, we won’t be able to reopen your application.  

Please use the subject line to insert appropriate wording e.g. Please re-open my application - 286674 & vacancy closing date 05.06.2023.

For reasonable adjustments queries or requests, please see details within reasonable adjustments section above.

Feedback will only be provided if you attend an interview or assessment.


Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

  • Name : Harriet Gould
  • Email :

Recruitment team

  • Email :

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel a department has breached the Recruitment Principles. In the first instance, you should raise the matter directly with the department concerned via If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: Click here

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